Guiding you to choose between Livechat vs. Haptik: 2024

Comparison Summary

Livechat: LiveChat is an all-in-one live chat app for e-commerce to support and sell simultaneously. Trusted by over 37,000 businesses, a free trial can be started today.

Haptik: Haptik uses Generative AI-powered Conversational CRM to streamline support, boost marketing, and fire up sales. Enterprises manage the customer lifecycle effectively with Haptik.

Livechat and Haptik: Customer Satisfaction Data

Most deployed common Use Cases for Livechat and Haptik

How can Livechat and Haptik optimize your Helpdesk Management Workflow?

Livechat and Haptik are both helpdesk management tools that focus on customer communication. Livechat primarily uses chat and social media integration, allowing agents to engage with website visitors directly and providing tools for file sharing and pre-saved responses. Haptik, on the other hand, concentrates on reducing call center traffic by employing chatbots, particularly through WhatsApp, to handle repetitive inquiries and provide automated responses.

"...However it is mainly a help desk software and is appropriate for anything an expected from an help desk...." Peer review by Abiola Adeniyi, Junior Software Developer, PairLab

"...Haptik built an IVA for Zurich called Zuri which helped them:..." Case Study Zurich Insurance

What benefits does Livechat and Haptik offer for Engagement Management?

Livechat focuses on website engagement by allowing businesses to interact with customers directly. Haptik focuses on engaging users through AI-powered virtual assistants that deliver personalized experiences. Livechat provides a variety of visual elements to attract attention, while Haptik relies on chat-based quizzes and interactive elements. Limitations include the ability of Livechat to quickly engage with a large number of visitors and Haptik’s reliance on AI for engagement.

"...If you need a more advanced that involves detailed search, custom follow-up emails (with NPS response) and detailed reporting, this may not be the best solution...." Peer review by Steffany W.

"...Users love engaging with the Daily Quiz and Shopping List chatbot and our overall weekly retention rate has increased by more than 20%...." Testimonial by Rohitashwa Bhotica, General Manager, Future Pay

How does Livechat and Haptik facilitate Customer Feedback Management?

Livechat and Haptik are similar in that they both focus on improving customer satisfaction through chat-based interactions. Livechat provides data analysis and feedback through post-chat surveys, while Haptik offers AI-powered recommendations and 24/7 availability. Livechat excels at gathering feedback on website and service preferences, while Haptik emphasizes seamless integration with various platforms and channels.

"...You can see what the person is writing and that gives you a big time advantage and raises the customer satisfaction. ...." Peer review by Georgi H., Employee Support Team, Internet

"...The bot's 24X7 availability and instant response has led to higher customer satisfaction and delight for our users...." Peer review by Sandeep Singh, Head Digital, Dr. Lal PathLabs

How can Livechat and Haptik enhance your Contact List Management process?

Livechat allows businesses to manage customer contacts directly, providing features for video calling and real-time chat. Haptik focuses on building bots that leverage past customer interactions, enabling businesses to analyze and prioritize customer needs. While Livechat provides immediate communication with customers, Haptik aims to streamline repetitive inquiries through automation.

"...LiveChat is used by the helpdesk team and it has helped us respond to queries from partners and clients at a faster pace than the traditional means of contact like telephone calls or even emails...." Peer review by Rosemary Nkonde, Helpdesk Analyst, Genpact

"...54. of consumers prefer using email to contact brands for customer service. ..." Bridge the gap between customers & inbox with Haptik s Email bots