Comparison Summary
This comparison report of Livechat vs. inSided community is based on a specific set of business needs and context. The comparison uses 10126 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Livechat and inSided community
Livechat, Userlike, Freshdesk Messaging, etc., belong to a category of solutions that help Live Chat, whereas inSided community, Khoros Communities, Higher Logic Vanilla, etc., belong to a category of solutions that help Community Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Livechat covers Helpdesk Management with Chat, Engagement Management with Website, Contact List Management with Chat, Customer Feedback Management with Chat, etc.
inSided community focuses on Engagement Management, Helpdesk Management with Phone Calls, Contact List Management with User Generated Content, Customer Feedback Management with Phone Calls, etc.
"LiveChat offers the flexible cost structure. What also influenced our decision is the integration with Drupal and the easy access to the statistics. " - Justin Nedd
"We evolve from a supplier of commodities to an energy service provider. That is a challenge and a risk. But if we do not change we remain in commodities, which is not an option. We strongly believe that service is our future. Services and commoditie...s are totally different things. This change requires new skills of our people and an open culture where all units are in contact with each other and the customer " - Guido Dubbeld
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About
LiveChat | Live Chat Software and Help Desk Software
Central platform for engagement amongst customers in different categories
Age
2002
2011
Financials
IPO
SERIES E
Business Need
Total Processes
(we found evidences for)
87
40
Total Goals
(we found evidences for)
18
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Improve ROI
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Improve brand engagement
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Improve digital and social presence
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Improve efficiency
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Build brand awareness
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Scale best practices
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Reduce bounce
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Improve visibility
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Increase average basket value
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Grow market share
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Improve consistency
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Increase customer life time value
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Enter new markets internationally or locally
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Launch new products
- See 15 more
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve digital and social presence
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Improve internal communications
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Build brand awareness
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Improve ROI
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Manage risk
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Establish thought leadership
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Increase customer life time value
- See 7 more
Top Channels
Channels Used
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user generated content
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blogs
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phone calls
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mobile
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social media
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offline
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website
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e-mail
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newsletter
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mass media
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on premises
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radio
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television
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promotions
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point of sale
- See 12 more
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user generated content
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blogs
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phone calls
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mobile
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social media
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offline
-
website
-
e-mail
-
newsletter
-
mass media
-
on premises
-
radio
-
television
-
promotions
-
point of sale
- See 12 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
