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Livechat vs Kommunicate: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Livechat low Failure Risk for Kommunicate medium
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Comparison Summary

This comparison report of Livechat vs. Kommunicate is based on a specific set of business needs and context. The comparison uses 9810 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Livechat and Kommunicate

Livechat, Kommunicate, Userlike, Freshdesk Messaging, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Livechat covers Helpdesk Management with Chat, Engagement Management with Website, Contact List Management with Chat, Customer Feedback Management with Chat, etc.

Kommunicate focuses on Conversion Management with Chat, Helpdesk Management, Knowledge Management with Website, Digital Marketing, etc.

"A lot of people prefer to chat instead of calling in 5 AM. Also, all the information can be sent to their email more quickly. " - Geno M

"Kommunicate is already on its way to becoming one of the best communication product in the market. What makes Kommunicate great is the team behind it. I have never got such support from any product team. I am really happy that we chose Kommunicate. " - Ricky Mohan

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Livechat

Focus area

Livechat is better than Kommunicate for

Software Failure Risk

  • low

logo Kommunicate

Focus area

Software Failure Risk

  • medium

About

LiveChat | Live Chat Software and Help Desk Software

Bot Hybrid Customer Support Software for easy customer communication

Age

2002

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

87

31

Total Goals
(we found evidences for)

18

6

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (574)

Read Reviews (13)

engagement management

Read Reviews (351)

Read Reviews (2)

engaging and following up

Read Reviews (216)

Read Reviews (2)

contact list management

Read Reviews (212)

Read Reviews (1)

contacts history

Read Reviews (44)

Read Reviews (0)

customer feedback management

Read Reviews (172)

Read Reviews (1)

measuring customer satisfaction

Read Reviews (124)

Read Reviews (1)

measuring net promoter score

Read Reviews (12)

Read Reviews (0)

communication management

Read Reviews (69)

Read Reviews (2)

sending & publishing communications

Read Reviews (63)

Read Reviews (2)

generation of new leads

Read Reviews (53)

Read Reviews (5)

social media management

Read Reviews (46)

Read Reviews (0)

social media analytics

Read Reviews (33)

Read Reviews (0)

managing social media account

Read Reviews (5)

Read Reviews (0)

engaging on social media

Read Reviews (3)

Read Reviews (0)

scheduling post to social media

Read Reviews (3)

Read Reviews (0)

lifetime value management

Read Reviews (38)

Read Reviews (1)

rating and review management

Read Reviews (33)

Read Reviews (1)

knowledge management

Read Reviews (28)

Read Reviews (8)

workflow management

Read Reviews (25)

Read Reviews (3)

training & onboarding

Read Reviews (18)

Read Reviews (0)

conversion management

Read Reviews (16)

Read Reviews (16)

content management

Read Reviews (15)

Read Reviews (0)

content sharing

Read Reviews (8)

Read Reviews (0)

content curation

Read Reviews (2)

Read Reviews (0)

loyalty management

Read Reviews (12)

Read Reviews (1)

customise loyalty program

Read Reviews (9)

Read Reviews (1)

identify target customers

Read Reviews (2)

Read Reviews (0)

campaign management

Read Reviews (12)

Read Reviews (0)

campaign monitoring

Read Reviews (2)

Read Reviews (0)

sales document management

Read Reviews (10)

Read Reviews (0)

proposal & quote management

Read Reviews (4)

Read Reviews (0)

relationship management

Read Reviews (8)

Read Reviews (1)

sales call management

Read Reviews (7)

Read Reviews (1)

meeting management

Read Reviews (3)

Read Reviews (1)

call transcription

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (7)

Read Reviews (1)

competitive intelligence

Read Reviews (7)

Read Reviews (0)

revenue cycle management

Read Reviews (5)

Read Reviews (0)

lead qualification

Read Reviews (4)

Read Reviews (0)

lead qualification: technographic

Read Reviews (2)

Read Reviews (0)

customer case management

Read Reviews (4)

Read Reviews (4)

referral management

Read Reviews (2)

Read Reviews (0)

conference call management

Read Reviews (2)

Read Reviews (0)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve ROI

  • Improve brand engagement

  • Improve digital and social presence

  • Improve efficiency

  • Build brand awareness

  • Scale best practices

  • Reduce bounce

  • Improve visibility

  • Increase average basket value

  • Grow market share

  • Improve consistency

  • Increase customer life time value

  • Enter new markets internationally or locally

  • Launch new products

  • See 15 more

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Grow market share

  • Improve ROI

  • See 3 more

Top Channels

Channels Used

  • chat

  • website

  • user generated content

  • blogs

  • social media

  • Facebook

  • Whatsapp

  • e-mail

  • See 5 more

  • chat

  • website

  • user generated content

  • blogs

  • social media

  • Facebook

  • Whatsapp

  • e-mail

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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No Data

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Security & Privacy Risk

medium

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No Data

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting