Comparison Summary
Introducing LiveAgent and eGain
LiveAgent, Freshservice, freshdesk, etc., belong to a category of solutions that help Help Desk, whereas eGain, Genesys Live Chat, LiveHelpNow, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
LiveAgent covers Helpdesk Management with Chat, Knowledge Management with Chat, Engagement Management with Social Media, Contact List Management with Chat, etc.
eGain focuses on Engagement Management with Omnichannel, Knowledge Management, Helpdesk Management with Phone Calls, Communication Management with Social Media, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
LiveAgent: Help Desk & Live Chat Software
Digital Customer Engagement Platform
Age
1997
Financials
PRIVATE
IPO
Business Need
Total Processes
(we found evidences for)
89
76
Total Goals
(we found evidences for)
14
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Acquire customers
-
Increase sales & revenue
-
Improve internal communications
-
Improve digital and social presence
-
Enter new markets internationally or locally
-
Improve ROI
-
Improve efficiency
-
Scale best practices
-
Launch new products
-
Grow market share
-
Improve visibility
-
Improve brand engagement
-
Build brand awareness
- See 11 more
-
Scale best practices
-
Enhance customer relationships
-
Acquire customers
-
Improve digital and social presence
-
Increase sales & revenue
-
Improve ROI
-
Improve efficiency
-
Launch new products
-
Grow market share
-
Build brand awareness
-
Increase average basket value
-
Improve consistency
-
Establish thought leadership
- See 10 more
Top Channels
Channels Used
-
social media
-
phone calls
-
chat
-
e-mail
-
omnichannel
-
user generated content
-
blogs
-
website
-
mobile
-
promotions
-
Facebook
-
Twitter
-
coupons
-
text SMS
-
offline
-
Facebook page
-
point of sale
-
video
-
mobile app
-
review sites
-
Amazon
- See 18 more
-
social media
-
phone calls
-
chat
-
e-mail
-
omnichannel
-
user generated content
-
blogs
-
website
-
mobile
-
promotions
-
Facebook
-
Twitter
-
coupons
-
text SMS
-
offline
-
Facebook page
-
point of sale
-
video
-
mobile app
-
review sites
-
Amazon
- See 18 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
