Comparison Summary
This comparison report of LiveAgent vs. LiveHelpNow is based on a specific set of business needs and context. The comparison uses 13969 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing LiveAgent and LiveHelpNow
LiveAgent, Freshservice, freshdesk, etc., belong to a category of solutions that help Help Desk, whereas LiveHelpNow, Userlike, LiveHelpNow Chat Support Suite, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
LiveAgent covers Helpdesk Management with Chat, Knowledge Management with Chat, Engagement Management with Social Media, Contact List Management with Chat, etc.
LiveHelpNow focuses on Helpdesk Management with Chat, Engagement Management with Social Media, Knowledge Management with Chat, Contact List Management with Chat, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
LiveAgent: Help Desk & Live Chat Software
LiveHelpNow -Fully integrated customer service suite....
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
89
43
Total Goals
(we found evidences for)
14
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Improve digital and social presence
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Enter new markets internationally or locally
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Improve ROI
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Improve efficiency
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Scale best practices
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Launch new products
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Grow market share
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Improve visibility
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Improve brand engagement
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Build brand awareness
- See 11 more
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Acquire customers
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Enhance customer relationships
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Scale best practices
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Improve brand engagement
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Build brand awareness
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Improve ROI
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Increase sales & revenue
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Improve stakeholder relations
- See 5 more
Top Channels
Channels Used
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chat
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phone calls
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e-mail
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social media
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website
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Twitter
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user generated content
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text SMS
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blogs
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video
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billboards
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out of home
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offline
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promotions
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omnichannel
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point of sale
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events
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trade shows
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mobile
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mobile app
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Facebook
- See 18 more
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chat
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phone calls
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e-mail
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social media
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website
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Twitter
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user generated content
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text SMS
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blogs
-
video
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billboards
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out of home
-
offline
-
promotions
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omnichannel
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point of sale
-
events
-
trade shows
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mobile
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mobile app
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Facebook
- See 18 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
