Comparison Summary
Introducing Livechat and Pure Chat
Livechat, Pure Chat, Userlike, Freshdesk Messaging, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Livechat covers Helpdesk Management with Chat, Engagement Management with Website, Contact List Management with Chat, Customer Feedback Management with Chat, etc.
Pure Chat focuses on Engagement Management with Chat, Helpdesk Management with Chat, Contact List Management with Chat, Communication Management with E-Mail, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
LiveChat | Live Chat Software and Help Desk Software
Pure Chat: 100% Free Live Chat Software for Businesses
Age
2002
2012
Financials
IPO
SEED
Business Need
Total Processes
(we found evidences for)
87
41
Total Goals
(we found evidences for)
18
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Improve ROI
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Improve brand engagement
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Improve digital and social presence
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Improve efficiency
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Build brand awareness
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Scale best practices
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Reduce bounce
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Improve visibility
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Increase average basket value
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Grow market share
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Improve consistency
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Increase customer life time value
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Enter new markets internationally or locally
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Launch new products
- See 15 more
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Improve internal communications
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Enter new markets internationally or locally
-
Improve digital and social presence
-
Improve ROI
- See 4 more
Top Channels
Channels Used
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chat
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e-mail
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website
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phone calls
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text SMS
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offline
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on premises
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mobile
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social media
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Twitter
- See 7 more
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chat
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e-mail
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website
-
phone calls
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text SMS
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offline
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on premises
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mobile
-
social media
-
Twitter
- See 7 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
