Comparison Summary
This comparison report of LiveAgent vs. Genesys Live Chat is based on a specific set of business needs and context. The comparison uses 13775 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing LiveAgent and Genesys Live Chat
LiveAgent, Freshservice, freshdesk, etc., belong to a category of solutions that help Help Desk, whereas Genesys Live Chat, Haptik, Comm100, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
LiveAgent covers Helpdesk Management with Chat, Knowledge Management with Chat, Engagement Management with Social Media, Contact List Management with Chat, etc.
Genesys Live Chat focuses on Engagement Management with Chat, Helpdesk Management with Phone Calls, Customer Feedback Management, Knowledge Management with User Generated Content, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
LiveAgent: Help Desk & Live Chat Software
Engage and convert prospects with web messaging
Age
1990
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
89
40
Total Goals
(we found evidences for)
14
12
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Improve digital and social presence
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Enter new markets internationally or locally
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Improve ROI
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Improve efficiency
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Scale best practices
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Launch new products
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Grow market share
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Improve visibility
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Improve brand engagement
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Build brand awareness
- See 11 more
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Acquire customers
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Enhance customer relationships
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Improve internal communications
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Increase sales & revenue
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Build brand awareness
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Scale best practices
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Enter new markets internationally or locally
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Improve efficiency
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Improve ROI
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Manage risk
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Establish thought leadership
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Launch new products
- See 9 more
Top Channels
Channels Used
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chat
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e-mail
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social media
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user generated content
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blogs
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phone calls
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website
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omnichannel
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text SMS
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Facebook
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Twitter
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video
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promotions
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LinkedIn
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Whatsapp
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review sites
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Amazon
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mobile
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offline
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trade shows
- See 17 more
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chat
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e-mail
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social media
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user generated content
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blogs
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phone calls
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website
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omnichannel
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text SMS
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Facebook
-
Twitter
-
video
-
promotions
-
LinkedIn
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Whatsapp
-
review sites
-
Amazon
-
mobile
-
offline
-
trade shows
- See 17 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
