Crisp Customer Messaging Platform: Product updates, Customer stories, and Insights | 2026 Cuspera

Crisp helps Tilkee manage all inbound messages from leads, customers, and partners. The unified inbox lets teams work together and respond faster. Crisp's chatbot templates guide users to the right p...lace. The platform is easy to use, well-documented, and affordable. Tilkee's team became more autonomous and improved their own product ideas using Crisp.
Show More..

Crisp helped ACommeAssure handle over 608,935 messages from 29,799 conversations. The company reduced conversations by 50% using a chatbot and FAQ. Crisp's API integration lets agents access contextu...al data fast. ACommeAssure uses Crisp for email, WhatsApp, and Messenger support. The platform improved efficiency and helped manage high call volumes.
Show More..

Crisp helps Etnia Barcelona manage suppliers and customers from one central inbox. The team uses Crisp to provide real-time assistance and improve sales conversions. Crisp's live chat and shared inbo...x features make it easy to respond quickly to customer questions. The platform supports email and WhatsApp, helping turn website visitors into repeat customers. Etnia Barcelona found the implementation simple and customer service very helpful.
Show More..

Crisp helped Emma, a mobile app in the UK and North America, improve mobile support and multichannel customer experience. Emma used Crisp's chat SDK to engage users and centralize support in one inbo...x. The team built custom features using Crisp Marketplace and plugins. Automation and AI features enabled 24/7 customer support. Emma's CEO praised Crisp's flexibility and automation.
Show More..

Crisp helped MicroSaaS centralize all customer communication from Instagram, Twitter, Telegram, and WhatsApp into one platform. Bruno Okamoto, CEO, replaced three separate tools with Crisp, saving ne...arly R$5,000 per year. Automated triggers boosted user engagement and conversions. The knowledge base reduced repetitive questions and improved support. Crisp made operations more efficient and cost-effective for Bruno's businesses.
Show More..

Crisp helped Pradel Avocat simplify client interactions and improve legal client communications. The platform was easy to set up and use, with strong support from the Crisp team. GDPR-compliant EU-ba...sed servers ensured data security for confidential legal work. Crisp's email and chatbot features made client service faster and more efficient. The firm now relies on Crisp to deliver better customer support every day.
Show More..