Guiding you to choose between Livechat vs. Liveperson LiveEngage: 2024

Comparison Summary

Livechat: LiveChat is an all-in-one live chat app for e-commerce to support and sell simultaneously. Trusted by over 37,000 businesses, a free trial can be started today.

Liveperson LiveEngage: LivePerson provides an omnichannel messaging platform. Customer communications are optimized and unified across all channels.

Livechat and Liveperson LiveEngage: Customer Satisfaction Data

Most deployed common Use Cases for Livechat and Liveperson LiveEngage

What Are the key features of Livechat and Liveperson LiveEngage for Helpdesk Management?

Livechat and Liveperson Liveengage are both helpdesk management tools that allow for communication with website visitors. Livechat offers file sharing, chat transcripts, social media integration, and data analytics. Liveperson Liveengage is known for its mobile-friendliness and its ability to segment website visitors based on their activity. While Livechat is a good fit for a variety of helpdesk needs, Liveperson Liveengage might not be as beneficial for companies without a call center.

"...It is so easy to use both for me as an Helpdesk agent and visitors to our website alike...." Peer review by Olayinka A, Customer Support Specialist, Information Technology and Services

"...On my organization ,LiveEngage has gone beyond just being an help-desk solution...." Peer review by Sanju P, Systems Engineer, Information Technology and Services

Why is Livechat and Liveperson LiveEngage the best choice for Engagement Management?

LiveChat and Liveperson Liveengage are both used for engaging with customers online. LiveChat offers a variety of engagement features like pop-up chat buttons and customizable greetings. Liveperson Liveengage provides tools to measure performance and track customer engagement. A limitation of LiveChat is that it can be difficult to engage with all visitors on a website in a timely manner, while a limitation of Liveperson Liveengage is that the customer information panels cannot be customized.

"...If your company profits enough to pay for Livechats' pricing then I'd say this would be a good fit for your company since it offers a ton of endless features and has a built-in ticket system so when your staff is offline, users are able to be followed up the next business day...." Peer review by Mark J, Presenter

"...LivePerson gave us an additional forum to engage with our customers and prospective customers...." Peer review by Marc Nowicki, Lead Qualification Specialist, Hyland creator of OnBase

How does Livechat and Liveperson LiveEngage facilitate Contact List Management?

LiveChat allows businesses to manage contact lists by providing insights into customer activity, including device usage, website traffic, and past interactions. Liveperson LiveEngage segments web visitors based on their activities on the website, such as pages visited and time spent on specific pages. Both tools enable businesses to manage contact lists and provide customer service through live chat. However, LiveChat provides more detailed information about customer activity, while LiveEngage focuses on website behavior and segmentation.

"...Giving us insights into what device they use, sources of traffic to our website, ISP information, the number of times each user has been to our website and history of past conversations between our help desk team and every customer...." Peer review by Olabintan Adenike Shoro, Customer Service Representative, Union Bank

"...It is used by our Customer Service department as the rest of the company does not have direct contact with customers to need to use it...." Peer review by Kayla Volland, Customer Service Representative, Signature Announcements

Why is Livechat and Liveperson LiveEngage the best choice for Customer Feedback Management?

Livechat and Liveperson Liveengage both gather customer feedback through post-chat surveys, allowing businesses to understand customer satisfaction. Livechat provides more detailed data analysis, including reports on agent activity and chat duration. Liveperson Liveengage prioritizes customer engagement and real-time feedback, highlighting the agent's presence with typing indicators. While both tools offer feedback mechanisms, Liveperson Liveengage may experience occasional disconnections, potentially impacting customer satisfaction.

"...People interested in our products, in case of having any questions, receive an immediate response, which has increased the customer satisfaction...." Peer review by Verified Reviewer