Customer stories

Product Business Settings

Verint is popular in Telecommunications, Information Technology And Services, and Insurance industries and is widely used by Large Enterprise, Enterprise, and Mid Market.

Verint Product Overview

Verint leads in CX automation, with iconic brands relying on its AI-powered platform. Tangible business outcomes are created through Verint Customer Engagement.

How satisfied the customers are with Verint use-cases

Reviews

"This innovative digital community enables members, together with our investment partners and employees, to collaborate, learn, and succeed. For Hg, Verint Community is a game-changer." - Jess Greenhalgh
"The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving sk...ill coverage and flexibility to ultimately improve the customer experience and turnaround times." - Liam Morris-Ellis

Verint Customer Insights, Testimonials and Case Studies

What Are the key features of Verint for Engagement Management?

Why is Verint the best choice for Call Recording?

Why is Verint the best choice for Customer Feedback Management?

How efficiently Does Verint manage your Workforce Scheduling & Forecasting?

What makes Verint ideal for Knowledge Management?

What is Verint?

Verint provides solutions in Actionable Intelligence and Customer Engagement. Verint’s solutions in Customer engagement can be used in small and medium sized industries and large enterprises, covering Healthcare, Financial Services, Telecommunications, and Public Sector enterprises. Actionable Intelligence solutions are applicable in large public sector enterprises and government organizations.

Verint’s data mining solutions are used in analysis and resolution of public safety related threats, or cyber intelligence, cyber security and other cyber threats. Verint’s Customer engagement solutions offer customer engagement strategies and automated AI based Customer experience operations.

Verint’s Customer engagement includes Workforce Engagement Cloud which provides contact center processes for engaging with customers, Self Service Cloud for empowering customers to help themselves, and Experience Cloud for analysis and actions based on customer feedback.

Verint’s Actionable Intelligence provides data mining solutions in areas such as Cyber Security, Network Intelligence, Web and Social Intelligence. Intelligence data from various sources can be combined and made viewable as a unified intelligence view.

What is Verint used for?

Verint is a Social Media Marketing Software mainly used by its customers to Improve Customer Service Efficiency and Improve Customer Service Consistency by Engagement Management, Call Recording and Customer Feedback Management .

What are the top features of Verint?

Recording, Feedback surveys and Intelligent virtual agents are some of the top features of Verint.

Who uses Verint?

Verint is used by Telecommunications, Information Technology And Services and Insurance among other industries.

What are Verint alternatives?

Where is Verint located?

Verint is headquartered at 175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA.

8 buyers and buying teams have used Cuspera to assess how well Verint solved their Social Media Marketing needs. Cuspera uses 2594 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

CUSTOMERS TESTIMONIALS
Verint testimonial

Jess Greenhalgh

Head of Community & Portfolio Engagement

Hg
This innovative digital community enables members, together with our investment partners and employees, to collaborate, learn, and succeed. For Hg, Verint Community is a game-changer. Testimonial By Jess Greenhalgh
Verint testimonial

Liam Morris-Ellis

Resource Planning Manager

Aegon
The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving skill coverage and flexibility to ultimately improve... the customer experience and turnaround times.

Testimonial By Liam Morris-Ellis
Verint testimonial

Lauri Travis

Community Manager

Tyler Technologies
Thanks to the [Verint] Community, our clients are being heard. They know it because they see community feedback being incorporated into our products. Testimonial By Lauri Travis
CUSTOMERS TESTIMONIALS
Verint testimonial

Jess Greenhalgh

Head of Community & Portfolio Engagement

Hg
This innovative digital community enables members, together with our investment partners and employees, to collaborate, learn, and succeed. For Hg, Verint Community is a game-changer. Testimonial By Jess Greenhalgh
Verint testimonial

Liam Morris-Ellis

Resource Planning Manager

Aegon
The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving skill coverage and flexibility to ultimately improve... the customer experience and turnaround times.

Testimonial By Liam Morris-Ellis
Verint testimonial

Lauri Travis

Community Manager

Tyler Technologies
Thanks to the [Verint] Community, our clients are being heard. They know it because they see community feedback being incorporated into our products. Testimonial By Lauri Travis
 

Verint AI Transforms Volaris Airlines: 70% Cost Reduction, 3X Call Volume, Zero Added Staff - Stock Titan

Verint's AI-powered bots have enabled Volaris Airlines to achieve a 70% reduction in customer service costs and handle three times the call volume without increasing staff. The implementation of Veri...nt bots has also increased Volaris's customer satisfaction by 30% and facilitated sales through digital channels, enhancing customer experience and generating additional revenue.

Read on →
 

BT Group Elevates Customer Experience and Grows Revenue in Sales Contact Centers With Verint Bots - Business Wire

BT Group expanded its deployment of Verints AI-powered botsincluding the Coaching Bot, Wrap Up Bot, and CX/EX Scoring Botfrom 450 to 4,500 sales contact center agents. These Verint solutions improved... upsell and cross-sell rates, accelerated agent onboarding, and reduced customer churn, enhancing both customer and employee experience across BT Groups U.K. operations.

Read on →

Claro Brazil - Telecommunications

Verint Speech Analytics helped Claro Brazil improve sales conversions by 7%. The company used Verint Da Vinci AI and Exact Transcription Bot to boost call analysis accuracy. Claro raised its Transact...ional Net Promoter Score by 14 points. Customer complaints with regulatory agencies dropped by 22%. Claro Brazil serves over 2,000 cities and 96% of the population. The solution enabled faster, more precise sales calls and better customer experience.

Read on →

BNP Paribas - Banking - Very Large

Verint Coaching Bots helped BNP Paribas increase digital self-service usage from 10.1% to 18.4% in three months. The bank boosted up-sell offers by 62% and sales by 48% in two months. BNP Paribas eli...minated 75% of collections call volume where agents reached voicemail, cutting collections costs. The solution gave agents real-time guidance using linguistic and acoustic triggers. This improved customer engagement and agent efficiency in banking services.

Read on →

BT Group - Telecommunications

Verint Coaching Bot helped BT Group improve cross-sell rates by nearly 10%. BT Group started with a 100-agent trial. They scaled the solution to 5,000 agents. The case shows a strategic rollout of th...e Verint Coaching Bot. The company plans to expand the deployment across the enterprise.

Read on →

Ruffwear - Consumer Goods - Small

Ruffwear used Verint Callback to handle more customer support requests. The company faced high demand across many channels. Verint Callback let customers know when support would call back. Agents fel...t less stress and liked their jobs more. Ruffwear saw fast, positive results with this customer service solution.

Read on →

Bradesco Realizes Major Cost and Quality Improvements with Verint Speech Analytics - Portuguese

Video Thumbnail
lightning

Peers used Verint for engagement management and call recording

Verint Competitors

Verint Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.24/5 ★

Read Reviews (6)
Analytics

4.86/5 ★

Read Reviews (202)
Custom Reports

4.63/5 ★

Read Reviews (174)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.24/5 ★

Read Reviews (6)
Analytics

4.86/5 ★

Read Reviews (202)
Custom Reports

4.63/5 ★

Read Reviews (174)

Software Failure Risk Guidance

?

for Verint

Overall Risk Meter

Low Medium High

Top Failure Risks for Verint

Verint Systems, Inc News

Awards
 

Verint Named TrustRadius Buyer's Choice for Contact Center CX ...

Verint has been awarded the TrustRadius 2026 Buyer's Choice awards for its CX Automation and Workforce Management solutions, based on customer reviews. This recognition highlights Verint's strong customer satisfaction and measurable business outcomes in the contact center space, driven by AI and automation.

Read more →
M&A
 

Verint Systems Getting Taken Private, As AI-Driven CX Automation Proves Valuable

Calabrio, a Thoma Bravo portfolio company, will acquire Verint Systems Inc. for $2 billion in an all-cash transaction. The deal, approved by Verint's board, offers shareholders $20.50 per share, an 18% premium. Verint will become a wholly owned subsidiary of Calabrio, enhancing its position in the CX Automation market. The merger is expected to close by the end of Verint's fiscal year, subject to customary conditions and shareholder approval.

Read more →
Financial
 

Verint Announces Q2 Results | FinancialContent

Verint announced its Q2 financial results, reporting a 21% year-over-year increase in AI Annual Recurring Revenue (ARR) and a total revenue of $208 million. The company also highlighted its pending acquisition by Thoma Bravo for $2 billion, which is expected to close by the end of the fiscal year. This acquisition aims to bolster Verint's leadership in CX Automation.

Read more →
M&A
 

Thoma Bravo Acquires Verint to Join Forces with Calabrio to Create an ...

Thoma Bravo has entered a definitive agreement to acquire Verint Systems, Inc. for $2 billion. Post-acquisition, Verint will merge with Calabrio, forming a leading provider of AI-driven customer experience automation solutions. The combined entity aims to enhance customer interactions and drive business outcomes across diverse markets.

Read more →

Verint Systems, Inc Profile

Company Name

Verint Systems, Inc

Company Website

https://www.verint.com/

HQ Location

175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

IPO