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LiveAgent vs SolarWinds Service Desk: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of LiveAgent vs. SolarWinds Service Desk is based on a specific set of business needs and context. The comparison uses 19348 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing LiveAgent and SolarWinds Service Desk

LiveAgent, SolarWinds Service Desk, Freshservice, freshdesk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

LiveAgent covers Helpdesk Management with Chat, Knowledge Management with Chat, Engagement Management with Social Media, Contact List Management with Chat, etc.

SolarWinds Service Desk focuses on Helpdesk Management, Workflow Management, Knowledge Management with User Generated Content, Sales Document Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo LiveAgent

Focus area

LiveAgent is better than SolarWinds Service Desk for

Software Failure Risk

  • medium

logo SolarWinds Service Desk

Focus area

SolarWinds Service Desk is better than LiveAgent for

Software Failure Risk

  • medium

About

LiveAgent: Help Desk & Live Chat Software

SolarWinds Service Desk: An IT service management (ITSM) solution that understands what it takes to successfully....

Financials

PRIVATE

M&A

Business Need

Total Processes
(we found evidences for)

89

61

Total Goals
(we found evidences for)

14

13

Top Processes

Evidences indicate better relative satisfaction



knowledge management

creating knowledge base


engagement management

engaging and following up


contact list management

creating contact list


communication management

tracking & monitoring communications

sending & publishing communications


sales call management


customer feedback management

measuring customer satisfaction


social media management

managing social media account

monitoring social media

social media analytics

scheduling post to social media

engaging on social media


training & onboarding


rating and review management



sales document management

contract management

proposal & quote management


loyalty management

identify target customers

customise loyalty program



generation of new leads


touchpoint management


channel management


lifetime value management




sales review & feedback


community building


conversion management


revenue cycle management


social media marketing


products & pricelist management



customer case management



relationship management







campaign management


license management


lead qualification

lead qualification: technographic


competitive intelligence


advocacy management




distribution management



content management


opportunity management



performance management






category management



merger and acquisition


discount management


promotion management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Improve ROI

  • Improve efficiency

  • Scale best practices

  • Launch new products

  • Grow market share

  • Improve visibility

  • Improve brand engagement

  • Build brand awareness

  • See 11 more
  • Enhance customer relationships

  • Scale best practices

  • Improve internal communications

  • Improve ROI

  • Manage risk

  • Improve visibility

  • Acquire customers

  • Launch new products

  • Improve efficiency

  • Improve consistency

  • Increase sales & revenue

  • Shorten ramp up time

  • Establish thought leadership

  • See 10 more

Top Channels

Channels Used

  • e-mail

  • offline

  • user generated content

  • blogs

  • phone calls

  • social media

  • mobile

  • website

  • on premises

  • point of sale

  • chat

  • Slack

  • promotions

  • games

  • mobile app

  • video

  • events

  • trade shows

  • See 15 more
  • e-mail

  • offline

  • user generated content

  • blogs

  • phone calls

  • social media

  • mobile

  • website

  • on premises

  • point of sale

  • chat

  • Slack

  • promotions

  • games

  • mobile app

  • video

  • events

  • trade shows

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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low

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Business Setting