Guiding you to choose between Livechat vs. eGain: 2024

Comparison Summary

Livechat: LiveChat is an all-in-one live chat app for e-commerce to support and sell simultaneously. Trusted by over 37,000 businesses, a free trial can be started today.

eGain: eGain is a cloud customer engagement platform offering real-time voice assistance and digital transformation through AI, knowledge, and analytics. Its suite includes modules like eGain CallTrack, Chat, Virtual Assistant, and ClickToCall.

Livechat and eGain: Customer Satisfaction Data

Most deployed common Use Cases for Livechat and eGain

How efficiently Does Livechat and eGain manage your Helpdesk Management?

Livechat and Egain both offer helpdesk management features. Livechat focuses on providing real-time communication with website visitors through chat, while Egain emphasizes transforming traditional call centers into multi-channel customer interaction hubs. Livechat allows for file sharing and chat transcripts, while Egain provides integration with various systems and aims to reduce call center traffic by empowering customers to find information on their own.

"...This feature helps measure the speed of our help desk team's response to customer queries...." Peer review by Rebecca Oguntula, Market Analyst, Skye Bank Plc

"...eGain customer service and support solutions help firms in banking, financial services, telco, retail, government, etc., to deliver easy customer experience...." Customer Service and Support Solutions for Industries

How efficiently Does Livechat and eGain manage your Engagement Management?

Livechat and Egain are both used to engage customers. Livechat allows businesses to interact with customers directly on their website through chat, while Egain is a more comprehensive platform that manages customer interactions across various channels. Livechat focuses on real-time communication, while Egain prioritizes providing a unified view of customer interactions across different platforms.

"...If you need a more advanced that involves detailed search, custom follow-up emails (with NPS response) and detailed reporting, this may not be the best solution...." Peer review by Steffany W.

"...We re able to manage our customer database as well as provide many different options for our customers to be able to engage with us...." Peer review by Consultant

How does Livechat and eGain facilitate Contact List Management?

Livechat and Egain both manage customer contact lists. Livechat allows for direct contact with customers through video calls and chat features. Egain focuses on managing customer interactions across multiple channels, providing agents with a comprehensive view of customer history. Egain also offers resources and best practices for managing contact center operations.

"...The Live Chat app fulfills the needs for live contact with our customers...." Peer review by Marion M., Customer service supporter, Apparel & Fashion

"...Call and contact tracking...." Customer Service Help Desk Software

How does Livechat and eGain address your Communication Management Challenges?

Livechat focuses on real-time communication with customers. It allows businesses to see what customers are typing before they send a message, providing an immediate response. Egain, on the other hand, offers a comprehensive customer interaction management system. It manages various communication channels, including social media, email, and live chat, providing a unified view of customer interactions.

"...We save not only our time but also the time of our customers, because they no longer need to log in to their e-mail and from there send messages to us and wait for a long response, everything happens on the site, it is very convenient, and we have repeatedly received letters of gratitude from our clients...." Peer review by Vivienne C., Customer Service Representative, Computer Software

"...Social Customer Interaction Applications eGain Social is an application for social customer service knowledge harvesting and single-sourced social publishing, and reputation management...." Peer review