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Khoros Platform vs Ushur: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Khoros Platform vs. Ushur is based on a specific set of business needs and context. The comparison uses 1807 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Khoros Platform and Ushur

Khoros Platform, and Ushur belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Khoros Platform covers Engagement Management, Community Building with Website, Training & Onboarding with User Generated Content, Customer Feedback Management, etc.

Ushur focuses on Engagement Management, Workflow Management with E-Mail, Customer Feedback Management, Sales Document Management with E-Mail, etc.

"Our Khoros-powered strategy for success involves listening on social channels, making peer-to-peer support and dedicated care agents available to our customers, and feeding what we learn back into product development and our customer care strategy. " - Kriti Kapoor

"We looked at several vendors to help us transform our customer experience and ultimately chose Ushur because of their Invisible App. To be able to serve our customers (especially seniors) on a seamless channel, without any need for downloads or havi...ng to deal with an app, is a game changer. " - Ashley Restad

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Khoros Platform

Focus area

Software Failure Risk

  • medium

logo Ushur

Focus area

Ushur is better than Khoros Platform for

Software Failure Risk

  • low

About

AI-powered platform for digital customer engagement

Intelligent Automation Platform

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

22

46

Total Goals
(we found evidences for)

5

8

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


community building


training & onboarding


customer feedback management

measuring customer satisfaction


social media marketing


social media management


campaign management


workflow management


lifetime value management


contact list management


helpdesk management



proposal & quote management



sales document management

proposal & quote management


customer case management


revenue cycle management


billing and invoice management




rating and review management


account management



business development


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Scale best practices

  • Enter new markets internationally or locally

  • See 2 more
  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve ROI

  • Improve visibility

  • Establish thought leadership

  • Improve internal communications

  • Improve digital and social presence

  • See 5 more

Top Channels

Channels Used

  • e-mail

  • text SMS

  • omnichannel

  • phone calls

  • mobile

  • offline

  • on premises

  • chat

  • mobile app

  • video

  • promotions

  • trade shows

  • events

  • user generated content

  • blogs

  • See 12 more
  • e-mail

  • text SMS

  • omnichannel

  • phone calls

  • mobile

  • offline

  • on premises

  • chat

  • mobile app

  • video

  • promotions

  • trade shows

  • events

  • user generated content

  • blogs

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

No Data

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting