Comparison Summary
Introducing lemtalk and Help Sumo
lemtalk, and Help Sumo belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
lemtalk covers Knowledge Management with Chat, Collaboration with Chat, Helpdesk Management with Chat, Workflow Management with Chat, etc.
Help Sumo focuses on Helpdesk Management with E-Mail, Knowledge Management with E-Mail, Engagement Management with Phone Calls, Communication Management with E-Mail, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
lemtalk - Customer Support and Live Chat Slack App
Help Desk Software | Online Helpdesk Software - Help Sumo
Age
2015
Financials
SEED
NA
Business Need
Total Processes
(we found evidences for)
16
22
Total Goals
(we found evidences for)
5
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve internal communications
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Scale best practices
- See 2 more
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Increase sales & revenue
- See 1 more
Top Channels
Channels Used
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e-mail
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chat
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social media
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user generated content
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blogs
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website
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video
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phone calls
- See 5 more
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e-mail
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chat
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social media
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user generated content
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blogs
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website
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video
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phone calls
- See 5 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
