Guiding you to choose between Livechat vs. WhosOn: 2024

Comparison Summary

Livechat: LiveChat is an all-in-one live chat app for e-commerce to support and sell simultaneously. Trusted by over 37,000 businesses, a free trial can be started today.

WhosOn: WhosOn provides advanced live chat and AI solutions for enterprise businesses. Communication is efficient and data safeguarded with smart, secure, and compliant chat technology.

Livechat and WhosOn: Customer Satisfaction Data

Most deployed common Use Cases for Livechat and WhosOn

How efficiently Does Livechat and WhosOn manage your Helpdesk Management?

Livechat and Whoson both offer helpdesk features. Livechat focuses on chat-based communication, providing tools for file sharing, chat transcripts, social media integration, and notification features. Whoson offers a broader range of tools, including help desk management, agent performance tracking, real-time translation, and visitor analytics. Livechat excels in its chat functionality, while Whoson provides a more comprehensive suite of features for helpdesk management.

"...However it is mainly a help desk software and is appropriate for anything an expected from an help desk...." Peer review by Abiola Adeniyi, Junior Software Developer, PairLab

"...Very helpful is also the section on WhosOn s website where they have product manuals and a help center...." Peer review by Josef M. Morgan

Why is Livechat and WhosOn the best choice for Customer Feedback Management?

Livechat and Whoson both provide tools to gather customer feedback and improve customer satisfaction. Livechat provides comprehensive data analysis, including chat satisfaction metrics and agent activity reports, while Whoson focuses on enhancing conversion rates and reducing cart abandonment. Livechat gathers feedback through post-chat surveys, while Whoson offers professional assistance and training sessions to maximize customer satisfaction and return on investment.

"...This tool provides with basic statistic about our helpdesk like number of new tickets created by customers , customer ticket satisfaction , ticket response time , number of solved tickets , ticket resolution time , ticket source etc...." Peer review by Abiola A, Analyst, Consumer Goods

"...Plus, the vendor offers professional assistance, training sessions, and webinars to help you maximize customer satisfaction and ROI...." Peer review from Featured Customers

What benefits does Livechat and WhosOn offer for Engagement Management?

Livechat and Whoson both offer engagement management tools designed to improve customer interactions on websites. Livechat enables businesses to engage with customers through proactive chats, while Whoson utilizes automated chat invitations to target highly engaged visitors. Livechat provides a variety of engagement graphics to customize the user experience, whereas Whoson leverages chatbots for more human-like interactions.

"...By using Live Chat , interactions with customer happen directly,like in todays's world customer expectations have been evolving rapidly and they expect a immediate service so by using Live Chat which provides an instant answer and quick solution in order to save time and skip waiting...." Peer review by Akshay L, Network Engineer

"...The live chat platform allows you to engage and provide real-time advice to boost first contact resolution...." Peer review from Featured Customers