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Kommunicate vs Haptik: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Kommunicate medium Failure Risk for Haptik low
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Comparison Summary

This comparison report of Kommunicate vs. Haptik is based on a specific set of business needs and context. The comparison uses 2561 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Kommunicate and Haptik

Kommunicate, and Haptik belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Kommunicate covers Conversion Management with Chat, Helpdesk Management, Knowledge Management with Website, Digital Marketing, etc.

Haptik focuses on Engagement Management with Chat, Customer Feedback Management with Chat, Contact List Management with Chat, Helpdesk Management with Phone Calls, etc.

"After using Kommunicate, we saw an increase of 980% in customer conversations. The chatbot-based automation does a lot for us - trigger a conversation, resolve customer queries, and even generate business opportunities that we can redirect to our sa...les executives. " - Jamenson Alvarez

"At Healthkart, our customers and their requirements are our #1 priority. During COVID-19, we saw a surge in user queries around nutrition, fitness, and immunity-boosting products and we decided to build dedicated chat flows for this. Using Haptik’s ...drag & drop IVA builder, we created chat flows to provide tailored product recommendations and nutritional advice, thereby enabling higher engagement and enhancing the user experience across all touchpoints. " - Ashish Gayakwar

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Kommunicate

Focus area

Software Failure Risk

  • medium

logo Haptik

Focus area

Haptik is better than Kommunicate for

Software Failure Risk

  • low

About

Bot Hybrid Customer Support Software for easy customer communication

Virtual Assistant Platform enhancing customer experience and ROI

Financials

PRIVATE

SERIES B

Business Need

Total Processes
(we found evidences for)

31

49

Total Goals
(we found evidences for)

6

18

Top Processes

Evidences indicate better relative satisfaction

conversion management

Read Reviews (16)

Read Reviews (11)

helpdesk management

Read Reviews (13)

Read Reviews (27)

knowledge management

Read Reviews (8)

Read Reviews (18)

digital marketing

Read Reviews (5)

Read Reviews (2)

generation of new leads

Read Reviews (5)

Read Reviews (22)

customer case management

Read Reviews (4)

Read Reviews (1)

workflow management

Read Reviews (3)

Read Reviews (8)

communication management

Read Reviews (2)

Read Reviews (10)

sending & publishing communications

Read Reviews (2)

Read Reviews (8)

engagement management

Read Reviews (2)

Read Reviews (202)

engaging and following up

Read Reviews (2)

Read Reviews (110)

customer feedback management

Read Reviews (1)

Read Reviews (54)

measuring customer satisfaction

Read Reviews (1)

Read Reviews (41)

products & pricelist management

Read Reviews (1)

Read Reviews (6)

sales call management

Read Reviews (1)

Read Reviews (3)

loyalty management

Read Reviews (1)

Read Reviews (3)

contact list management

Read Reviews (1)

Read Reviews (40)

rating and review management

Read Reviews (1)

Read Reviews (3)

competitive intelligence

Read Reviews (0)

Read Reviews (13)

social media analytics

Read Reviews (0)

Read Reviews (5)

social media management

Read Reviews (0)

Read Reviews (6)

social media analytics

Read Reviews (0)

Read Reviews (5)

training & onboarding

Read Reviews (0)

Read Reviews (4)

promotion management

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Grow market share

  • Improve ROI

  • See 3 more

  • Enhance customer relationships

  • Improve ROI

  • Acquire customers

  • Increase sales & revenue

  • Build brand awareness

  • Enter new markets internationally or locally

  • Grow market share

  • Improve efficiency

  • Increase average basket value

  • Improve visibility

  • Launch new products

  • Manage risk

  • Improve consistency

  • Scale best practices

  • Reduce bounce

  • Increase customer life time value

  • Improve internal communications

  • Improve stakeholder relations

  • See 15 more

Top Channels

Channels Used

  • chat

  • phone calls

  • social media

  • Whatsapp

  • website

  • e-mail

  • Instagram

  • Facebook

  • promotions

  • user generated content

  • omnichannel

  • offline

  • point of sale

  • blogs

  • games

  • mobile

  • mobile app

  • trade shows

  • See 15 more

  • chat

  • phone calls

  • social media

  • Whatsapp

  • website

  • e-mail

  • Instagram

  • Facebook

  • promotions

  • user generated content

  • omnichannel

  • offline

  • point of sale

  • blogs

  • games

  • mobile

  • mobile app

  • trade shows

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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low

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Security & Privacy Risk

No Data

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting