Comparison Summary
This comparison report of Listen360 Customer Engagement Platform vs. Intouch survey is based on a specific set of business needs and context. The comparison uses 6882 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Listen360 Customer Engagement Platform and Intouch survey
Listen360 Customer Engagement Platform, Intouch survey, UserVoice, Medallia Agent Connect, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Listen360 Customer Engagement Platform covers Engaging Conversational Surveys with Chat, Collecting Feedback with Website, Sales Document Management with Offline, Communication Management with Website, etc.
Intouch survey focuses on Collecting Feedback with Mobile, Helpdesk Management with Phone Calls, Engaging Conversational Surveys with Offline, Event Management with Mobile, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Listen360 Customer Engagement Platform
Focus area
Listen360 Customer Engagement Platform is better than Intouch survey for
Software Failure Risk
Intouch survey
Focus area
Intouch survey is better than Listen360 Customer Engagement Platform for
Software Failure Risk
About
Customer feedback tool to make products and services more meaningful to the customers you serve.
Feedback Collection Software to collect customer feedback to drive improvements
Financials
PRIVATE
IPO
Business Need
Total Processes
(we found evidences for)
46
23
Total Goals
(we found evidences for)
12
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve efficiency
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Acquire customers
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Manage risk
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Improve digital and social presence
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Enter new markets internationally or locally
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Improve consistency
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Build brand awareness
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Scale best practices
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Increase sales & revenue
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Improve brand engagement
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Improve internal communications
- See 9 more
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve brand engagement
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Increase average basket value
-
Improve efficiency
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Build brand awareness
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Improve digital and social presence
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Improve ROI
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Launch new products
- See 7 more
Top Channels
Channels Used
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mobile
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social media
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phone calls
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offline
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on premises
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promotions
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point of sale
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mobile app
- See 5 more
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mobile
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social media
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phone calls
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offline
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on premises
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promotions
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point of sale
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mobile app
- See 5 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
