Listen360 Customer Engagement Platform vs Zonka Feedback: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Listen360 Customer Engagement Platform medium Failure Risk for Zonka Feedback low

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Comparison Summary

This comparison report of Listen360 Customer Engagement Platform vs. Zonka Feedback is based on a specific set of business needs and context. The comparison uses 9300 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Listen360 Customer Engagement Platform and Zonka Feedback

Listen360 Customer Engagement Platform, Zonka Feedback, UserVoice, Medallia Agent Connect, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Listen360 Customer Engagement Platform covers Engaging Conversational Surveys with Chat, Collecting Feedback with Website, Sales Document Management with Offline, Communication Management with Website, etc.

Zonka Feedback focuses on Collecting Feedback, Social Media Management, Communication Management with E-Mail, Engaging Conversational Surveys, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Listen360 Customer Engagement Platform

Focus area

Listen360 Customer Engagement Platform is better than Zonka Feedback for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

Zonka Feedback

Focus area

Zonka Feedback is better than Listen360 Customer Engagement Platform for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Listen360 Customer Engagement Platform

4.7

Zonka Feedback

4.6

About

Customer feedback tool to make products and services more meaningful to the customers you serve.

Feedback Software & Survey App to collect feedback from customers and employees

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

Total Goals
(we found evidences for)

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (263)

Read Reviews (705)

measuring net promoter score

Read Reviews (37)

Read Reviews (136)

measuring customer satisfaction

Read Reviews (11)

Read Reviews (277)

engagement management

Read Reviews (258)

Read Reviews (40)

engaging and following up

Read Reviews (221)

Read Reviews (32)

sales document management

contract management

digital signature

communication management

Read Reviews (103)

Read Reviews (48)

sending & publishing communications

advertisement

competitive intelligence

Read Reviews (43)

Read Reviews (1)

relationship management

Read Reviews (31)

Read Reviews (0)

sales call management

call recording

product marketing

Read Reviews (24)

Read Reviews (0)

partner marketing

Read Reviews (21)

Read Reviews (0)

billing and invoice management

direct marketing

merger and acquisition

Read Reviews (16)

Read Reviews (0)

contact list management

Read Reviews (13)

Read Reviews (17)

loyalty management

Read Reviews (12)

Read Reviews (15)

customise loyalty program

Read Reviews (12)

Read Reviews (15)

rating and review management

Read Reviews (12)

Read Reviews (8)

generation of new leads

Read Reviews (11)

Read Reviews (1)

payment management

coaching

sales review & feedback

PEST Analysis

content management

content publishing

lead qualification

Read Reviews (3)

Read Reviews (0)

lead qualification: technographic

lead engagement

lifetime value management

Read Reviews (1)

Read Reviews (3)

training & onboarding

Read Reviews (0)

Read Reviews (2)

workflow management

Read Reviews (0)

Read Reviews (39)

helpdesk management

white labeling

collaboration

knowledge management

capturing leads

performance management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

Enhance customer relationships
Improve efficiency
Acquire customers
Manage risk
Improve digital and social presence
Enter new markets internationally or locally
Improve consistency
Build brand awareness
Scale best practices
Increase sales & revenue
Improve brand engagement
Improve internal communications
See 9 more

Enhance customer relationships
Acquire customers
Improve digital and social presence

Top Channels

Channels Used

e-mail
promotions
offline
website
on premises
mobile
text SMS
chat
mobile app
phone calls
omnichannel
social media
point of sale
user generated content
blogs
print media
mass media
radio
See 15 more

e-mail
promotions
offline
website
on premises
mobile
text SMS
chat
mobile app
phone calls
omnichannel
social media
point of sale
user generated content
blogs
print media
mass media
radio
See 15 more

Failure Risk Guidance Security Report?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

24/7 Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

AI Powered

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

Analytics

Read peer / expert warnings.

Listen360 Customer Engagement Platform vs Zonka Feedback: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Comparison Summary

This comparison report of Listen360 Customer Engagement Platform vs. Zonka Feedback is based on a specific set of business needs and context. The comparison uses 9300 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Listen360 Customer Engagement Platform and Zonka Feedback

Listen360 Customer Engagement Platform covers Engaging Conversational Surveys with Chat, Collecting Feedback with Website, Sales Document Management with Offline, Communication Management with Website, etc.

Zonka Feedback focuses on Collecting Feedback, Social Media Management, Communication Management with E-Mail, Engaging Conversational Surveys, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Listen360 Customer Engagement Platform

Focus area

Listen360 Customer Engagement Platform is better than Zonka Feedback for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Zonka Feedback

Focus area

Zonka Feedback is better than Listen360 Customer Engagement Platform for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Business Need

Top Processes

Top Goals

Top Channels

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for Listen360 Customer Engagement Platform

Get a personalised risk report for Zonka Feedback

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.