Guiding you to choose between Kickserv vs. Fergus: 2024

Comparison Summary

Kickserv: Kickserv field service management software manages jobs, customers, communication, and payments for home service businesses. Efficient organization and streamlined operations are provided.

Fergus: Fergus offers top job management software for tradesmen like electricians, plumbers, and builders. It provides an efficient way to manage businesses in various field services.

Kickserv and Fergus: Customer Satisfaction Data

Most deployed common Use Cases for Kickserv and Fergus

How can Kickserv and Fergus enhance your Contact List Management process?

Kickserv and Fergus both manage contact information. Kickserv provides a more comprehensive system with features like billing, invoicing, and work order management. Fergus focuses on job management, offering scheduling, job cards, and timesheets. Kickserv allows users to track customer history and easily contact customer service, while Fergus prioritizes communication with the team and tracking supplier documents.

"...I love that you can do many things with this software, but my favorite is that it keeps in contact with my customer sending out emails the day before I arrive and again on the day of my appointment...." Peer review by Gerald Davis, Manager, Superior Co-Op HVAC

"...It offers scheduling, contact management, job cards, timesheets and purchase order management functionalities within a suite...." Peer review

How does Kickserv and Fergus facilitate Helpdesk Management?

Kickserv and Fergus both provide help desk support. Kickserv users reported mixed experiences with help desk responsiveness, with some praising their helpfulness and others finding them less than helpful. Fergus users consistently praised the help desk for its promptness, knowledge, and friendliness. Kickserv's help desk also provides assistance with software setup and integration.

"...Never underestimate the importance of the help desk hours and their ability to help your scheduler, not just talk with you...." Peer review by Kris N.

"...Excited to see future improvements, and lastly, the team on the customer support help desk are awesome - you guys rock!!...." Peer review by Chantel Inch

How does Kickserv and Fergus address your Workflow Management Challenges?

Kickserv and Fergus both manage workflow. Kickserv offers a comprehensive system that includes tracking various aspects of workflow, invoice distribution, and technician status monitoring. Fergus provides a scalable solution for small service businesses. Kickserv allows users to customize their interface, while Fergus focuses on streamlining workflow processes.