Verint Overview

Verint leads in CX automation, with iconic brands relying on its AI-powered platform. Tangible business outcomes are created through Verint Customer Engagement.

Use Cases

Customers recommend Engagement Management, Call Recording, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Verint.

Other use cases:

  • Workforce Scheduling & Forecasting
  • Knowledge Management
  • Customer Case Management
  • Workflow Management
  • Workforce Performance Management
  • Speech Analytics
  • Training & Onboarding
See all use cases See less use cases

Business Priorities

Improve Customer Service Efficiency and Improve Customer Service Consistency are the most popular business priorities that customers and associates have achieved using Verint.

Other priorities:

  • Improve Workforce Engagement
  • Improve Brand Engagement
  • Manage Risk
See all business priorities See less business priorities

Verint Use-Cases and Business Priorities: Customer Satisfaction Data

Verint works with different mediums / channels such as Phone Calls. and Promotions.

Verint's features include Recording, Feedback Surveys, Intelligent Virtual Agents, etc. and Verint support capabilities include Chat Support, Email Support, 24/7 Support, etc. also Verint analytics capabilities include Analytics, and Custom Reports.

Reviews

"Thanks to the [Verint] Community, our clients are being heard. They know it because they see community feedback being incorporated into our products." - Lauri Travis

Verint, HypeAuditor, Community Sift, Post Sticker, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Verint

Top Industries

  • Telecommunications
  • Information Technology and Services
  • Insurance

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Verint is popular in Telecommunications, Information Technology And Services, and Insurance and is widely used by Large Enterprise, Enterprise, and Mid Market.

Comprehensive Insights on Verint Use Cases

How efficiently Does Verint manage your Engagement Management?

How efficiently Does Verint manage your Call Recording?

What benefits does Verint offer for Customer Feedback Management?

How does Verint facilitate Workforce Scheduling & Forecasting?

Why is Verint the best choice for Knowledge Management?

38+ more Business Use Cases

8 buyers and buying teams have used Cuspera to assess how well Verint solved their Social Media Marketing needs. Cuspera uses 2594 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Verint testimonial

Lauri Travis

Community Manager

Tyler Technologies
Thanks to the [Verint] Community, our clients are being heard. They know it because they see community feedback being incorporated into our products. Testimonial By Lauri Travis
Verint testimonial

Liam Morris-Ellis

Resource Planning Manager

Aegon
The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving skill coverage and flexibility to ultimately improve... the customer experience and turnaround times.

Testimonial By Liam Morris-Ellis
Verint testimonial

Thomas Ulrich

Global Head of Infrastructure and Workplace Technology,

Saxo Bank
Verint Financial Compliance…gives us the flexibility to record existing and potential new channels, allows us to standardize worldwide on a single, unified recording system, and adapts well within our Windows environment. Testimonial By Thomas Ulrich
CUSTOMERS TESTIMONIALS
Verint testimonial

Lauri Travis

Community Manager

Tyler Technologies
Thanks to the [Verint] Community, our clients are being heard. They know it because they see community feedback being incorporated into our products. Testimonial By Lauri Travis
Verint testimonial

Liam Morris-Ellis

Resource Planning Manager

Aegon
The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving skill coverage and flexibility to ultimately improve... the customer experience and turnaround times.

Testimonial By Liam Morris-Ellis
Verint testimonial

Thomas Ulrich

Global Head of Infrastructure and Workplace Technology,

Saxo Bank
Verint Financial Compliance…gives us the flexibility to record existing and potential new channels, allows us to standardize worldwide on a single, unified recording system, and adapts well within our Windows environment. Testimonial By Thomas Ulrich

Case Studies

COMPANY INDUSTRY CASE STUDIES
Verint case study

European Asset Management Company
Financial Services
Financial Services
Case Study European Asset Management Company

The flexible Verint Verba software is easy to manage and it’s a very robust platform. Our audit and compliance teams can easily look through calls via the web interface without the need to disturb IT. Moreover, the solution also supports both Cisco and Skype for Business.

Read More
Verint case study

Higher Education Company
Education
Education
Case Study Higher Education Company

All call center disciplines can greatly benefit from Verint’s speech analytics and the insight the solution provides

Read More
Verint case study

Major UK Energy Company
Utilities
Utilities
Case Study Major UK Energy Company

Thanks to Verint Work Manager, agents are able to provide accurate realtime information on the status of customer enquiries. This enables us to better manage customers’ expectations of their end-to-end journey, and has helped us improve the overall customer experience.

Read More

Video

Bradesco Realizes Major Cost and Quality Improvements with Verint Speech Analytics - Portuguese

Video Thumbnail

Frequently Asked Questions(FAQ)

for Verint

What is Verint?

Verint provides solutions in Actionable Intelligence and Customer Engagement. Verint’s solutions in Customer engagement can be used in small and medium sized industries and large enterprises, covering Healthcare, Financial Services, Telecommunications, and Public Sector enterprises. Actionable Intelligence solutions are applicable in large public sector enterprises and government organizations.

Verint’s data mining solutions are used in analysis and resolution of public safety related threats, or cyber intelligence, cyber security and other cyber threats. Verint’s Customer engagement solutions offer customer engagement strategies and automated AI based Customer experience operations.

Verint’s Customer engagement includes Workforce Engagement Cloud which provides contact center processes for engaging with customers, Self Service Cloud for empowering customers to help themselves, and Experience Cloud for analysis and actions based on customer feedback.

Verint’s Actionable Intelligence provides data mining solutions in areas such as Cyber Security, Network Intelligence, Web and Social Intelligence. Intelligence data from various sources can be combined and made viewable as a unified intelligence view.

What is Verint used for?

Verint is a Social Media Marketing Software mainly used by its customers to Improve Customer Service Efficiency and Improve Customer Service Consistency by Engagement Management, Call Recording and Customer Feedback Management .

What are the top features of Verint?

Recording, Feedback surveys and Intelligent virtual agents are some of the top features of Verint.

Who uses Verint?

Verint is used by Telecommunications, Information Technology And Services and Insurance among other industries.

What are Verint alternatives?

HypeAuditor, Community Sift and Post Sticker are popular alternatives for Verint.

Where is Verint located?

Verint is headquartered at 175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA.
lightning

Peers used Verint for engagement management and call recording

Verint Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.24/5 ★

Read Reviews (6)
Analytics

4.86/5 ★

Read Reviews (202)
Custom Reports

4.63/5 ★

Read Reviews (174)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.24/5 ★

Read Reviews (6)
Analytics

4.86/5 ★

Read Reviews (202)
Custom Reports

4.63/5 ★

Read Reviews (174)

Software Failure Risk Guidance

?

for Verint

Overall Risk Meter

Low Medium High

Top Failure Risks for Verint

Verint Systems, Inc News

Verint Launches AI-Powered CX Scoring Bot, Revolutionizing Real-Time Customer Experience Analysis - StockTitan

Verint has introduced an AI-powered CX Scoring Bot to enhance real-time customer experience analysis.

03/12/2024 - source

Verint Announces New and Unique CX/EX Scoring Bot - Business Wire

Verint has introduced a new scoring bot for customer and employee experience.

03/12/2024 - source

Verint Customers Honored for CX and EX Automation Success at the 2024 EMEA Inspire Awards - Silicon Canals

Verint customers were recognized for their success in customer and employee experience automation at the 2024 EMEA Inspire Awards.

21/11/2024 - source

Verint Systems, Inc Feeds

Verint Systems Inc. (NASDAQ:VRNT) Q3 2025 Earnings Call Transcript - MSN

Verint Systems Inc. reported its financial results for the third quarter of 2025 during an earnings call.

05/12/2024 - source

Verint Systems Inc. (NASDAQ:VRNT) Q3 2025 Earnings Call Transcript - Insider Monkey

Verint Systems Inc. held its Q3 2025 earnings call, discussing financial results and performance.

04/12/2024 - source

Verint Announces Q3 FYE 2025 Results - Business Wire

Verint released its financial results for the third quarter of fiscal year ending 2025.

03/12/2024 - source

Verint Systems, Inc Profile

Company Name

Verint Systems, Inc

Company Website

https://www.verint.com/

HQ Location

175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA

Employees

1001-5000

Social

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Financials

IPO