Comparison Summary
Introducing Livechat and Survicate
Livechat, Userlike, Freshdesk Messaging, etc., belong to a category of solutions that help Live Chat, whereas Survicate, GetFeedback, Delighted platform, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Livechat covers Helpdesk Management with Chat, Engagement Management with Website, Contact List Management with Chat, Customer Feedback Management with Chat, etc.
Survicate focuses on Collecting Feedback with E-Mail, Engaging Conversational Surveys with E-Mail, Generation Of New Leads with Website, Communication Management with E-Mail, etc.
"We wanted to provide a way for our customers to have almost instant access to our Support Heroes, so we looked into providing live chat access to them. " - Barb Gates
"It was important to us that our stores receive customers’ feedback immediately. Customer satisfaction is a direct assessment of their work, and we are obliged to pass it over to them " - Tom Stefanowski
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
LiveChat | Live Chat Software and Help Desk Software
Customer feedback tool to understand the prospects better
Age
2002
Financials
IPO
SEED
Business Need
Total Processes
(we found evidences for)
87
66
Total Goals
(we found evidences for)
18
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Improve ROI
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Improve brand engagement
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Improve digital and social presence
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Improve efficiency
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Build brand awareness
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Scale best practices
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Reduce bounce
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Improve visibility
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Increase average basket value
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Grow market share
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Improve consistency
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Increase customer life time value
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Enter new markets internationally or locally
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Launch new products
- See 15 more
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
-
Improve ROI
-
Improve internal communications
-
Increase customer life time value
-
Build brand awareness
-
Enter new markets internationally or locally
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Scale best practices
-
Improve efficiency
-
Improve digital and social presence
-
Launch new products
-
Grow market share
- See 10 more
Top Channels
Channels Used
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e-mail
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website
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promotions
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user generated content
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blogs
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mobile
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Slack
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chat
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offline
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point of sale
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mobile app
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social media
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phone calls
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coupons
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on premises
- See 12 more
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e-mail
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website
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promotions
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user generated content
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blogs
-
mobile
-
Slack
-
chat
-
offline
-
point of sale
-
mobile app
-
social media
-
phone calls
-
coupons
-
on premises
- See 12 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
