cuspera logo CUSPERA

Livechat vs Acquire™: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Livechat vs. Acquire™ is based on a specific set of business needs and context. The comparison uses 10357 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Livechat and Acquire™

Livechat, Acquire™, Userlike, Freshdesk Messaging, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Livechat covers Helpdesk Management with Chat, Engagement Management with Website, Contact List Management with Chat, Customer Feedback Management with Chat, etc.

Acquire™ focuses on Collaboration with Video, Engagement Management with Chat, Sales Call Management with Phone Calls, Training & Onboarding with Chat, etc.

"We’ve demonstrated time and time again that when you put chatters who are highly trained and monitored, combined with a deep understanding of data driven decisions you can get amazing results. One of our property clients closed $4.4 million in sales... over 9 months using our service. That’s the real potential of chat when done well. " - Jonny Everett

"We see Acquire as a central component to online customer engagement. Instead of trying to manage multiple solutions where our customer interactions would be fragmented, Acquire allows us to deliver multiple experiences using a single platform. " - David Boots

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Livechat

Focus area

Livechat is better than Acquire™ for

Software Failure Risk

  • low

logo Acquire™

Focus area

Acquire™ is better than Livechat for

Software Failure Risk

  • medium

About

LiveChat | Live Chat Software and Help Desk Software

Acquire: Realtime Customer Support

Age

2002

Financials

IPO

SERIES B

Business Need

Total Processes
(we found evidences for)

87

53

Total Goals
(we found evidences for)

18

8

Top Processes

Evidences indicate better relative satisfaction



engagement management

engaging and following up


contact list management

creating contact list


customer feedback management

measuring customer satisfaction

measuring net promoter score


communication management

sending & publishing communications


generation of new leads


social media management

social media analytics

managing social media account

engaging on social media

scheduling post to social media


lifetime value management


rating and review management


knowledge management


workflow management



training & onboarding



conversion management



loyalty management

customise loyalty program

identify target customers


campaign management

campaign monitoring


sales document management

proposal & quote management



relationship management



sales call management

meeting management

call transcription


products & pricelist management


competitive intelligence



revenue cycle management






lead qualification

lead qualification: technographic


customer case management




referral management



conference call management







Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve ROI

  • Improve brand engagement

  • Improve digital and social presence

  • Improve efficiency

  • Build brand awareness

  • Scale best practices

  • Reduce bounce

  • Improve visibility

  • Increase average basket value

  • Grow market share

  • Improve consistency

  • Increase customer life time value

  • Enter new markets internationally or locally

  • Launch new products

  • See 15 more
  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve digital and social presence

  • Improve brand engagement

  • Enter new markets internationally or locally

  • Improve ROI

  • Scale best practices

  • See 5 more

Top Channels

Channels Used

  • chat

  • video

  • phone calls

  • website

  • mobile

  • support groups

  • offline

  • mobile app

  • e-mail

  • omnichannel

  • Whatsapp

  • social media

  • promotions

  • events

  • trade shows

  • Twitter

  • on premises

  • user generated content

  • blogs

  • See 16 more
  • chat

  • video

  • phone calls

  • website

  • mobile

  • support groups

  • offline

  • mobile app

  • e-mail

  • omnichannel

  • Whatsapp

  • social media

  • promotions

  • events

  • trade shows

  • Twitter

  • on premises

  • user generated content

  • blogs

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting