Comparison Summary
This comparison report of Kommunicate vs. Haptik is based on a specific set of business needs and context. The comparison uses 2561 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Kommunicate and Haptik
Kommunicate, and Haptik belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Kommunicate covers Conversion Management with Chat, Helpdesk Management, Knowledge Management with Website, Digital Marketing, etc.
Haptik focuses on Engagement Management with Chat, Customer Feedback Management with Chat, Contact List Management with Chat, Helpdesk Management with Phone Calls, etc.
"Kommunicate is already on its way to becoming one of the best communication product in the market. What makes Kommunicate great is the team behind it. I have never got such support from any product team. I am really happy that we chose Kommunicate. " - Ricky Mohan
"At Healthkart, our customers and their requirements are our #1 priority. During COVID-19, we saw a surge in user queries around nutrition, fitness, and immunity-boosting products and we decided to build dedicated chat flows for this. Using Haptik’s ...drag & drop IVA builder, we created chat flows to provide tailored product recommendations and nutritional advice, thereby enabling higher engagement and enhancing the user experience across all touchpoints. " - Ashish Gayakwar
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Bot Hybrid Customer Support Software for easy customer communication
Virtual Assistant Platform enhancing customer experience and ROI
Financials
PRIVATE
SERIES B
Business Need
Total Processes
(we found evidences for)
31
49
Total Goals
(we found evidences for)
6
18
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Scale best practices
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Grow market share
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Improve ROI
- See 3 more
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Enhance customer relationships
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Improve ROI
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Acquire customers
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Increase sales & revenue
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Build brand awareness
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Enter new markets internationally or locally
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Grow market share
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Improve efficiency
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Increase average basket value
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Improve visibility
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Launch new products
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Manage risk
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Improve consistency
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Scale best practices
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Reduce bounce
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Increase customer life time value
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Improve internal communications
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Improve stakeholder relations
- See 15 more
Top Channels
Channels Used
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chat
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phone calls
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social media
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Whatsapp
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website
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e-mail
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Instagram
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Facebook
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promotions
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user generated content
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omnichannel
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offline
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point of sale
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blogs
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games
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mobile
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mobile app
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trade shows
- See 15 more
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chat
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phone calls
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social media
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Whatsapp
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website
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e-mail
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Instagram
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Facebook
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promotions
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user generated content
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omnichannel
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offline
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point of sale
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blogs
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games
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mobile
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mobile app
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trade shows
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
