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Livechat vs inSided community: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Livechat vs. inSided community is based on a specific set of business needs and context. The comparison uses 10126 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Livechat and inSided community

Livechat, Userlike, Freshdesk Messaging, etc., belong to a category of solutions that help Live Chat, whereas inSided community, Khoros Communities, Vanilla Forums, etc., belong to a category of solutions that help Community Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Livechat covers Helpdesk Management with Chat, Engagement Management with Website, Contact List Management with Chat, Customer Feedback Management with Chat, etc.

inSided community focuses on Engagement Management, Helpdesk Management with Phone Calls, Contact List Management with User Generated Content, Customer Feedback Management with Phone Calls, etc.

"It has significantly helped us assist more customers and received mostly positive feedback from the users. We will certainly put more effort into this area and keep on developing bots — we want to make them more advanced, more human-like. We also wa...nt to improve their satisfaction rate. " - Michal Haze

"With inSided, we're able to run more efficiently while being less reliant on other teams. This is a huge win for us. It's important to be able to react and make changes as fast as possible in our industry. Everyone at inSided has been great to work ...with up to this point. We wanted to work with a company that values their customers and view them as true partners—we feel that with inSided. " - Drew Frey

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Livechat

Focus area

Livechat is better than inSided community for

Software Failure Risk

  • low

logo inSided community

Focus area

Software Failure Risk

  • medium

About

LiveChat | Live Chat Software and Help Desk Software

Central platform for engagement amongst customers in different categories

Age

2002

2011

Financials

IPO

SERIES E

Business Need

Total Processes
(we found evidences for)

87

40

Total Goals
(we found evidences for)

18

10

Top Processes

Evidences indicate better relative satisfaction



engagement management

engaging and following up


contact list management


customer feedback management

measuring customer satisfaction

measuring net promoter score


communication management

sending & publishing communications


generation of new leads


social media management

social media analytics

managing social media account

engaging on social media

scheduling post to social media


lifetime value management


rating and review management


knowledge management


workflow management



training & onboarding



conversion management



loyalty management

customise loyalty program

identify target customers


campaign management

campaign monitoring


sales document management

proposal & quote management



relationship management



sales call management

meeting management

call transcription


products & pricelist management


competitive intelligence



revenue cycle management






lead qualification

lead qualification: technographic


customer case management




referral management



conference call management







community building


follower management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve ROI

  • Improve brand engagement

  • Improve digital and social presence

  • Improve efficiency

  • Build brand awareness

  • Scale best practices

  • Reduce bounce

  • Improve visibility

  • Increase average basket value

  • Grow market share

  • Improve consistency

  • Increase customer life time value

  • Enter new markets internationally or locally

  • Launch new products

  • See 15 more
  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve digital and social presence

  • Improve internal communications

  • Build brand awareness

  • Improve ROI

  • Manage risk

  • Establish thought leadership

  • Increase customer life time value

  • See 7 more

Top Channels

Channels Used

  • user generated content

  • blogs

  • phone calls

  • mobile

  • social media

  • offline

  • website

  • e-mail

  • newsletter

  • mass media

  • on premises

  • radio

  • television

  • promotions

  • point of sale

  • See 12 more
  • user generated content

  • blogs

  • phone calls

  • mobile

  • social media

  • offline

  • website

  • e-mail

  • newsletter

  • mass media

  • on premises

  • radio

  • television

  • promotions

  • point of sale

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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Business Setting