LiveHelpNow Overview

LiveHelpNow offers IT Help Desk Software that enhances organization and efficiency. Support ticket automation streamlines operations for busy help desks.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Knowledge Management, as the business use cases that they have been most satisfied with while using LiveHelpNow.

Other use cases:

  • Contact List Management
  • Sales Call Management
  • Social Media Analytics
  • Communication Management
  • Customer Feedback Management
  • Generation Of New Leads
  • Advertisement
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using LiveHelpNow.

Other priorities:

  • Scale Best Practices
  • Improve Brand Engagement
  • Build Brand Awareness
  • Improve ROI
  • Increase Sales & Revenue
  • Improve Stakeholder Relations
See all business priorities See less business priorities

LiveHelpNow Use-Cases and Business Priorities: Customer Satisfaction Data

LiveHelpNow works with different mediums / channels such as Chat. Phone Calls. E-Mail etc.

LiveHelpNow's features include Ticketing, Alerts: Popups & Notifications, Personalization, etc. and LiveHelpNow support capabilities include Email Support, Phone Support, Chat Support, etc. also LiveHelpNow analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The software is simple, yet powerful, and I can see how my customer service agents interact with our client base in real time...." Peer review by John E. Waterman, CFO/COO , PREMIERE Center for Cosmetic Surgery

LiveHelpNow, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for LiveHelpNow

Top Industries

  • Information Technology and Services
  • Hospital & Health Care
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

LiveHelpNow is popular in Information Technology And Services, Hospital & Health Care, and Education and is widely used by Small Business, Mid Market, and Enterprise.

LiveHelpNow Customer wins, Customer success stories, Case studies

How can LiveHelpNow optimize your Helpdesk Management Workflow?

How does LiveHelpNow facilitate Engagement Management?

What Are the key features of LiveHelpNow for Knowledge Management?

How can LiveHelpNow optimize your Contact List Management Workflow?

What benefits does LiveHelpNow offer for Sales Call Management?

11 buyers and buying teams have used Cuspera to assess how well LiveHelpNow solved their Live Chat needs. Cuspera uses 1196 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

CPAP.com - Health, Wellness And Fitness

CPAP.com improved their customer satisfaction scores by 15% using live chat. The company, dedicated to providing affordable Sleep Apnea equipment, implemented live chat to enhance customer service. T...he CSR team, led by Elizabeth Hamilton, used their in-depth product knowledge to respond quickly and accurately to customer inquiries. The live chat feature allowed for immediate customer feedback through satisfaction surveys, leading to a noticeable positive impact on customer satisfaction. Although the impact on sales is still being analyzed, the live chat has significantly improved customer satisfaction.

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CPAP.com - Consumer Goods

LiveHelpNow live chat helped CPAP.com improve customer satisfaction scores by 15%. The team used live chat to answer questions quickly and accurately. They set up satisfaction surveys to get instant ...feedback. The new chat system made it easier for customers to reach support. The Live Help Bot reduced incoming chats by 60% by helping customers find answers on their own.

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PESI - Education

LiveHelpNow helped PESI improve customer communication for online learning. PESI faced more service requests as their business moved online. LiveHelpNow's software made it easy to organize tickets an...d manage emails. Canned responses and reporting tools increased efficiency. Merging accounts into one system improved productivity and support quality.

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Phifer Incorporated - Manufacturing

Phifer Incorporated used LiveHelpNow live chat and ticketing system to improve customer support. The company wanted to reduce inbound phone calls and offer a new way for customers to get help. With l...ive chat, Phifer answered questions from both product users and direct buyers. This helped direct customers to retail outlets and created more leads for the business. The new system made customer service faster and more efficient.

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Swanson Health - Consumer Goods

LiveHelpNow helped Swanson Health manage a 137% increase in customer chats. Swanson Health switched from their old chat provider to LiveHelpNow for better features and easier admin controls. The new ...chat system made it simple to change chat settings and use translation tools for international customers. Training for staff included a 7-week phone program and a 2-week chat training. Swanson Health kept customer service quality high during rapid chat growth.

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CPAP.com - Health, Wellness And Fitness

CPAP.com improved their customer satisfaction scores by 15% using live chat. The company, dedicated to providing affordable Sleep Apnea equipment, implemented live chat to enhance customer service. T...he CSR team, led by Elizabeth Hamilton, used their in-depth product knowledge to respond quickly and accurately to customer inquiries. The live chat feature allowed for immediate customer feedback through satisfaction surveys, leading to a noticeable positive impact on customer satisfaction. Although the impact on sales is still being analyzed, the live chat has significantly improved customer satisfaction.

Read more →

Chat System Overview on New LiveHelpNow Workspace

Video Thumbnail

Frequently Asked Questions(FAQ)

for LiveHelpNow

What is LiveHelpNow?

LiveHelpNow is a LiveChat Software. LiveHelpNow provides a Live Chat support suite which lets agents manage multiple requests easily and in real-time. The live chat features of the application give users insight into customer behaviour and intent, with real-time visitor monitoring, individual customer information feeds and social media insights.

LiveHelpNow chat support suite is a chat-based support application embedded into business websites. It handles customers requests through a chat window, and supports the option to tag every chat into respective categories automatically or manually. It also offers tools to design post-chat surveys to get customers feedback and improve existing workflows. The live chat tool can be used to get insight into customer intent and behaviour, with real-time visitor monitoring, social media insights, and individual customer information feeds.

LiveHelpNow's Email Ticketing Platform is designed for agents to assign, manage and supervise email tickets. LiveHelpNow’s live chat support suite lets each customer’s experience be completely customizable.

What is LiveHelpNow used for?

LiveHelpNow is a Live Chat Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Helpdesk Management, Engagement Management and Knowledge Management .

What are the top features of LiveHelpNow?

Ticketing, Alerts: popups & Notifications and Personalization are some of the top features of LiveHelpNow.

Who uses LiveHelpNow?

LiveHelpNow is used by Information Technology And Services, Hospital & Health Care and Education among other industries.

What are LiveHelpNow alternatives?

Helpcrunch, Haptik, Smartsupp and JivoChat are popular alternatives for LiveHelpNow.

Where is LiveHelpNow located?

LiveHelpNow is headquartered at 515 S West End Blvd, Quakertown, Pennsylvania 18951, US.
lightning

Peers used LiveHelpNow for helpdesk management and engagement management

LiveHelpNow Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.66/5 ★

Read Reviews (52)
Custom Reports

4.37/5 ★

Read Reviews (112)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.66/5 ★

Read Reviews (52)
Custom Reports

4.37/5 ★

Read Reviews (112)

Software Failure Risk Guidance

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for LiveHelpNow

Overall Risk Meter

Low Medium High

Top Failure Risks for LiveHelpNow

LiveHelpNow, LLC News

Product

Generative AI Chatbots for Always-On Support: What Businesses Need to Know

LiveHelpNow has integrated a generative AI chatbot named Hue, powered by ChatGPT and Claude, to enhance customer service operations. Hue operates across multiple platforms, including live chat, Facebook Messenger, SMS, and email, providing 24/7 support. It is trained on LiveHelpNow's content to ensure brand consistency and can escalate complex issues to human agents. This integration aims to reduce support costs, improve customer satisfaction, and allow support teams to focus on more meaningful tasks.

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LiveHelpNow, LLC Profile

Company Name

LiveHelpNow, LLC

Company Website

https://www.livehelpnow.net/

HQ Location

515 S West End Blvd, Quakertown, Pennsylvania 18951, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE