Comparison Summary
This comparison report of Livechat vs. HubSpot Service Hub is based on a specific set of business needs and context. The comparison uses 12373 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Livechat and HubSpot Service Hub
Livechat, Userlike, Freshdesk Messaging, etc., belong to a category of solutions that help Live Chat, whereas HubSpot Service Hub, Teamsupport, Help Scout, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Livechat covers Helpdesk Management with Chat, Engagement Management with Website, Contact List Management with Chat, Customer Feedback Management with Chat, etc.
HubSpot Service Hub focuses on Knowledge Management with User Generated Content, Helpdesk Management with User Generated Content, Customer Feedback Management with E-Mail, Engagement Management, etc.
"There are quite a lot of undecided customers who want to know more about our products. LiveChat gives us a chance to respond quickly and sell the products to people who wouldn’t be willing to purchase, otherwise. I think we’re able to close 5–10 add...itional deals each day thanks to LiveChat " - Tim Corona
"Getting HubSpot for our company was a wise decision and we already see great results from it. Our implementation specialist went above and beyond to get us onboarded successfully and efficiently. She was well prepared and extremely knowledgeable abo...ut her work! Thank you HubSpot! " - Zola Enkhbold
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
HubSpot Service Hub
Focus area
HubSpot Service Hub is better than Livechat for
Software Failure Risk
About
LiveChat | Live Chat Software and Help Desk Software
Customer service software to answer customer queries and issues.
Age
2002
2006
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
87
76
Total Goals
(we found evidences for)
18
14
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Improve ROI
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Improve brand engagement
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Improve digital and social presence
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Improve efficiency
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Build brand awareness
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Scale best practices
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Reduce bounce
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Improve visibility
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Increase average basket value
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Grow market share
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Improve consistency
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Increase customer life time value
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Enter new markets internationally or locally
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Launch new products
- See 15 more
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Improve digital and social presence
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Improve internal communications
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Improve ROI
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Launch new products
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Improve consistency
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Scale best practices
-
Improve efficiency
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Improve visibility
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Establish thought leadership
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Grow market share
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Improve brand engagement
- See 11 more
Top Channels
Channels Used
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e-mail
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user generated content
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blogs
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phone calls
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chat
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website
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social media
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video
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Instagram
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Slack
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offline
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Facebook
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mobile
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promotions
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on premises
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games
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point of sale
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causes and charity
- See 15 more
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e-mail
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user generated content
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blogs
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phone calls
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chat
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website
-
social media
-
video
-
Instagram
-
Slack
-
offline
-
Facebook
-
mobile
-
promotions
-
on premises
-
games
-
point of sale
-
causes and charity
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
