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Livechat vs Rocket.Chat: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Livechat vs. Rocket.Chat is based on a specific set of business needs and context. The comparison uses 10210 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Livechat and Rocket.Chat

Livechat, Rocket.Chat, Userlike, Freshdesk Messaging, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Livechat covers Helpdesk Management with Chat, Engagement Management with Website, Contact List Management with Chat, Customer Feedback Management with Chat, etc.

Rocket.Chat focuses on Collaboration with Chat, Communication Management with Chat, Sales Document Management with Chat, Content Management with Chat, etc.

"It was immediately clear that the customer service team at LiveChat would be a clear differentiator. Concise, prompt, and thorough support was a welcome change. " - Chris Henrich

"Thanks to Rocket.Chat, we figured out how to deliver and win customers without sending engineers on site. Their Omnichannel solutions enabled us to provide enterprise-level support, a huge differentiator to win more business " - Mike Schwartz

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Livechat

Focus area

Livechat is better than Rocket.Chat for

Software Failure Risk

  • low

logo Rocket.Chat

Focus area

Rocket.Chat is better than Livechat for

Software Failure Risk

  • low

About

LiveChat | Live Chat Software and Help Desk Software

Team collaboration software providing omnichannel communication through audio/video conferencing, real-time chat and other tools

Age

2002

Financials

IPO

SERIES A

Business Need

Total Processes
(we found evidences for)

87

38

Total Goals
(we found evidences for)

18

6

Top Processes

Evidences indicate better relative satisfaction


helpdesk management


engagement management

engaging and following up


contact list management


customer feedback management

measuring customer satisfaction

measuring net promoter score


communication management

sending & publishing communications


generation of new leads


social media management

social media analytics

managing social media account

engaging on social media

scheduling post to social media


lifetime value management


rating and review management


knowledge management


workflow management



training & onboarding



conversion management


content management


loyalty management

customise loyalty program

identify target customers


campaign management

campaign monitoring


sales document management

proposal & quote management



relationship management



sales call management

meeting management

call transcription


products & pricelist management


competitive intelligence



revenue cycle management






lead qualification

lead qualification: technographic


customer case management




referral management



conference call management







community building



touchpoint management


opportunity management


follower management


distribution management


channel management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve ROI

  • Improve brand engagement

  • Improve digital and social presence

  • Improve efficiency

  • Build brand awareness

  • Scale best practices

  • Reduce bounce

  • Improve visibility

  • Increase average basket value

  • Grow market share

  • Improve consistency

  • Increase customer life time value

  • Enter new markets internationally or locally

  • Launch new products

  • See 15 more
  • Improve internal communications

  • Improve stakeholder relations

  • Grow market share

  • Increase sales & revenue

  • Improve digital and social presence

  • Scale best practices

  • See 3 more

Top Channels

Channels Used

  • chat

  • video

  • offline

  • events

  • trade shows

  • phone calls

  • on premises

  • e-mail

  • mobile

  • Slack

  • social media

  • website

  • support groups

  • Facebook

  • mobile app

  • channel partners

  • omnichannel

  • See 14 more
  • chat

  • video

  • offline

  • events

  • trade shows

  • phone calls

  • on premises

  • e-mail

  • mobile

  • Slack

  • social media

  • website

  • support groups

  • Facebook

  • mobile app

  • channel partners

  • omnichannel

  • See 14 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting