Livechat vs. Haptik: Live Chat Solution Comparison 2025

Overview: Livechat and Haptik as Live Chat Category solutions.

Livechat and Haptik offer distinctive strengths within the Live Chat solutions category, catering to different business needs. Livechat excels in robust customer support functions and integration capabilities, making it a solid choice for large enterprises. Haptik, on the other hand, leans into AI capabilities and is geared towards industries like financial services and insurance, suggesting a focus on tech-driven customer interaction. Businesses should assess these nuances to select a tool that best aligns with their operational objectives.

Livechat and Haptik: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Livechat supports key capabilities like helpdesk management and engagement management. It is designed for companies that prioritize managing customer communications effectively and gaining feedback. read more →

Haptik focuses on engagement management and customer feedback, suiting businesses that benefit from proactive customer interaction and feedback integration. read more →

Business Goals

Livechat helps enhance customer relationships, acquire new customers, and boost sales. It fits businesses looking to expand their customer base and improve brand engagement. read more →

Haptik aids in enhancing customer relationships and improving ROI, while also focusing on acquiring customers and building brand awareness. Suitable for businesses entering new markets. read more →

Core Features

Livechat offers comprehensive features like extensive custom reports and integrations. It's ideal for businesses needing detailed analytics and seamless system compatibility. read more →

Haptik's core features highlight AI capabilities and analytics. This supports companies investing in advanced conversational AI solutions for personalized customer experiences. read more →

Vendor Support

Livechat provides multiple support channels, including email, phone, 24/7, and chat support, aligning with enterprises demanding constant assistance. read more →

Haptik offers predominantly chat and 24/7 support, which is beneficial for mid-market clients needing consistent but streamlined vendor interaction. read more →

Segments and Industries

Livechat serves large enterprises and industries like retail and software, indicating its strength in catering to high-volume customer interactions. read more →

Haptik's user base is concentrated in the mid-market segment and industries such as financial services and insurance, indicating a focus on specialized industry needs. read more →

Operational Alignment

Livechat fits well within operational workflows of large-scale organizations by supporting high traffic and complex environments. read more →

Haptik aligns with the workflows of mid-sized companies, operating well in tech-focused and customer-centric environments. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Email Support

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Phone Support

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24/7 Support

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Chat Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Livechat and Haptik

How efficiently Does Livechat and Haptik manage your Helpdesk Management?

Livechat and Haptik are both helpdesk management tools that focus on customer communication. Livechat primarily uses chat and social media integration, allowing agents to engage with website visitors directly and providing tools for file sharing and pre-saved responses. Haptik, on the other hand, concentrates on reducing call center traffic by employing chatbots, particularly through WhatsApp, to handle repetitive inquiries and provide automated responses.

"...Overall, it helps the quality assurance team at Jobberman to effectively rate the performance of individual helpdesk agents...." Peer review by Amarachi Okere, Editor, Jobberman Nigeria

"...Haptik built an IVA for Zurich called Zuri which helped them:..." Case Study Zurich Insurance

How efficiently Does Livechat and Haptik manage your Engagement Management?

Livechat focuses on website engagement by allowing businesses to interact with customers directly. Haptik focuses on engaging users through AI-powered virtual assistants that deliver personalized experiences. Livechat provides a variety of visual elements to attract attention, while Haptik relies on chat-based quizzes and interactive elements. Limitations include the ability of Livechat to quickly engage with a large number of visitors and Haptik’s reliance on AI for engagement.

"...Also, if we do miss their chat, we can easily follow-up via email with the information provided by the customer...." Peer review by User

"...We partnered with Haptik for Valentine’s Day & this was our first foray into using AI/Chatbots to drive engagement & sales...." Testimonial by Abhishek Ahluwalia, Business Head – eCommerce, Mondelez

What benefits does Livechat and Haptik offer for Customer Feedback Management?

Livechat and Haptik are similar in that they both focus on improving customer satisfaction through chat-based interactions. Livechat provides data analysis and feedback through post-chat surveys, while Haptik offers AI-powered recommendations and 24/7 availability. Livechat excels at gathering feedback on website and service preferences, while Haptik emphasizes seamless integration with various platforms and channels.

"...You can see what the person is writing and that gives you a big time advantage and raises the customer satisfaction. ...." Peer review by Georgi H., Employee Support Team, Internet

"...The bot's 24X7 availability and instant response has led to higher customer satisfaction and delight for our users...." Peer review by Sandeep Singh, Head Digital, Dr. Lal PathLabs

What solutions does Livechat and Haptik provide for Contact List Management?

Livechat allows businesses to manage customer contacts directly, providing features for video calling and real-time chat. Haptik focuses on building bots that leverage past customer interactions, enabling businesses to analyze and prioritize customer needs. While Livechat provides immediate communication with customers, Haptik aims to streamline repetitive inquiries through automation.

"...Customers that contact us are more likely to convert and LiveChat fills the gap between rather inconvenient email and personal phone...." Peer review by Łukasz K, Customer Care