Comparison Summary
This comparison report of LiveAgent vs. Remote Support is based on a specific set of business needs and context. The comparison uses 16196 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing LiveAgent and Remote Support
LiveAgent, Remote Support, Freshservice, freshdesk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
LiveAgent covers Helpdesk Management with Chat, Knowledge Management with Chat, Engagement Management with Social Media, Contact List Management with Chat, etc.
Remote Support focuses on Helpdesk Management with Phone Calls, Collaboration with Chat, Engagement Management, Communication Management with E-Mail, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
LiveAgent: Help Desk & Live Chat Software
SCCM for Your Service Desk | Remote Support ... - Cireson
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
89
32
Total Goals
(we found evidences for)
14
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Improve digital and social presence
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Enter new markets internationally or locally
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Improve ROI
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Improve efficiency
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Scale best practices
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Launch new products
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Grow market share
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Improve visibility
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Improve brand engagement
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Build brand awareness
- See 11 more
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Enhance customer relationships
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Improve internal communications
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Acquire customers
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Improve efficiency
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Increase sales & revenue
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Launch new products
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Improve ROI
- See 4 more
Top Channels
Channels Used
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offline
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phone calls
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chat
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e-mail
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website
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on premises
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mobile
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trade shows
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events
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video
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user generated content
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blogs
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mobile app
- See 10 more
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offline
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phone calls
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chat
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e-mail
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website
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on premises
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mobile
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trade shows
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events
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video
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user generated content
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blogs
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mobile app
- See 10 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
