Guiding you to choose between Kustomer vs. NABD: 2024

"...The platform allows you to engage customers on multiple channels including texts, email, chat, voice, Facebook messenger, and others...." Peer review from Featured Customers

"...- NABD is designed with an integrated customer DB - Integration with social network (email, fb, twitter, etc.. ) that make the system easy to use and which decrease the time and effort to collect cases from multiple channels - Miscellaneous tasks (alerts , reminders , follow up , to-do ) helping individual to save and manage time and increase users productivity - Tracking and processing the case in a social method helping in increasing our knowledge by learning from previous cases - Customizable workflow that helped me to customize the system to meet my own business processes - Customizing based on (Users , Roles , user groups ) that make the system more general and also very powerful in assigning different users privileges on functionality and date levels - One of the things to be enhanced is the authorization module..." Peer review by Hani El Sherbini

"...Glovo is using Kustomer to handle all contacts with customers, couriers and partners through chat, emails and social media...." Peer review by Ludovic Magnier, Live Operations Tools Manager, Glovo

"...easilyThis App provide me with multi channels to contact our clients through facebook,twitter,mobile Apps ,emails and customer portal..." Peer review by Saby Smith

"...The benefit of using Kustomer for my work is the ability to have a consistent workflow due to the layout and the ability to have access to see the people I have helped throughout the day...." Peer review by Alexandria L, Customer Service Associate

"...Primary features include case management, a self-service portal, workflow management, knowledge base management, reporting and analytics...." Peer review

"...Filters and settings have relatively useful customization and reporting for communication statistics and customer satisfaction survey responses is also easily accessible. ...." Peer review by Maija P., Operations Associate, Information Technology and Services

"...We also share information about your use of our site with our social media, advertising and analytics partners. ..." Resources to Improve Your Customer Service

"...multi channels support (Call Center, IVR, Internet, email, face-to-face, SMS, mobile)..." Peer review by Mohamed S., Computer Software

"...Trouble ticketing lets easily manage open issues and track them effectively and knowledge base is very easily managed...." Peer review by David Manoukian