Comparison Summary
This comparison report of Livechat vs. Tidio live chat is based on a specific set of business needs and context. The comparison uses 10402 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Livechat and Tidio live chat
Livechat, Tidio live chat, Userlike, Freshdesk Messaging, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Livechat covers Helpdesk Management with Chat, Engagement Management with Website, Contact List Management with Chat, Customer Feedback Management with Chat, etc.
Tidio live chat focuses on Helpdesk Management with Website, Engagement Management with Website, Generation Of New Leads with Chat, Communication Management with E-Mail, etc.
"We liked the intuitive and easy-to-use interface, as well as the fact that we could give our customers the chance to rate our consultants. More importantly, we can monitor the quality of customer service thanks to advanced analytics. " - Milena Wojewoda
"We wanted to find a tool that allowed us to curate our customer’s journey by customizing and implementing automations that could respond to shoppers’ questions promptly, guide them through the purchasing process, and ultimately boost sales without l...osing our personal touch. " - Evelin L
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
LiveChat | Live Chat Software and Help Desk Software
Tidio Live Chat | Free Livechat Solution
Age
2002
Financials
IPO
SERIES B
Business Need
Total Processes
(we found evidences for)
87
42
Total Goals
(we found evidences for)
18
9
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Improve ROI
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Improve brand engagement
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Improve digital and social presence
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Improve efficiency
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Build brand awareness
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Scale best practices
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Reduce bounce
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Improve visibility
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Increase average basket value
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Grow market share
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Improve consistency
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Increase customer life time value
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Enter new markets internationally or locally
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Launch new products
- See 15 more
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Increase sales & revenue
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Build brand awareness
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Enter new markets internationally or locally
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Grow market share
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Improve brand engagement
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Improve ROI
- See 6 more
Top Channels
Channels Used
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chat
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e-mail
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website
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offline
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social media
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point of sale
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phone calls
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Facebook
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LinkedIn
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promotions
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mobile
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user generated content
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blogs
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Whatsapp
- See 11 more
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chat
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e-mail
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website
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offline
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social media
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point of sale
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phone calls
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Facebook
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LinkedIn
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promotions
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mobile
-
user generated content
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blogs
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Whatsapp
- See 11 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
