Overview: Livechat and Liveperson LiveEngage as Live Chat Category solutions.

Livechat and Liveperson LiveEngage both provide live chat solutions, yet they cater to different business needs. Livechat excels with its robust helpdesk management capabilities, ideal for businesses focused on customer relationship enhancement. Liveperson LiveEngage, meanwhile, is geared towards those emphasizing customer acquisition through its sophisticated engagement management features. Each offers varied vendor support options and caters to distinct user segments, illustrating their unique alignment with enterprise operational workflows.

Livechat and Liveperson LiveEngage: Best Use cases based on the customer satisfaction data

Livechat

4.6

AI Powered

Liveperson LiveEngage

4.2

AI Powered

Key Capabilities Supported

Livechat supports extensive helpdesk management and engagement management to streamline customer interactions and feedback. read more →

Liveperson LiveEngage focuses on engagement management and social media management, which benefit organizations aiming to enhance communication and follow-up. read more →

Business Goals

Livechat is designed to enhance customer relationships and boost sales and revenue, making it suitable for businesses invested in customer service excellence. read more →

Liveperson LiveEngage aims to acquire customers and grow market presence, aligning with businesses targeting market expansion and digital presence improvement. read more →

Core Features

Livechat's standout features include comprehensive analytics, seamless integration capabilities, and flexible data handling options like import/export. read more →

Liveperson LiveEngage offers AI-powered features and custom reporting, essential for businesses prioritizing advanced digital engagement. read more →

Vendor Support

Livechat provides 24/7 support across multiple channels including chat, phone, and email, easing users’ operational concerns. read more →

Liveperson LiveEngage offers robust chat and phone support, catering particularly to those needing reliable ongoing assistance. read more →

Segments and Industries

Livechat is popular among large enterprises and the retail sector, reflecting its capacity to handle extensive customer interactions. read more →

Liveperson LiveEngage attracts enterprise and IT services, highlighting its suitability for tech-driven industries. read more →

Operational Alignment

Livechat fits well into workflows of large enterprises seeking comprehensive customer interaction solutions. read more →

Liveperson LiveEngage integrates into environments focused on cutting-edge digital engagement and customer acquisition. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Email Support

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Phone Support

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24/7 Support

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Chat Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Livechat and Liveperson LiveEngage

How does Livechat and Liveperson LiveEngage address your Helpdesk Management Challenges?

Livechat and Liveperson Liveengage are both helpdesk management tools that allow for communication with website visitors. Livechat offers file sharing, chat transcripts, social media integration, and data analytics. Liveperson Liveengage is known for its mobile-friendliness and its ability to segment website visitors based on their activity. While Livechat is a good fit for a variety of helpdesk needs, Liveperson Liveengage might not be as beneficial for companies without a call center.

"...We use this as a live chat feature for our Helpdesk and it has greatly improved our efficiency with customer support. . ...." Peer review by Christen S., IT Helpdesk, Education

"...Liveengage is also very mobile friendly ,and this has made it easy for web visitors accessing our website to have a good experience chatting with our helpdesk team. ...." Peer review by Temitope E., Helpdesk Analyst, Design

What solutions does Livechat and Liveperson LiveEngage provide for Engagement Management?

LiveChat and Liveperson Liveengage are both used for engaging with customers online. LiveChat offers a variety of engagement features like pop-up chat buttons and customizable greetings. Liveperson Liveengage provides tools to measure performance and track customer engagement. A limitation of LiveChat is that it can be difficult to engage with all visitors on a website in a timely manner, while a limitation of Liveperson Liveengage is that the customer information panels cannot be customized.

"...The LiveChat feature allows real time insight into your website traffic as an added bonus to the ability to engage customers...." Peer review by Administrator

"...The probability of engaging the visitors on your webpage becomes high...." Peer review by Praveen K, Business Development Manager- North India, Information Technology and Services

What makes Livechat and Liveperson LiveEngage ideal for Contact List Management?

LiveChat allows businesses to manage contact lists by providing insights into customer activity, including device usage, website traffic, and past interactions. Liveperson LiveEngage segments web visitors based on their activities on the website, such as pages visited and time spent on specific pages. Both tools enable businesses to manage contact lists and provide customer service through live chat. However, LiveChat provides more detailed information about customer activity, while LiveEngage focuses on website behavior and segmentation.

"...While a customer may not be able to speak to a phone agent ,because the queue is too long ,and will get a response to email sent to the company after a 24 hour period, customers who contact our HELPDESK team ,using Live chat of course get an instantaneous response...." Peer review by Amarachi O., Human Resources

"...LiveEngage brings the next chapter in customer contact, the tool has a variety of usages that is only limited by the needs that you have for your company...." Peer review by Willy Bernardo, Senior Operations Manager, Conduent

How efficiently Does Livechat and Liveperson LiveEngage manage your Customer Feedback Management?

Livechat and Liveperson Liveengage both gather customer feedback through post-chat surveys, allowing businesses to understand customer satisfaction. Livechat provides more detailed data analysis, including reports on agent activity and chat duration. Liveperson Liveengage prioritizes customer engagement and real-time feedback, highlighting the agent's presence with typing indicators. While both tools offer feedback mechanisms, Liveperson Liveengage may experience occasional disconnections, potentially impacting customer satisfaction.

"...You can see what the person is writing and that gives you a big time advantage and raises the customer satisfaction. ...." Peer review by Georgi H., Employee Support Team, Internet