LiveHelpNow and Crisp Customer Messaging Platform, An In-Depth Comparison 2024

Comparison Summary

LiveHelpNow: LiveHelpNow offers IT Help Desk Software that enhances organization and efficiency. Support ticket automation streamlines operations for busy help desks.

Crisp Customer Messaging Platform: Crisp offers a comprehensive messaging platform for startups and SMBs, covering sales, marketing, and support. Features include a knowledge base, team inbox, chatbot, and CRM.

LiveHelpNow

Focus area

LiveHelpNow is better than Crisp Customer Messaging Platform for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Crisp Customer Messaging Platform

Focus area

Crisp Customer Messaging Platform is better than LiveHelpNow for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

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LiveHelpNow and Crisp Customer Messaging Platform: Customer Satisfaction Data

Most deployed common Use Cases for LiveHelpNow and Crisp Customer Messaging Platform

What Are the key features of LiveHelpNow and Crisp Customer Messaging Platform for Helpdesk Management?

Livehelpnow and Crisp provide helpdesk management features. Livehelpnow offers a broader range of features including live chat, email support, call support, and a knowledge base. Crisp focuses on multi-channel communication with customers through chat, email, and a help center. Both platforms are cloud-based and provide a robust helpdesk, but Crisp is limited in its ability to restrict access to the helpdesk.

"...LiveHelpNow presents a suite of cloud-hosted helpdesk solutions designed to help you handle customer interactions, track brand loyalty, and monitor leads and sales...." Peer review from Featured Customers

"...Much more productive than we had been, and able to support customers quicker out of hours having so many shortcuts and helpdesk articles that we can link to easily...." Peer review by Andrew C, Technical Support

What Are the key features of LiveHelpNow and Crisp Customer Messaging Platform for Engagement Management?

Livehelpnow and Crisp Customer Messaging Platform are both designed to help businesses engage with their customers. Both tools allow for communication tracking and customer interaction management. Livehelpnow provides a wider range of features, including sales and lead tracking and email and ticket management, while Crisp focuses on multi-channel customer interaction and satisfaction. However, both tools have limitations, as users reported negative customer service experiences.

"...The information you can see on the back-end about how a user has interacted with your website is very helpful for the agents...." Peer review by Anonymous Reviewer

"...We have found that Crisp allows us to better track the issues coming in to allow us to better follow up with customers...." Peer review by Heather B, Store Manager, Retail

How does LiveHelpNow and Crisp Customer Messaging Platform facilitate Knowledge Management?

Livehelpnow and Crisp Customer Messaging Platform both offer knowledge management features. Livehelpnow provides a searchable knowledge base, allowing customers to find answers to their questions and freeing up agents' time. Crisp Customer Messaging Platform also offers a knowledge base, but it is integrated with their live chat feature, allowing users to access help articles directly from the chat window. The limitations of Livehelpnow include the option to remove the knowledge base tab from the console.

"...If you are considering something practical for online chats and knowledge base, LiveHelpNow is what you need...." Peer review by Angela A

"...With its integrated knowledge management system, users can view help articles directly from the live chat and solve their issues by themselves...." The Best Live Chat Software For 2020