Verint Overview
Verint leads in CX automation, with iconic brands relying on its AI-powered platform. Tangible business outcomes are created through Verint Customer Engagement.
Use Cases
Customers recommend Engagement Management, Call Recording, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Verint.
Business Priorities
Improve Customer Service Efficiency and Improve Customer Service Consistency are the most popular business priorities that customers and associates have achieved using Verint.
Verint Use-Cases and Business Priorities: Customer Satisfaction Data
Verint works with different mediums / channels such as Phone Calls. and Promotions.
Verint's features include Recording, Feedback Surveys, Intelligent Virtual Agents, etc. and Verint support capabilities include Chat Support, Email Support, 24/7 Support, etc. also Verint analytics capabilities include Analytics, and Custom Reports.
Reviews
"This innovative digital community enables members, together with our investment partners and employees, to collaborate, learn, and succeed. For Hg, Verint Community is a game-changer." - Jess Greenhalgh
Verint, Walls.io, Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Verint
Top Industries
- Telecommunications
- Information Technology and Services
- Insurance
Popular in
- Large Enterprise
- Enterprise
- Mid Market
Verint is popular in Telecommunications, Information Technology And Services, and Insurance and is widely used by Large Enterprise, Enterprise, and Mid Market.
Comprehensive Insights on Verint Use Cases
How efficiently Does Verint manage your Engagement Management?
What benefits does Verint offer for Call Recording?
Why is Verint the best choice for Customer Feedback Management?
How does Verint facilitate Workforce Scheduling & Forecasting?
How does Verint address your Knowledge Management Challenges?
8 buyers and buying teams have used Cuspera to assess how well Verint solved their Social Media Marketing needs. Cuspera uses 2594 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
This innovative digital community enables members, together with our investment partners and employees, to collaborate, learn, and succeed. For Hg, Verint Community is a game-changer. Testimonial By Jess Greenhalgh |
|
Thanks to the [Verint] Community, our clients are being heard. They know it because they see community feedback being incorporated into our products. Testimonial By Lauri Travis |
|
Verint Financial Compliance…gives us the flexibility to record existing and potential new channels, allows us to standardize worldwide on a single, unified recording system, and adapts well within our Windows environment. Testimonial By Thomas Ulrich |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jess Greenhalgh Head of Community & Portfolio Engagement Hg |
This innovative digital community enables members, together with our investment partners and employees, to collaborate, learn, and succeed. For Hg, Verint Community is a game-changer. Testimonial By Jess Greenhalgh |
|
Lauri Travis Community Manager Tyler Technologies |
Thanks to the [Verint] Community, our clients are being heard. They know it because they see community feedback being incorporated into our products. Testimonial By Lauri Travis |
|
Thomas Ulrich Global Head of Infrastructure and Workplace Technology, Saxo Bank |
Verint Financial Compliance…gives us the flexibility to record existing and potential new channels, allows us to standardize worldwide on a single, unified recording system, and adapts well within our Windows environment. Testimonial By Thomas Ulrich |
Case Studies
CASE STUDY Neo BPO Hypeone
CASE STUDY Cancer Research UK
CASE STUDY A financial services company
CASE STUDY Trainline
CASE STUDY First National Bank
CASE STUDY Public Partnerships | PPL, a Public Consulting Group company
Video
Bradesco Realizes Major Cost and Quality Improvements with Verint Speech Analytics - Portuguese
Frequently Asked Questions(FAQ)
for Verint
What is Verint?
Verint provides solutions in Actionable Intelligence and Customer Engagement. Verint’s solutions in Customer engagement can be used in small and medium sized industries and large enterprises, covering Healthcare, Financial Services, Telecommunications, and Public Sector enterprises. Actionable Intelligence solutions are applicable in large public sector enterprises and government organizations.
Verint’s data mining solutions are used in analysis and resolution of public safety related threats, or cyber intelligence, cyber security and other cyber threats. Verint’s Customer engagement solutions offer customer engagement strategies and automated AI based Customer experience operations.
Verint’s Customer engagement includes Workforce Engagement Cloud which provides contact center processes for engaging with customers, Self Service Cloud for empowering customers to help themselves, and Experience Cloud for analysis and actions based on customer feedback.
Verint’s Actionable Intelligence provides data mining solutions in areas such as Cyber Security, Network Intelligence, Web and Social Intelligence. Intelligence data from various sources can be combined and made viewable as a unified intelligence view.
What is Verint used for?
What are the top features of Verint?
Who uses Verint?
What are Verint alternatives?
Where is Verint located?
Peers used Verint for engagement management and call recording
Verint Competitors
Verint Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (202) |
| Custom Reports | Read Reviews (174) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (202) |
| Custom Reports | Read Reviews (174) |
Software Failure Risk Guidance
?for Verint
Overall Risk Meter
Top Failure Risks for Verint
Verint Systems, Inc News
Verint Systems: Pioneering AI-Driven CX Automation with Scalable ...
Verint Systems is leading AI-driven customer experience automation with a 25% YoY growth in SaaS bookings, driven by AI-powered bots. The company achieved $356M in AI-driven ARR by Q4 2025, with a hybrid cloud platform and top ISG ranking in knowledge management. Verint's strategic roadmap includes GenAI integration and expansion into journey mapping, positioning it as a leader in the $24B CX automation market.
Verint AI Transforms Volaris Airlines: 70% Cost Reduction, 3X Call Volume, Zero Added Staff - Stock Titan
Verint's AI-powered bots have enabled Volaris Airlines to achieve a 70% reduction in customer service costs and handle three times the call volume without increasing staff. The implementation of Verint bots has also increased Volaris's customer satisfaction by 30% and facilitated sales through digital channels, enhancing customer experience and generating additional revenue.
Verint Systems (VRNT): Capturing the AI-Driven CX Revolution
Verint Systems is recognized as a leader in AI-driven customer experience (CX) technology, with its Open Platform integrating AI tools to enhance customer satisfaction and reduce operational costs. The ISG 2025 Buyers Guide highlights Verint's top rankings in customer experience, knowledge management, and customer journey management, emphasizing its superior total cost of ownership and return on investment. Verint's flexible platform supports third-party AI integrations, positioning it for future growth in the CX market.
Verint Named a Leader in ISG??s 2025 Customer Experience Management Buyers Guide - Business Wire
Verint has been named a Leader in ISGs 2025 Customer Experience Management Buyers Guide, achieving an Exemplary rating. The company excelled in Customer Experience Management, Knowledge Management, and Customer Journey Management categories, reflecting its innovation and strong ROI delivery. Verint's AI-powered solutions are recognized for enhancing customer outcomes and increasing agent capacity.
Verint Systems, Inc Profile
Company Name
Verint Systems, Inc
Company Website
https://www.verint.com/HQ Location
175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA
Employees
1001-5000
Social
Financials
IPO
