Listen360 Customer Engagement Platform and Alida, An In-Depth Comparison 2024

Comparison Summary

Listen360 Customer Engagement Platform: Listen360’s cloud-based Customer Engagement Platform enhances feedback collection and real-time performance monitoring for enterprises. It supports testimonial streaming, promotional sharing, and detailed customer insights.

Alida: Alida, a Community-Centered Research Platform, focuses on putting the community at the core of market research. Better customer insights and experiences are delivered through this approach.

Listen360 Customer Engagement Platform

Focus area

Listen360 Customer Engagement Platform is better than Alida for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

Alida

Focus area

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

Listen360 Customer Engagement Platform and Alida: Customer Satisfaction Data

Most deployed common Use Cases for Listen360 Customer Engagement Platform and Alida

How efficiently Does Listen360 Customer Engagement Platform and Alida manage your Engaging Conversational Surveys?

Listen360 Customer Engagement Platform and Alida both allow businesses to engage with customers and gather feedback. Listen360 focuses on providing a platform for companies to track customer feedback across various channels, such as online chat, email, and phone calls. Alida emphasizes building engaged communities of customers who provide continuous real-time feedback. Both platforms offer opportunities to analyze and follow up with customers, but Alida prioritizes building lasting relationships with customers for ongoing engagement. Alida's limitations include needing to find ways to increase customer engagement and offer improved functionality across markets and languages.

"...And our clients want to share their feedback because they see that we are listening and engaging, says Wachter...." Case Study Coldwell Banker Bain

"...It s great to know that our customers feel more engaged in the business and more enthusiastic about what we are doing...." Peer review by Kate Parkinson, Senior Strategy Manager, Debenhams, Debenhams

How does Listen360 Customer Engagement Platform and Alida facilitate Collecting Feedback?

Listen360 Customer Engagement Platform and Alida both collect customer feedback. Listen360 allows businesses to gather feedback through surveys, while Alida uses an online community to gather insights. Listen360 provides detailed reports and analysis, while Alida focuses on providing real-time insights. A limitation of both systems is that they may not be suitable for businesses with limited resources.

"...The automatic nature of it makes it easy to gather invaluable feedback from customers with little to no effort...." Peer review by Todd F, President

"...- Marketing/Promo testing and improvements based on customer feedback - Sales support for major client deals - Understanding user opinion on key products and properties...." Peer review by User

What benefits does Listen360 Customer Engagement Platform and Alida offer for Advertisement?

Listen360 Customer Engagement Platform uses customer data for advertising purposes, including targeted ads and remarketing. Alida leverages customer feedback to provide insights for advertising clients, helping them refine campaigns, understand audience engagement, and generate revenue. Listen360 focuses on using user data to personalize ads, while Alida emphasizes using feedback to improve advertising strategies. Both tools utilize customer data to enhance advertising effectiveness.

"...They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites...." Case Study Orkin

"...From optimizing communication messages, to product design, product details, naming and feature measures, advertising campaign reviews, to one off executive questions we have been able to use the panel for a wide range of items and needs...." Peer review by Davin S, Director Consumer Insights and Analytics, Apparel & Fashion