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Lightning Dialer vs Exotel: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Lightning Dialer medium Failure Risk for Exotel low
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Comparison Summary

This comparison report of Lightning Dialer vs. Exotel is based on a specific set of business needs and context. The comparison uses 2264 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Lightning Dialer and Exotel

Lightning Dialer belong to a category of solutions that help Sales Engagement, whereas Exotel belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Lightning Dialer covers Engagement Management with Phone Calls, Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Communication Management with Phone Calls, etc.

Exotel focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Engagement Management with Phone Calls, etc.

"We want to offer our products and solutions through the channels that customers want. Increasingly customers are looking at digital channels, both for doing research and procurement, but also to get solutions to their smaller concerns and in some ca...ses, even large problems. " - Tarak Mehta President

"Exotel’s APIs are easy to use and extremely beneficial for us. Using Exotel, we were able to automate a lot of call monitoring & tracking that we previously had to do manually. One of the best things about working with Exotel is the cooperation from... the support team and my account manager – they are able to help us out with anything instantly! " - Tom George

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Lightning Dialer

Focus area

Software Failure Risk

  • medium

logo Exotel

Focus area

Exotel is better than Lightning Dialer for

Software Failure Risk

  • low

About

Lightning Dialer | an outbound calling product with the option to add inbound calling functionality.

Cloud Communication APIs for Calls, SMS, User verifications and more

Age

1999

Financials

IPO

SERIES D

Business Need

Total Processes
(we found evidences for)

39

50

Total Goals
(we found evidences for)

7

11

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (24)

Read Reviews (49)

engaging and following up

Read Reviews (12)

Read Reviews (29)

engaging with scheduling & cadence

Read Reviews (2)

Read Reviews (0)

helpdesk management

Read Reviews (14)

Read Reviews (79)

sales call management

Read Reviews (13)

Read Reviews (171)

call recording

Read Reviews (9)

Read Reviews (132)

communication management

Read Reviews (10)

Read Reviews (68)

tracking & monitoring communications

Read Reviews (4)

Read Reviews (63)

sending & publishing communications

Read Reviews (3)

Read Reviews (4)

customer feedback management

Read Reviews (9)

Read Reviews (13)

measuring customer satisfaction

Read Reviews (8)

Read Reviews (2)

contact list management

Read Reviews (5)

Read Reviews (13)

contacts history

Read Reviews (1)

Read Reviews (4)

loyalty management

Read Reviews (5)

Read Reviews (1)

identify target customers

Read Reviews (4)

Read Reviews (0)

training & onboarding

Read Reviews (4)

Read Reviews (13)

sales document management

Read Reviews (2)

Read Reviews (4)

relationship management

Read Reviews (1)

Read Reviews (2)

customer case management

Read Reviews (1)

Read Reviews (7)

products & pricelist management

Read Reviews (1)

Read Reviews (13)

workflow management

Read Reviews (1)

Read Reviews (3)

conversion management

Read Reviews (0)

Read Reviews (2)

generation of new leads

Read Reviews (0)

Read Reviews (3)

social media analytics

Read Reviews (0)

Read Reviews (8)

social media management

Read Reviews (0)

Read Reviews (9)

social media analytics

Read Reviews (0)

Read Reviews (8)

conference call management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Improve digital and social presence

  • Scale best practices

  • Enter new markets internationally or locally

  • Improve internal communications

  • Increase sales & revenue

  • See 4 more

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve internal communications

  • Scale best practices

  • Improve ROI

  • Improve brand engagement

  • Build brand awareness

  • Improve digital and social presence

  • Grow market share

  • Improve efficiency

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • text SMS

  • offline

  • point of sale

  • website

  • e-mail

  • mobile

  • mass media

  • radio

  • events

  • trade shows

  • mobile app

  • video

  • social media

  • chat

  • Skype

  • promotions

  • on premises

  • See 15 more

  • phone calls

  • text SMS

  • offline

  • point of sale

  • website

  • e-mail

  • mobile

  • mass media

  • radio

  • events

  • trade shows

  • mobile app

  • video

  • social media

  • chat

  • Skype

  • promotions

  • on premises

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting