cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

Keyhole vs Verint: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Keyhole medium Failure Risk for Verint low
Know More

Comparison Summary

This comparison report of Keyhole vs. Verint is based on a specific set of business needs and context. The comparison uses 4867 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Keyhole and Verint

Keyhole, Verint, NetBase Quid, Brand24, etc., belong to a category of solutions that help Social Media Marketing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Keyhole covers Social Media Management with Social Media, Engagement Management with Social Media, Communication Management with Social Media, Campaign Management with Social Media, etc.

Verint focuses on Engagement Management, Service Automation with Phone Calls, Customer Feedback Management with Promotions, Workforce Scheduling & Forecasting, etc.

"This event takes place during a busy part of our year, as a result, people are asked to assume tasks that may not be in their day to day job description. Over the years, American Century, our title sponsor, was outsourcing a group to track all the s...ocial buzz around the event. In 2017, they asked if we would be able to bring the job in house. " - Nick Casanova

"Verint Financial Compliance…gives us the flexibility to record existing and potential new channels, allows us to standardize worldwide on a single, unified recording system, and adapts well within our Windows environment. " - Thomas Ulrich

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Keyhole

Focus area

Keyhole is better than Verint for

Software Failure Risk

  • medium

logo Verint

Focus area

Verint is better than Keyhole for

Software Failure Risk

  • low

About

Keyhole: Hashtag Tracking for Twitter, Instagram and Facebook

Verint | Innovating in digital, cloud and customer engagement transformation

Age

2013

Financials

SEED

IPO

Business Need

Total Processes
(we found evidences for)

68

56

Total Goals
(we found evidences for)

13

5

Top Processes

Evidences indicate better relative satisfaction

social media management

Read Reviews (334)

Read Reviews (0)

social media analytics

Read Reviews (187)

Read Reviews (0)

monitoring social media

Read Reviews (50)

Read Reviews (0)

engaging on social media

Read Reviews (32)

Read Reviews (0)

managing social media account

Read Reviews (32)

Read Reviews (0)

scheduling post to social media

Read Reviews (27)

Read Reviews (0)

engagement management

Read Reviews (143)

Read Reviews (193)

engaging and following up

Read Reviews (140)

Read Reviews (107)

communication management

Read Reviews (78)

Read Reviews (2)

tracking & monitoring communications

Read Reviews (56)

Read Reviews (2)

sending & publishing communications

Read Reviews (22)

Read Reviews (0)

campaign management

Read Reviews (76)

Read Reviews (2)

campaign monitoring

Read Reviews (39)

Read Reviews (0)

campaign analytics

Read Reviews (12)

Read Reviews (0)

competitive intelligence

Read Reviews (31)

Read Reviews (1)

content management

Read Reviews (21)

Read Reviews (0)

content publishing

Read Reviews (7)

Read Reviews (0)

content curation

Read Reviews (5)

Read Reviews (0)

content sharing

Read Reviews (3)

Read Reviews (0)

searching for content

Read Reviews (2)

Read Reviews (0)

content tracking

Read Reviews (2)

Read Reviews (0)

influencer marketing

Read Reviews (20)

Read Reviews (0)

social media marketing

Read Reviews (13)

Read Reviews (0)

influencer management

Read Reviews (12)

Read Reviews (1)

generation of new leads

Read Reviews (3)

Read Reviews (0)

follower management

Read Reviews (3)

Read Reviews (2)

rating and review management

Read Reviews (2)

Read Reviews (1)

conversion management

Read Reviews (2)

Read Reviews (0)

segmentation and targeting

Read Reviews (2)

Read Reviews (2)

sales document management

Read Reviews (2)

Read Reviews (2)

proposal & quote management

Read Reviews (1)

Read Reviews (9)

touchpoint management

Read Reviews (1)

Read Reviews (2)

helpdesk management

Read Reviews (1)

Read Reviews (2)

customer feedback management

Read Reviews (0)

Read Reviews (125)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (32)

knowledge management

Read Reviews (0)

Read Reviews (33)

sales call management

Read Reviews (0)

Read Reviews (180)

customer case management

Read Reviews (0)

Read Reviews (22)

workflow management

Read Reviews (0)

Read Reviews (19)

performance management

Read Reviews (0)

Read Reviews (16)

training & onboarding

Read Reviews (0)

Read Reviews (13)

sales review & feedback

Read Reviews (0)

Read Reviews (8)

channel management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve ROI

  • Improve brand engagement

  • Build brand awareness

  • Improve digital and social presence

  • Acquire customers

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Enhance customer relationships

  • Improve efficiency

  • Scale best practices

  • Launch new products

  • Improve stakeholder relations

  • Establish thought leadership

  • See 10 more

  • Improve efficiency

  • Improve consistency

  • Improve internal communications

  • Improve brand engagement

  • Manage risk

  • See 2 more

Top Channels

Channels Used

  • phone calls

  • chat

  • promotions

  • offline

  • video

  • e-mail

  • point of sale

  • games

  • events

  • trade shows

  • mobile

  • omnichannel

  • print media

  • magazine

  • mobile app

  • website

  • See 13 more

  • phone calls

  • chat

  • promotions

  • offline

  • video

  • e-mail

  • point of sale

  • games

  • events

  • trade shows

  • mobile

  • omnichannel

  • print media

  • magazine

  • mobile app

  • website

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting