Keela vs. CiviCRM: CRM Solution Comparison 2025

Overview: Keela and CiviCRM as CRM Category solutions.

Keela and CiviCRM are both CRM solutions catering to specific organizational needs but differ in focus and feature set. While Keela excels in engagement and campaign management, CiviCRM leans towards contact and membership management. Keela is ideal for large enterprises and non-profits seeking comprehensive stakeholder engagement tools. On the other hand, CiviCRM suits mid-sized organizations needing robust event and relationship management capabilities. Each offers varied support and operational features tailored to differing industry needs.

Keela: Keela empowers organizations with affordable nonprofit management software. Funds are raised more effectively, making a greater impact.

CiviCRM: CiviCRM is an open-source CRM for nonprofit and civic organizations, offering features like contact management, event management, and email marketing. It provides a privacy-friendly platform that can be customized and integrated with other technologies.

Keela and CiviCRM: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Keela focuses on engagement management and communication processes, helping users follow up and manage campaigns efficiently. read more →

CiviCRM aids in contact list and membership management, along with event planning and relationship management. read more →

Business Goals

Keela assists in increasing sales and improving communications, crucial for organizations wanting enhanced customer relationships. read more →

CiviCRM aims to scale best practices and supports growing market share, beneficial for those launching new products. read more →

Core Features

Keela stands out with its data import and custom reports, essential for users needing detailed analytics and integrated systems. read more →

CiviCRM offers incredible reporting and integration facilities, appealing to organizations requiring detailed data management. read more →

Vendor Support

With 24/7 support and multiple communication channels, Keela ensures availability for large enterprise needs. read more →

CiviCRM provides efficient email and chat support, focusing more on streamlined assistance. read more →

Segments and Industries

Keela is popular among large enterprises in non-profit sectors, including sports and religious institutions. read more →

CiviCRM is used by mid-markets and IT-related sectors, showing versatility in internet services. read more →

Operational Alignment

Designed for large-scale operations, Keela integrates smoothly into existing workflows of big enterprises. read more →

CiviCRM fits perfectly within mid-sized organizational workflows, especially those focusing on membership and event management. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

high

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Export

Read peer / expert warnings.

Data Import

Read peer / expert warnings.

Support

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

24/7 Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

Analytics

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

AI Powered

Read peer / expert warnings.

Most deployed common Use Cases for Keela and CiviCRM

Why is Keela and CiviCRM the best choice for Engagement Management?

Keela and Civicrm both assist in managing engagement with supporters. Keela provides an easy-to-use interface that allows for collaboration and tracking of interactions with donors. Civicrm enables organizations to track multiple forms of engagement, manage memberships, and build a strong community of supporters. While both tools offer features for managing engagement, Keela focuses on simplifying communication and collaboration within teams, whereas Civicrm emphasizes comprehensive engagement tracking and building a strong community.

"...Keela made it simple to track donations, follow up with donors, and keep track of our progress...." Testimonial by Emily-Anne King, Vice-President & Co-Founder, Backpack Buddies

"...With a little customization we automated it to handle the client interactions...." Peer review by Nathan P, President, Account Executive, Design

How does Keela and CiviCRM address your Contact List Management Challenges?

Both Keela and CiviCRM allow users to manage contacts and track donations. Keela focuses on providing a user-friendly interface for smaller organizations, while CiviCRM offers a more comprehensive solution with advanced features like event management and membership tracking. Keela simplifies contact management by allowing users to categorize contacts with tags, while CiviCRM provides a more robust system with multiple address types, communication preferences, and relationship tracking.

"...About the only benefit I have seen so far is that it is an online portal that is easy to put in information and to download contact lists...." Peer review by Bryant W., Executive Director, Non-Profit Organization Management

"...I have seen the software work incredibly and consistently well for basic contact management, small group and mass mailing, membership management, event management and registration, advocacy campaigns, donations, peer-to-peer giving, selling items, and much more...." Peer review by Gena D, Account Manager

What solutions does Keela and CiviCRM provide for Communication Management?

Keela and Civicrm both enable users to send mass emails. Keela focuses on donor management and relationship cultivation, including automated receipts and thank-you notes. Civicrm provides a broader range of features, including event planning, grant tracking, and case management. Civicrm is a more complex system that evolves quickly, making it challenging to develop training materials and support.

"...We like the ability to manage contacts and interaction for donors and other program participants along with project management...." Peer review by BevVan P., Executive Director

"...We have received excellent training in using CiviCRM and now manage all our data management and marketing communication from it...." Peer review by Chris Birch-Evans, Director, Step