LiveHelpNow Overview
LiveHelpNow offers IT Help Desk Software that enhances organization and efficiency. Support ticket automation streamlines operations for busy help desks.
Use Cases
Customers recommend Helpdesk Management, Engagement Management, Knowledge Management, as the business use cases that they have been most satisfied with while using LiveHelpNow.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using LiveHelpNow.
LiveHelpNow Use-Cases and Business Priorities: Customer Satisfaction Data
LiveHelpNow works with different mediums / channels such as Chat. Phone Calls. E-Mail etc.
LiveHelpNow's features include Ticketing, Alerts: Popups & Notifications, Personalization, etc. and LiveHelpNow support capabilities include Email Support, Phone Support, Chat Support, etc. also LiveHelpNow analytics capabilities include Analytics, and Custom Reports.
Reviews
"...LiveHelpNow presents a suite of cloud-hosted helpdesk solutions designed to help you handle customer interactions, track brand loyalty, and monitor leads and sales...." Peer review from Featured Customers
LiveHelpNow, Userlike, LiveHelpNow Chat Support Suite, Comm100, Clickdesk, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for LiveHelpNow
Top Industries
- Information Technology and Services
- Hospital & Health Care
- Education
Popular in
- Small Business
- Mid Market
- Enterprise
LiveHelpNow is popular in Information Technology And Services, Hospital & Health Care, and Education and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on LiveHelpNow Use Cases
What solutions does LiveHelpNow provide for Helpdesk Management?
What makes LiveHelpNow ideal for Engagement Management?
Why is LiveHelpNow the best choice for Knowledge Management?
How efficiently Does LiveHelpNow manage your Contact List Management?
What Are the key features of LiveHelpNow for Sales Call Management?
27+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well LiveHelpNow solved their Live Chat needs. Cuspera uses 1196 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Video
Chat System Overview on New LiveHelpNow Workspace
Frequently Asked Questions(FAQ)
for LiveHelpNow
What is LiveHelpNow?
LiveHelpNow is a LiveChat Software. LiveHelpNow provides a Live Chat support suite which lets agents manage multiple requests easily and in real-time. The live chat features of the application give users insight into customer behaviour and intent, with real-time visitor monitoring, individual customer information feeds and social media insights.
LiveHelpNow chat support suite is a chat-based support application embedded into business websites. It handles customers requests through a chat window, and supports the option to tag every chat into respective categories automatically or manually. It also offers tools to design post-chat surveys to get customers feedback and improve existing workflows. The live chat tool can be used to get insight into customer intent and behaviour, with real-time visitor monitoring, social media insights, and individual customer information feeds.
LiveHelpNow's Email Ticketing Platform is designed for agents to assign, manage and supervise email tickets. LiveHelpNow’s live chat support suite lets each customer’s experience be completely customizable.
What is LiveHelpNow used for?
What are the top features of LiveHelpNow?
Who uses LiveHelpNow?
What are LiveHelpNow alternatives?
Where is LiveHelpNow located?
Peers used LiveHelpNow for helpdesk management and engagement management
LiveHelpNow Competitors
LiveHelpNow Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (52) |
| Custom Reports | Read Reviews (112) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (52) |
| Custom Reports | Read Reviews (112) |
Software Failure Risk Guidance
?for LiveHelpNow
Overall Risk Meter
Top Failure Risks for LiveHelpNow
LiveHelpNow Feeds
Make Data-Driven Decisions with LiveHelpNow’s Advanced Reporting and Analytics
Making data-driven decisions is crucial for optimizing customer support operations. LiveHelpNow offers advanced reporting and analytics features that provide valuable insights into your team’s performance and customer interactions. In this article, we will explore how these tools can be leveraged to gather insights, monitor performance, and make informed decisions that drive success. Overview of LiveHelpNow’s […]
The post Make Data-Driven Decisions with LiveHelpNow’s Advanced Reporting and Analytics appeared first on LiveHelpNow.
LiveHelpNow’s Unified Customer Support Platform for Emails and Chats
Customers today expect quick, consistent responses via email or live chat. LiveHelpNow meets this need with a unified customer support platform, letting businesses manage emails and chats seamlessly. This article highlights the benefits and features of this solution, focusing on how it improves the omnichannel customer experience. The Need for a Unified Customer Support Platform […]
The post LiveHelpNow’s Unified Customer Support Platform for Emails and Chats appeared first on LiveHelpNow.
Boost Brand Image with LiveHelpNow’s Customizable Surveys
Understanding your customers is more important than ever. LiveHelpNow’s customizable survey feature, with up to 10 questions, offers a powerful way to gather essential feedback. Here’s how these surveys can tackle some common business challenges and improve your overall performance. What Are Customizable Questions in LiveHelpNow Surveys? A customizable question is a survey question tailored […]
The post Boost Brand Image with LiveHelpNow’s Customizable Surveys appeared first on LiveHelpNow.
LiveHelpNow Profile
Company Name
LiveHelpNow
Company Website
https://www.livehelpnow.net/HQ Location
515 S West End Blvd, Quakertown, Pennsylvania 18951, US
Employees
11-50
Social
Financials
PRIVATE
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