Verint Overview
Verint leads in CX automation, with iconic brands relying on its AI-powered platform. Tangible business outcomes are created through Verint Customer Engagement.
Use Cases
Customers recommend Engagement Management, Call Recording, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Verint.
Business Priorities
Improve Customer Service Efficiency and Improve Customer Service Consistency are the most popular business priorities that customers and associates have achieved using Verint.
Verint Use-Cases and Business Priorities: Customer Satisfaction Data
Verint works with different mediums / channels such as Phone Calls. and Promotions.
Verint's features include Recording, Feedback Surveys, Intelligent Virtual Agents, etc. and Verint support capabilities include Chat Support, Email Support, 24/7 Support, etc. also Verint analytics capabilities include Analytics, and Custom Reports.
Reviews
"The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving sk...ill coverage and flexibility to ultimately improve the customer experience and turnaround times." - Liam Morris-Ellis
Verint, HypeAuditor, Community Sift, Twilio, Tenfold, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Verint
Top Industries
- Telecommunications
- Information Technology and Services
- Insurance
Popular in
- Large Enterprise
- Enterprise
- Mid Market
Verint is popular in Telecommunications, Information Technology And Services, and Insurance and is widely used by Large Enterprise, Enterprise, and Mid Market.
Comprehensive Insights on Verint Use Cases
How can Verint enhance your Engagement Management process?
How can Verint enhance your Call Recording process?
What solutions does Verint provide for Customer Feedback Management?
How efficiently Does Verint manage your Workforce Scheduling & Forecasting?
How can Verint optimize your Knowledge Management Workflow?
38+ more Business Use Cases
8 buyers and buying teams have used Cuspera to assess how well Verint solved their Social Media Marketing needs. Cuspera uses 2594 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving skill coverage and flexibility to ultimately improve... the customer experience and turnaround times. |
|
Verint Financial Compliance…gives us the flexibility to record existing and potential new channels, allows us to standardize worldwide on a single, unified recording system, and adapts well within our Windows environment. Testimonial By Thomas Ulrich |
|
Thanks to the [Verint] Community, our clients are being heard. They know it because they see community feedback being incorporated into our products. Testimonial By Lauri Travis |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Liam Morris-Ellis Resource Planning Manager Aegon |
The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving skill coverage and flexibility to ultimately improve... the customer experience and turnaround times. |
|
Thomas Ulrich Global Head of Infrastructure and Workplace Technology, Saxo Bank |
Verint Financial Compliance…gives us the flexibility to record existing and potential new channels, allows us to standardize worldwide on a single, unified recording system, and adapts well within our Windows environment. Testimonial By Thomas Ulrich |
|
Lauri Travis Community Manager Tyler Technologies |
Thanks to the [Verint] Community, our clients are being heard. They know it because they see community feedback being incorporated into our products. Testimonial By Lauri Travis |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Retail
|
Retail |
CASE STUDY Backcountry.ComRead More |
|
Education
|
Education |
Case Study The Royal College of PhysiciansRead More |
|
Financial Services
|
Financial Services |
Case Study WesleyanRead More |
Video
Bradesco Realizes Major Cost and Quality Improvements with Verint Speech Analytics - Portuguese
Frequently Asked Questions(FAQ)
for Verint
What is Verint?
Verint provides solutions in Actionable Intelligence and Customer Engagement. Verint’s solutions in Customer engagement can be used in small and medium sized industries and large enterprises, covering Healthcare, Financial Services, Telecommunications, and Public Sector enterprises. Actionable Intelligence solutions are applicable in large public sector enterprises and government organizations.
Verint’s data mining solutions are used in analysis and resolution of public safety related threats, or cyber intelligence, cyber security and other cyber threats. Verint’s Customer engagement solutions offer customer engagement strategies and automated AI based Customer experience operations.
Verint’s Customer engagement includes Workforce Engagement Cloud which provides contact center processes for engaging with customers, Self Service Cloud for empowering customers to help themselves, and Experience Cloud for analysis and actions based on customer feedback.
Verint’s Actionable Intelligence provides data mining solutions in areas such as Cyber Security, Network Intelligence, Web and Social Intelligence. Intelligence data from various sources can be combined and made viewable as a unified intelligence view.
What is Verint used for?
What are the top features of Verint?
Who uses Verint?
What are Verint alternatives?
Where is Verint located?
Peers used Verint for engagement management and call recording
Verint Competitors
Verint Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (202) |
| Custom Reports | Read Reviews (174) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (202) |
| Custom Reports | Read Reviews (174) |
Software Failure Risk Guidance
?for Verint
Overall Risk Meter
Top Failure Risks for Verint
Verint Systems, Inc News
Verint Unveils AI-Powered CX Platform with 50+ Bots, Targets $760M ARR by 2026 - StockTitan
Verint has launched an AI-powered customer experience platform featuring over 50 bots, aiming for an annual recurring revenue of $760 million by 2026.
Verint Launches AI-Powered CX Scoring Bot, Revolutionizing Real-Time Customer Experience Analysis - StockTitan
Verint has introduced an AI-powered CX Scoring Bot to enhance real-time customer experience analysis.
Verint Announces New and Unique CX/EX Scoring Bot - Business Wire
Verint has introduced a new scoring bot for customer and employee experience.
Verint Systems, Inc Feeds
Verint Systems Inc. (NASDAQ:VRNT) Q3 2025 Earnings Call Transcript - MSN
Verint Systems Inc. reported its financial results for the third quarter of 2025 during an earnings call.
Verint Systems Inc. (NASDAQ:VRNT) Q3 2025 Earnings Call Transcript - Insider Monkey
Verint Systems Inc. held its Q3 2025 earnings call, discussing financial results and performance.
Verint Announces Q3 FYE 2025 Results - Yahoo Finance
Verint announced its financial results for the third quarter of fiscal year ending 2025.
Verint Systems, Inc Profile
Company Name
Verint Systems, Inc
Company Website
https://www.verint.com/HQ Location
175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA
Employees
1001-5000
Social
Financials
IPO
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