Verint Overview

Verint leads in CX automation, with iconic brands relying on its AI-powered platform. Tangible business outcomes are created through Verint Customer Engagement.

Use Cases

Customers recommend Engagement Management, Call Recording, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Verint.

Other use cases:

  • Workforce Scheduling & Forecasting
  • Knowledge Management
  • Customer Case Management
  • Workflow Management
  • Workforce Performance Management
  • Speech Analytics
  • Training & Onboarding
See all use cases See less use cases

Business Priorities

Improve Customer Service Efficiency and Improve Customer Service Consistency are the most popular business priorities that customers and associates have achieved using Verint.

Other priorities:

  • Improve Workforce Engagement
  • Improve Brand Engagement
  • Manage Risk
See all business priorities See less business priorities

Verint Use-Cases and Business Priorities: Customer Satisfaction Data

Verint works with different mediums / channels such as Phone Calls. and Promotions.

Verint's features include Recording, Feedback Surveys, Intelligent Virtual Agents, etc. and Verint support capabilities include Chat Support, Email Support, 24/7 Support, etc. also Verint analytics capabilities include Analytics, and Custom Reports.

Reviews

"The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving sk...ill coverage and flexibility to ultimately improve the customer experience and turnaround times." - Liam Morris-Ellis

Verint, Walls.io, Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Verint

Top Industries

  • Telecommunications
  • Information Technology and Services
  • Insurance

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Verint is popular in Telecommunications, Information Technology And Services, and Insurance and is widely used by Large Enterprise, Enterprise, and Mid Market.

Comprehensive Insights on Verint Use Cases

What Are the key features of Verint for Engagement Management?

Why is Verint the best choice for Call Recording?

How does Verint address your Customer Feedback Management Challenges?

What makes Verint ideal for Workforce Scheduling & Forecasting?

What solutions does Verint provide for Knowledge Management?

38+ more Business Use Cases

8 buyers and buying teams have used Cuspera to assess how well Verint solved their Social Media Marketing needs. Cuspera uses 2594 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Verint testimonial

Liam Morris-Ellis

Resource Planning Manager

Aegon

The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving skill coverage and flexibility to ultimately improve... the customer experience and turnaround times.

Testimonial By Liam Morris-Ellis
Verint testimonial

Jess Greenhalgh

Head of Community & Portfolio Engagement

Hg

This innovative digital community enables members, together with our investment partners and employees, to collaborate, learn, and succeed. For Hg, Verint Community is a game-changer. Testimonial By Jess Greenhalgh
Verint testimonial

Thomas Ulrich

Global Head of Infrastructure and Workplace Technology,

Saxo Bank

Verint Financial Compliance…gives us the flexibility to record existing and potential new channels, allows us to standardize worldwide on a single, unified recording system, and adapts well within our Windows environment. Testimonial By Thomas Ulrich
CUSTOMERS TESTIMONIALS
Verint testimonial

Liam Morris-Ellis

Resource Planning Manager

Aegon

The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving skill coverage and flexibility to ultimately improve... the customer experience and turnaround times.

Testimonial By Liam Morris-Ellis
Verint testimonial

Jess Greenhalgh

Head of Community & Portfolio Engagement

Hg

This innovative digital community enables members, together with our investment partners and employees, to collaborate, learn, and succeed. For Hg, Verint Community is a game-changer. Testimonial By Jess Greenhalgh
Verint testimonial

Thomas Ulrich

Global Head of Infrastructure and Workplace Technology,

Saxo Bank

Verint Financial Compliance…gives us the flexibility to record existing and potential new channels, allows us to standardize worldwide on a single, unified recording system, and adapts well within our Windows environment. Testimonial By Thomas Ulrich

Case Studies

Information Technology and Services

CASE STUDY Neo BPO Hypeone

Verint Interviewing Bot helps Neo BPO Hypeone, a Brazilian automation and outsourcing company, improve its hiring process. The bot evaluates candidates and identifies high-performers. Neo BPO saw a 2...9% drop in turnover and a 29% decrease in absenteeism. Employee performance increased by 5%. The company now keeps the right employees longer, boosting productivity and efficiency.

Telecommunications

CASE STUDY NOS

Verint Messaging helped NOS, a top telecommunications provider in Portugal, improve customer service. NOS unified all social and private messaging channels with Verint Intelligent Virtual Assistant. ...This let agents manage 200,000 customer inquiries per year more efficiently. NOS saw a 61% increase in NPS and a 40% boost in agent productivity. The platform made it easier for agents to handle conversations and improved service levels.

Telecommunications

CASE STUDY Claro Brazil

Verint Speech Analytics helped Claro Brazil improve sales and customer service. Claro used Verint Da Vinci AI for business analytics and Exact Transcription Bot for better call analysis. Sales conver...sions increased by 7%. Transactional Net Promoter Score went up by 14 points. Customer complaints to regulatory agencies dropped by 22%. Claro now makes sales calls faster and more precise.

Government Administration

CASE STUDY Serco

Serco used Verint TimeFlex Bot to improve agent schedule flexibility. Before, agents had to submit manual schedule change requests, which took a lot of time and often got denied. With Verint TimeFlex... Bot, agents can now make unlimited schedule changes and earn FlexCoins for helping the business. This automation reduced workforce planner workload by 30%. Serco also lowered attrition and improved agent job satisfaction.

Banking

CASE STUDY First National Bank

Verint Quality Bot helped First National Bank automate quality management in their contact center. The bank used AI to improve call evaluations and compliance. They increased the number of sales call...s evaluated by 1400%. Compliance scores rose by 15%. Customer experience scores improved by 4% with other Verint bots. The solution ensured high quality and better compliance with regulations.

Internet

CASE STUDY Trainline

Verint Agent Virtual Assistant helped Trainline improve customer service. Customer satisfaction rose from 50% to 80%. Average handling time on social messaging dropped from 5 minutes to 2.5 minutes. ...Agent capacity doubled without adding staff. Trainline managed more customer contacts with the same team.

Video

Bradesco Realizes Major Cost and Quality Improvements with Verint Speech Analytics - Portuguese

Video Thumbnail

Frequently Asked Questions(FAQ)

for Verint

What is Verint?

Verint provides solutions in Actionable Intelligence and Customer Engagement. Verint’s solutions in Customer engagement can be used in small and medium sized industries and large enterprises, covering Healthcare, Financial Services, Telecommunications, and Public Sector enterprises. Actionable Intelligence solutions are applicable in large public sector enterprises and government organizations.

Verint’s data mining solutions are used in analysis and resolution of public safety related threats, or cyber intelligence, cyber security and other cyber threats. Verint’s Customer engagement solutions offer customer engagement strategies and automated AI based Customer experience operations.

Verint’s Customer engagement includes Workforce Engagement Cloud which provides contact center processes for engaging with customers, Self Service Cloud for empowering customers to help themselves, and Experience Cloud for analysis and actions based on customer feedback.

Verint’s Actionable Intelligence provides data mining solutions in areas such as Cyber Security, Network Intelligence, Web and Social Intelligence. Intelligence data from various sources can be combined and made viewable as a unified intelligence view.

What is Verint used for?

Verint is a Social Media Marketing Software mainly used by its customers to Improve Customer Service Efficiency and Improve Customer Service Consistency by Engagement Management, Call Recording and Customer Feedback Management .

What are the top features of Verint?

Recording, Feedback surveys and Intelligent virtual agents are some of the top features of Verint.

Who uses Verint?

Verint is used by Telecommunications, Information Technology And Services and Insurance among other industries.

What are Verint alternatives?

Where is Verint located?

Verint is headquartered at 175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA.
lightning

Peers used Verint for engagement management and call recording

Verint Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.24/5 ★

Read Reviews (6)
Analytics

4.86/5 ★

Read Reviews (202)
Custom Reports

4.63/5 ★

Read Reviews (174)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.24/5 ★

Read Reviews (6)
Analytics

4.86/5 ★

Read Reviews (202)
Custom Reports

4.63/5 ★

Read Reviews (174)

Software Failure Risk Guidance

?

for Verint

Overall Risk Meter

Low Medium High

Top Failure Risks for Verint

Verint Systems, Inc News

M&A

Call-center software maker Verint seeks buyers in AI dealmaking test

Verint, a leading provider of call-center and customer experience automation software, is exploring a potential sale amid heightened interest in AI-driven enterprise technology. The company has engaged financial advisors to assess strategic options, including a possible acquisition. This move reflects increased M&A activity in the AI software sector as businesses seek advanced automation and analytics capabilities for customer engagement.

Customer

BT Group Elevates Customer Experience and Grows Revenue in Sales Contact Centers With Verint Bots - Business Wire

BT Group expanded its deployment of Verints AI-powered botsincluding the Coaching Bot, Wrap Up Bot, and CX/EX Scoring Botfrom 450 to 4,500 sales contact center agents. These Verint solutions improved upsell and cross-sell rates, accelerated agent onboarding, and reduced customer churn, enhancing both customer and employee experience across BT Groups U.K. operations.

Awards

Verint Wins Six TrustRadius 'Top Rated' Awards Based on Customer Reviews - Yahoo Finance

Verint earned six TrustRadius 2025 'Top Rated' awards, recognized for its Open Platform and AI-powered bots in categories including contact center software, conversation intelligence, transcription, voice recognition, call center workforce optimization, and workforce management. Customer reviews highlighted measurable business outcomes such as increased agent capacity, supervisor efficiency, and revenue per interaction, underscoring Verint's leadership in CX automation.

Financial

Verint to Announce First Quarter Financial Results on Wednesday, June 4, 2025

Verint will announce its first quarter financial results on Wednesday, June 4, 2025.

Verint Systems, Inc Profile

Company Name

Verint Systems, Inc

Company Website

https://www.verint.com/

HQ Location

175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA

Employees

1001-5000

Social

Financials

IPO