Guiding you to choose between Livechat vs. Freshdesk Messaging: 2024

Comparison Summary

Livechat: LiveChat is an all-in-one live chat app for e-commerce to support and sell simultaneously. Trusted by over 37,000 businesses, a free trial can be started today.

Freshdesk Messaging: Freshdesk Messaging is a modern software for teams to excel in customer conversations across various digital channels using AI and human assistance. It offers smart self-service, unified inbox, and proactive messaging.

Livechat and Freshdesk Messaging: Customer Satisfaction Data

Most deployed common Use Cases for Livechat and Freshdesk Messaging

How can Livechat and Freshdesk Messaging enhance your Helpdesk Management process?

Livechat and Freshdesk Messaging both offer features for helpdesk management. Livechat excels at communication with web visitors, enabling file sharing, chat transcripts, and social media integration. Freshdesk Messaging focuses on seamless integration with existing helpdesk systems, allowing for unified data management and omnichannel support. Both have limitations, such as Livechat's automated messaging not being customizable and Freshdesk Messaging's collaboration with other Freshworks services not being fully seamless.

"...It currently enable visitors to our Facebook page ,communicate with a support desk rep...." Peer review by Opeyewa Adeshogun

"...As I use Freshdesk as a help desk system I like the integration of both systems...." Peer review by Stefan Z, CEO, Personal Trainer, Nutritionist

How can Livechat and Freshdesk Messaging enhance your Engagement Management process?

LiveChat and Freshdesk Messaging both allow businesses to engage with customers on their websites and other channels. LiveChat focuses on proactive engagement using eye-catching visuals, while Freshdesk Messaging emphasizes automation and integration with other tools. Both tools provide ways to follow up with customers, but LiveChat offers more direct customer interaction, while Freshdesk Messaging focuses on lead generation and automation. One limitation of both tools is that they may require additional technical setup or integration with existing systems.

"...Being able to interact with multiple customers via Live Chat was very simple and manageable...." Peer review by Internal Consultant

"...I am trying to engage more customers, by solving their queries and making use of the targeted pop out campaigns on the desired pages...." Peer review by Shikher J

What solutions does Livechat and Freshdesk Messaging provide for Communication Management?

Livechat and Freshdesk Messaging both allow customers to communicate with businesses through chat, reducing the need for emails or phone calls. Livechat provides a feature that allows agents to see what customers are typing before they send a message, giving insights into their needs. Freshdesk Messaging offers automated message sending, data integration, and multilingual support, enhancing communication efficiency and lead capture.

"...The amount of information I can see about the customer when they come in, and the ability to see them typing their message before they send it. ...." Peer review by Steve V., Software Support, Information Technology and Services

"...The shortcuts that allow me to send full messages without typing them...." Peer review by Thom T

What solutions does Livechat and Freshdesk Messaging provide for Customer Feedback Management?

LiveChat and Freshdesk Messaging both provide customer feedback management capabilities. LiveChat offers comprehensive reports, including chat satisfaction metrics and agent activity, while Freshdesk Messaging focuses on customer satisfaction scores and routing features. Both tools allow for gathering customer feedback through surveys and chat interactions. However, the limitations in data analysis, such as the lack of hourly insights in LiveChat and occasional CSAT failures in Freshdesk Messaging, should be considered.

"...If you need a more advanced that involves detailed search, custom follow-up emails (with NPS response) and detailed reporting, this may not be the best solution...." Peer review by Steffany W.

"...The platform is friendly and It allow us to receive feedback from our clients when they are using our website...." Peer review by Tatiana J, Ejecutiva de ventas, Internet