Comparison Summary

Khoros Communities: Khoros-communities helps brands create digital spaces for customer interactions. Brands can enhance customer engagement by facilitating answers, peer connections, and idea sharing.

Salesforce Community Cloud: Salesforce's Digital Experience Platform enables rapid deployment of data-driven sites, portals, and apps. Customer journeys are seamlessly connected across various touchpoints.

logo Khoros Communities

Focus area

Khoros Communities is better than Salesforce Community Cloud for

Software Failure Risk

  • low

logo Salesforce Community Cloud

Focus area

Software Failure Risk

  • low

Khoros Communities and Salesforce Community Cloud: Customer Satisfaction Data

Most deployed common Use Cases for Khoros Communities and Salesforce Community Cloud

What Are the key features of Khoros Communities and Salesforce Community Cloud for Engagement Management?

Khoros Communities and Salesforce Community Cloud both enable businesses to manage customer engagement through features like content creation, analytics, and moderation tools. Khoros Communities emphasizes community building and engagement, focusing on facilitating interactions and fostering brand ambassadors. Salesforce Community Cloud prioritizes integration with its CRM system, offering a comprehensive engagement feature set that tracks and analyzes customer interactions across various channels. The limitations of both tools are that they can be cumbersome to use.
"...With the closed platform, a more cohesive engaged community evolves...." Peer review by Pam R., Social Media Coaching & Marketing Consultant, Information Technology and Services
"...It allows our employees to find the info that they need to help keep them engaged and productive at their respective positions...." Peer review by Verified User, Administrator in Information Technology, Consumer Goods

How can Khoros Communities and Salesforce Community Cloud enhance your Knowledge Management process?


Khoros Communities in Action: Unique Use Cases

How does Khoros Communities address your Social Media Management Challenges?

What benefits does Khoros Communities offer for Helpdesk Management?

How can Khoros Communities enhance your Content Management process?


Salesforce Community Cloud in Action: Unique Use Cases

How does Salesforce Community Cloud address your Collaboration Challenges?

What solutions does Salesforce Community Cloud provide for Community Building?

What solutions does Salesforce Community Cloud provide for Contact List Management?

About

Online brand communities to create digital spaces for customers

Online Community Software - Salesforce.com

Age

1999

Financials

PRIVATE

IPO

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Business Setting