Comparison Summary
This comparison report of Lightning Dialer vs. Exotel is based on a specific set of business needs and context. The comparison uses 2264 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Lightning Dialer and Exotel
Lightning Dialer belong to a category of solutions that help Sales Engagement, whereas Exotel belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Lightning Dialer covers Engagement Management with Phone Calls, Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Communication Management with Phone Calls, etc.
Exotel focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Engagement Management with Phone Calls, etc.
"We needed to bring new digital capabilities into our company. Salesforce has really helped us scale those capabilities across three crucial areas sales, marketing, and service. All are vital to how we are turning ourselves into a consumer-centric co...mpany. " - DeLu Jackson
"The number masking feature has been a very worthy addition to making our customer experience even better. " - Prateek Jain
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Lightning Dialer | an outbound calling product with the option to add inbound calling functionality.
Cloud Communication APIs for Calls, SMS, User verifications and more
Age
1999
Financials
IPO
SERIES D
Business Need
Total Processes
(we found evidences for)
39
50
Total Goals
(we found evidences for)
7
11
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Improve digital and social presence
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Scale best practices
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Enter new markets internationally or locally
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Improve internal communications
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Increase sales & revenue
- See 4 more
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Improve internal communications
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Scale best practices
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Improve ROI
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Improve brand engagement
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Build brand awareness
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Improve digital and social presence
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Grow market share
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Improve efficiency
- See 8 more
Top Channels
Channels Used
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phone calls
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text SMS
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offline
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point of sale
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website
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e-mail
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mobile
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mass media
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radio
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events
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trade shows
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mobile app
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video
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social media
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chat
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Skype
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promotions
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on premises
- See 15 more
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phone calls
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text SMS
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offline
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point of sale
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website
-
e-mail
-
mobile
-
mass media
-
radio
-
events
-
trade shows
-
mobile app
-
video
-
social media
-
chat
-
Skype
-
promotions
-
on premises
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
