Verint Overview

Verint leads in CX automation, with iconic brands relying on its AI-powered platform. Tangible business outcomes are created through Verint Customer Engagement.

Use Cases

Customers recommend Engagement Management, Call Recording, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Verint.

Other use cases:

  • Workforce Scheduling & Forecasting
  • Knowledge Management
  • Customer Case Management
  • Workflow Management
  • Workforce Performance Management
  • Speech Analytics
  • Training & Onboarding
See all use cases See less use cases

Business Priorities

Improve Customer Service Efficiency and Improve Customer Service Consistency are the most popular business priorities that customers and associates have achieved using Verint.

Other priorities:

  • Improve Workforce Engagement
  • Improve Brand Engagement
  • Manage Risk
See all business priorities See less business priorities

Verint Use-Cases and Business Priorities: Customer Satisfaction Data

Verint works with different mediums / channels such as Phone Calls. and Promotions.

Verint's features include Recording, Feedback Surveys, Intelligent Virtual Agents, etc. and Verint support capabilities include Chat Support, Email Support, 24/7 Support, etc. also Verint analytics capabilities include Analytics, and Custom Reports.

Reviews

"Verint Financial Compliance…gives us the flexibility to record existing and potential new channels, allows us to standardize worldwide on a single, unified recording system, and adapts well within our Windows environment." - Thomas Ulrich

Verint, Walls.io, Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Verint

Top Industries

  • Telecommunications
  • Information Technology and Services
  • Insurance

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Verint is popular in Telecommunications, Information Technology And Services, and Insurance and is widely used by Large Enterprise, Enterprise, and Mid Market.

Verint Customer wins, Customer success stories, Case studies

How does Verint facilitate Engagement Management?

What solutions does Verint provide for Call Recording?

Why is Verint the best choice for Customer Feedback Management?

Why is Verint the best choice for Workforce Scheduling & Forecasting?

How can Verint optimize your Knowledge Management Workflow?

8 buyers and buying teams have used Cuspera to assess how well Verint solved their Social Media Marketing needs. Cuspera uses 2594 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

CUSTOMERS TESTIMONIALS
Verint testimonial

Thomas Ulrich

Global Head of Infrastructure and Workplace Technology,

Saxo Bank
Verint Financial Compliance…gives us the flexibility to record existing and potential new channels, allows us to standardize worldwide on a single, unified recording system, and adapts well within our Windows environment. Testimonial By Thomas Ulrich
Verint testimonial

Liam Morris-Ellis

Resource Planning Manager

Aegon
The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving skill coverage and flexibility to ultimately improve... the customer experience and turnaround times.

Testimonial By Liam Morris-Ellis
Verint testimonial

Lauri Travis

Community Manager

Tyler Technologies
Thanks to the [Verint] Community, our clients are being heard. They know it because they see community feedback being incorporated into our products. Testimonial By Lauri Travis
CUSTOMERS TESTIMONIALS
Verint testimonial

Thomas Ulrich

Global Head of Infrastructure and Workplace Technology,

Saxo Bank
Verint Financial Compliance…gives us the flexibility to record existing and potential new channels, allows us to standardize worldwide on a single, unified recording system, and adapts well within our Windows environment. Testimonial By Thomas Ulrich
Verint testimonial

Liam Morris-Ellis

Resource Planning Manager

Aegon
The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving skill coverage and flexibility to ultimately improve... the customer experience and turnaround times.

Testimonial By Liam Morris-Ellis
Verint testimonial

Lauri Travis

Community Manager

Tyler Technologies
Thanks to the [Verint] Community, our clients are being heard. They know it because they see community feedback being incorporated into our products. Testimonial By Lauri Travis
 

Verint AI Transforms Volaris Airlines: 70% Cost Reduction, 3X Call Volume, Zero Added Staff - Stock Titan

Verint's AI-powered bots have enabled Volaris Airlines to achieve a 70% reduction in customer service costs and handle three times the call volume without increasing staff. The implementation of Veri...nt bots has also increased Volaris's customer satisfaction by 30% and facilitated sales through digital channels, enhancing customer experience and generating additional revenue.

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BT Group Elevates Customer Experience and Grows Revenue in Sales Contact Centers With Verint Bots - Business Wire

BT Group expanded its deployment of Verints AI-powered botsincluding the Coaching Bot, Wrap Up Bot, and CX/EX Scoring Botfrom 450 to 4,500 sales contact center agents. These Verint solutions improved... upsell and cross-sell rates, accelerated agent onboarding, and reduced customer churn, enhancing both customer and employee experience across BT Groups U.K. operations.

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Comerica - Banking

Comerica, a 168-year-old bank, wanted to improve its digital banking experience. They faced challenges with evolving customer expectations and fragmented feedback. Comerica partnered with Verint Pred...ictive Experience to gather better data. This helped them make informed decisions and improve customer satisfaction. They increased mobile banking satisfaction by 5 points and improved overall satisfaction.

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Connex - Information Technology And Services

Connex is a systems integrator with over 600 employees in North America. They partner with Verint to implement customer engagement solutions. Connex helps clients improve efficiency in call centers a...nd other areas. They provide ROI studies showing a 20% average improvement. Connex offers 24/7 support and conducts Proof of Concepts to demonstrate value.

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Qualfon - Marketing And Advertising

Verint Workforce Management and MyVerint App helped Qualfon improve employee and customer experience. Qualfon used these tools to increase CX automation and boost efficiency. The company saw greater ...agent capacity and better customer service. Flexible schedules for agents led to an almost 2% drop in no-call, no-shows. Real time analysts spent 17% less time on daily busy work.

Read on →

A financial services company - Financial Services

Verint Intelligent Virtual Assistant (IVA) helped a leading financial services company improve customer service. The company used Verint IVA to automate 22 million interactions each year. It saved $1...8 million by containing 80% of customer interactions in digital channels. The IVA supports hundreds of unique end user groups, helping both customers and internal associates. The company branded its IVA and improved service with language tuning and conversation analysis.

Read on →

Bradesco Realizes Major Cost and Quality Improvements with Verint Speech Analytics - Portuguese

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Frequently Asked Questions(FAQ)

for Verint

What is Verint?

Verint provides solutions in Actionable Intelligence and Customer Engagement. Verint’s solutions in Customer engagement can be used in small and medium sized industries and large enterprises, covering Healthcare, Financial Services, Telecommunications, and Public Sector enterprises. Actionable Intelligence solutions are applicable in large public sector enterprises and government organizations.

Verint’s data mining solutions are used in analysis and resolution of public safety related threats, or cyber intelligence, cyber security and other cyber threats. Verint’s Customer engagement solutions offer customer engagement strategies and automated AI based Customer experience operations.

Verint’s Customer engagement includes Workforce Engagement Cloud which provides contact center processes for engaging with customers, Self Service Cloud for empowering customers to help themselves, and Experience Cloud for analysis and actions based on customer feedback.

Verint’s Actionable Intelligence provides data mining solutions in areas such as Cyber Security, Network Intelligence, Web and Social Intelligence. Intelligence data from various sources can be combined and made viewable as a unified intelligence view.

What is Verint used for?

Verint is a Social Media Marketing Software mainly used by its customers to Improve Customer Service Efficiency and Improve Customer Service Consistency by Engagement Management, Call Recording and Customer Feedback Management .

What are the top features of Verint?

Recording, Feedback surveys and Intelligent virtual agents are some of the top features of Verint.

Who uses Verint?

Verint is used by Telecommunications, Information Technology And Services and Insurance among other industries.

What are Verint alternatives?

Where is Verint located?

Verint is headquartered at 175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA.
lightning

Peers used Verint for engagement management and call recording

Verint Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.24/5 ★

Read Reviews (6)
Analytics

4.86/5 ★

Read Reviews (202)
Custom Reports

4.63/5 ★

Read Reviews (174)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.24/5 ★

Read Reviews (6)
Analytics

4.86/5 ★

Read Reviews (202)
Custom Reports

4.63/5 ★

Read Reviews (174)

Software Failure Risk Guidance

?

for Verint

Overall Risk Meter

Low Medium High

Top Failure Risks for Verint

Verint Systems, Inc News

Awards

Verint Named TrustRadius Buyer's Choice for Contact Center CX ...

Verint has been awarded the TrustRadius 2026 Buyer's Choice awards for its CX Automation and Workforce Management solutions, based on customer reviews. This recognition highlights Verint's strong customer satisfaction and measurable business outcomes in the contact center space, driven by AI and automation.

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M&A

Verint Systems Getting Taken Private, As AI-Driven CX Automation Proves Valuable

Calabrio, a Thoma Bravo portfolio company, will acquire Verint Systems Inc. for $2 billion in an all-cash transaction. The deal, approved by Verint's board, offers shareholders $20.50 per share, an 18% premium. Verint will become a wholly owned subsidiary of Calabrio, enhancing its position in the CX Automation market. The merger is expected to close by the end of Verint's fiscal year, subject to customary conditions and shareholder approval.

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Financial

Verint Announces Q2 Results | FinancialContent

Verint announced its Q2 financial results, reporting a 21% year-over-year increase in AI Annual Recurring Revenue (ARR) and a total revenue of $208 million. The company also highlighted its pending acquisition by Thoma Bravo for $2 billion, which is expected to close by the end of the fiscal year. This acquisition aims to bolster Verint's leadership in CX Automation.

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M&A

Thoma Bravo Acquires Verint to Join Forces with Calabrio to Create an ...

Thoma Bravo has entered a definitive agreement to acquire Verint Systems, Inc. for $2 billion. Post-acquisition, Verint will merge with Calabrio, forming a leading provider of AI-driven customer experience automation solutions. The combined entity aims to enhance customer interactions and drive business outcomes across diverse markets.

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Verint Systems, Inc Profile

Company Name

Verint Systems, Inc

Company Website

https://www.verint.com/

HQ Location

175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA

Employees

1001-5000

Social

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Financials

IPO