Overview: Livechat and Liveperson LiveEngage as Live Chat Category solutions.

Livechat and Liveperson LiveEngage both provide live chat solutions, yet they cater to different business needs. Livechat excels with its robust helpdesk management capabilities, ideal for businesses focused on customer relationship enhancement. Liveperson LiveEngage, meanwhile, is geared towards those emphasizing customer acquisition through its sophisticated engagement management features. Each offers varied vendor support options and caters to distinct user segments, illustrating their unique alignment with enterprise operational workflows.

Livechat: LiveChat is an all-in-one live chat app for e-commerce to support and sell simultaneously. Trusted by over 37,000 businesses, a free trial can be started today.

Liveperson LiveEngage: LivePerson provides an omnichannel messaging platform. Customer communications are optimized and unified across all channels.

Livechat and Liveperson LiveEngage: Best Use cases based on the customer satisfaction data

Livechat

4.6

AI Powered

Liveperson LiveEngage

4.2

AI Powered

Key Capabilities Supported

Livechat supports extensive helpdesk management and engagement management to streamline customer interactions and feedback. read more →

Liveperson LiveEngage focuses on engagement management and social media management, which benefit organizations aiming to enhance communication and follow-up. read more →

Business Goals

Livechat is designed to enhance customer relationships and boost sales and revenue, making it suitable for businesses invested in customer service excellence. read more →

Liveperson LiveEngage aims to acquire customers and grow market presence, aligning with businesses targeting market expansion and digital presence improvement. read more →

Core Features

Livechat's standout features include comprehensive analytics, seamless integration capabilities, and flexible data handling options like import/export. read more →

Liveperson LiveEngage offers AI-powered features and custom reporting, essential for businesses prioritizing advanced digital engagement. read more →

Vendor Support

Livechat provides 24/7 support across multiple channels including chat, phone, and email, easing users’ operational concerns. read more →

Liveperson LiveEngage offers robust chat and phone support, catering particularly to those needing reliable ongoing assistance. read more →

Segments and Industries

Livechat is popular among large enterprises and the retail sector, reflecting its capacity to handle extensive customer interactions. read more →

Liveperson LiveEngage attracts enterprise and IT services, highlighting its suitability for tech-driven industries. read more →

Operational Alignment

Livechat fits well into workflows of large enterprises seeking comprehensive customer interaction solutions. read more →

Liveperson LiveEngage integrates into environments focused on cutting-edge digital engagement and customer acquisition. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Email Support

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Phone Support

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24/7 Support

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Chat Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Livechat and Liveperson LiveEngage

How can Livechat and Liveperson LiveEngage enhance your Helpdesk Management process?

Livechat and Liveperson Liveengage are both helpdesk management tools that allow for communication with website visitors. Livechat offers file sharing, chat transcripts, social media integration, and data analytics. Liveperson Liveengage is known for its mobile-friendliness and its ability to segment website visitors based on their activity. While Livechat is a good fit for a variety of helpdesk needs, Liveperson Liveengage might not be as beneficial for companies without a call center.

"...It provides all of the functionality of calling into our call center in a more convenient package. . ...." Peer review by Jennifer H., Dispatch, Internet

"...LivePerson is not really needed in a situation where you do not have an incoming call center - general email or phone calls would suffice in that case...." Peer review by Kayla Volland, Customer Service Representative, Signature Announcements

What solutions does Livechat and Liveperson LiveEngage provide for Engagement Management?

LiveChat and Liveperson Liveengage are both used for engaging with customers online. LiveChat offers a variety of engagement features like pop-up chat buttons and customizable greetings. Liveperson Liveengage provides tools to measure performance and track customer engagement. A limitation of LiveChat is that it can be difficult to engage with all visitors on a website in a timely manner, while a limitation of Liveperson Liveengage is that the customer information panels cannot be customized.

"...With LiveChat, users can identify people on the website and engage them using proactive chats...." Peer review

"...We are able to easily and efficiently engage with our customers & clients and resolve issues without being on the phone. ...." Peer review by Zenovia L., Dispatch Specialist, Consumer Services

How does Livechat and Liveperson LiveEngage address your Contact List Management Challenges?

LiveChat allows businesses to manage contact lists by providing insights into customer activity, including device usage, website traffic, and past interactions. Liveperson LiveEngage segments web visitors based on their activities on the website, such as pages visited and time spent on specific pages. Both tools enable businesses to manage contact lists and provide customer service through live chat. However, LiveChat provides more detailed information about customer activity, while LiveEngage focuses on website behavior and segmentation.

"...We expend less financial resource, while providing much more effectiveness in comparison to when our customers contact us via phone...." Peer review by Oscar T., Internet

"...Liveperson provided customer's inputted information -- name, order #, country where the customer is contacting us from...." Peer review by Supervisor in Customer Service

What makes Livechat and Liveperson LiveEngage ideal for Customer Feedback Management?

Livechat and Liveperson Liveengage both gather customer feedback through post-chat surveys, allowing businesses to understand customer satisfaction. Livechat provides more detailed data analysis, including reports on agent activity and chat duration. Liveperson Liveengage prioritizes customer engagement and real-time feedback, highlighting the agent's presence with typing indicators. While both tools offer feedback mechanisms, Liveperson Liveengage may experience occasional disconnections, potentially impacting customer satisfaction.

"...We didn t expect to get such great feedback from our clients however it truly has revolutionized the Support desk...." Peer review by James A., Computer Software

"...Ability for the customer to provide feedback using a quick survey is impression of the service...." Peer review by Ramy Ezzedine, Business Analyst, Solutions Abilis