LiveAgent vs. Kustomer: Help Desk Solution Comparison 2025

Overview: LiveAgent and Kustomer as Help Desk Category solutions.

LiveAgent and Kustomer both support help desk solutions. LiveAgent emphasizes comprehensive customer support with advanced features like integrations and custom reports, favoring larger enterprises. It excels in helpdesk management, making it ideal for IT, software, and internet-based firms. Kustomer is streamlined for workflow and engagement management, aligning with companies in retail and food sectors. It's versatile, offered with robust analytics and AI-powered features for improved customer interactions.

LiveAgent and Kustomer: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

LiveAgent supports extensive helpdesk management and contact management, promoting strong customer interactions and operational efficiency. read more →

Kustomer emphasizes engagement and workflow management, making it adaptable for varied communication needs and efficient process handling. read more →

Business Goals

LiveAgent aids in enhancing customer relationships and acquiring new customers, aimed at improving sales and company outreach. read more →

Kustomer focuses on boosting customer relationship and adopting best practices, aligning with goals to scale operations and launch new products. read more →

Core Features

LiveAgent's robust integration and data import features facilitate seamless data handling and system cohesion. read more →

Kustomer shines in analytics and AI-powered capabilities, providing deep insights and smart automation for engaging customer service. read more →

Vendor Support

LiveAgent offers 24/7 support with multiple channels including chat, phone, and email, catering to high-demand scenarios. read more →

Kustomer provides essential support with a focus on phone and chat, suitable for ongoing and ad hoc support needs. read more →

Segments and Industries

LiveAgent serves predominantly large enterprises and IT domains, suiting users needing scalable support systems. read more →

Kustomer is used by enterprises and retail sectors, fit for industries requiring adaptable customer service approaches. read more →

Operational Alignment

LiveAgent integrates well into large-scale operational frameworks, offering adaptability to complex environments. read more →

Kustomer aligns with moderate-scale operations, designed for environments that value streamlined workflows. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Chat Support

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Email Support

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Phone Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for LiveAgent and Kustomer

How can LiveAgent and Kustomer enhance your Engagement Management process?

LiveAgent and Kustomer are both customer engagement platforms that allow companies to interact with customers through multiple channels. LiveAgent focuses on providing a unified platform for managing interactions across channels, including email, chat, and social media. Kustomer emphasizes personalized and efficient customer conversations by enabling agents to access customer interaction timelines. However, both platforms have limitations. LiveAgent requires users to set up rules for ticket notifications and automation, while Kustomer may experience technical difficulties that disrupt customer interactions.

"...As I said before, I really love the ability to integrate all elements of customer interaction and relationships...." Peer review by Nickolas P, President / Owner, Information Technology and Services

"...Understand the type of customer interactions your company has regularly before deciding to choose this platform...." Peer review by Administrator

Why is LiveAgent and Kustomer the best choice for Contact List Management?

Liveagent and Kustomer both allow users to manage customer contacts and view their history. Liveagent provides a wider range of communication channels, including phone calls, email, and live chat, whereas Kustomer focuses on providing a unified view of customer interactions within a single platform. Liveagent offers more options for managing customer service processes, including automated ticket distribution and customer feedback features. Kustomer excels at providing a holistic view of customer history, which can be helpful for complex business scenarios. However, Liveagent may be less appropriate for businesses that require a simple contact form and only receive occasional customer inquiries.

"...We cooperate with LiveAgent since 2012 and we recommend this brand because: LiveAgent makes support process easier Agents have total control over the customer service process Agents are allowed to take a short break through PAUSE option Simply tickets look easy to read and understand Online ticket history Customer may rate communication and leave a feedback Clients can contact company by live chat, phone calls, email and more other ways Agents see the number of clients, who browse the page and they may contact them Call centre clients contact agents over phones or calls directly on the computer..." Peer review by Henning G., Sports