Overview: Listen360 Customer Engagement Platform and Feedier as Customer Feedback Management Category solutions.

Listen360 Customer Engagement Platform focuses on robust feedback collection and survey engagement, offering strong security and privacy features, and is typically used by larger enterprises in sectors like Non-Profit and Health. Feedier, on the other hand, emphasizes conversational surveys and CSAT measurements with a notable presence in Marketing and Advertising and offers customizable reports, catering to large enterprises with diverse industry applications.

Listen360 Customer Engagement Platform: Listen360’s cloud-based Customer Engagement Platform enhances feedback collection and real-time performance monitoring for enterprises. It supports testimonial streaming, promotional sharing, and detailed customer insights.

Feedier: Feedier is an AI-driven Customer Intelligence platform. It elevates digital transformation with its intuitive design.

Listen360 Customer Engagement Platform and Feedier: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Listen360 Customer Engagement Platform excels in collecting feedback and engaging users with conversational surveys, aligning well with operational needs in feedback-driven environments. read more →

Feedier supports collecting feedback and conversational surveys, tailored towards measuring CSAT and managing loyalty, which aligns with businesses focusing on customer experience enhancement. read more →

Business Goals

Listen360 Customer Engagement Platform targets improving customer satisfaction and efficiency, aligning well with strategic goals of enhancing service quality and operational agility. read more →

Feedier is designed to improve customer satisfaction and grow market share, fitting strategic objectives of increasing brand engagement and awareness. read more →

Core Features

Listen360 Customer Engagement Platform offers analytics and seamless data integration, meeting the needs of enterprises requiring comprehensive reporting and compliance. read more →

Feedier emphasizes custom reporting and AI-powered features, catering to users who seek detailed insights and innovative data handling. read more →

Vendor Support

Listen360 Customer Engagement Platform provides extensive 24/7 support and phone assistance, satisfying businesses that prioritize always-available help and quick resolutions. read more →

Feedier offers 24/7 support and limited phone support, suitable for businesses needing prompt assistance but with less reliance on real-time phone consultations. read more →

Segments and Industries

Listen360 Customer Engagement Platform is predominantly used by large enterprises in sectors like Non-Profit and Health, reflecting its suitability for complex, service-focused operations. read more →

Feedier is widely used in Marketing and Advertising and appeals to large enterprises, highlighting its adaptability to dynamic, creative industry demands. read more →

Operational Alignment

Listen360 Customer Engagement Platform fits smoothly into enterprises looking for comprehensive feedback management tools within a structured operational flow. read more →

Feedier integrates well for businesses aiming to refine customer interaction and experience, emphasizing flexibility and adaptability in routine operations. read more →

lightning

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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low

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Most deployed common Use Cases for Listen360 Customer Engagement Platform and Feedier

What benefits does Listen360 Customer Engagement Platform and Feedier offer for Engaging Conversational Surveys?

How does Listen360 Customer Engagement Platform and Feedier address your Collecting Feedback Challenges?


Listen360 Customer Engagement Platform in Action: Unique Use Cases


Feedier in Action: Unique Use Cases

How efficiently Does Feedier manage your Loyalty Management?

How does Feedier facilitate Communication Management?

What solutions does Feedier provide for Rating And Review Management?

News

Latest Feedier News

Version 3.25: Tailored KPI management and enriched correlations

Feedier's version 3.25 introduces tailored KPI management and enriched correlations, enhancing feedback analysis efficiency.

08/12/2024 - source

Business Setting

Listen360 Customer Engagement Platform

Feedier