Liveperson LiveEngage vs. Acquire™: Live Chat Solution Comparison 2025

Overview: Liveperson LiveEngage and Acquire™ as Live Chat Category solutions.

Liveperson LiveEngage excels in providing comprehensive engagement management and integration capabilities, making it popular among enterprises and tech industries. Acquire™ stands out with its strong collaboration and sales management features, favored by large enterprises and industries like legal services and retail. Both products offer robust support options, but LiveEngage serves a broader segment base, while Acquire™ has a more niche focus.

Liveperson LiveEngage: LivePerson provides an omnichannel messaging platform. Customer communications are optimized and unified across all channels.

Acquire™: Acquire offers all-in-one customer support software that unifies messaging, video, and agent workspace. Customers receive the support they deserve with Acquire's innovative platform.

Liveperson LiveEngage and Acquire™: Best Use cases based on the customer satisfaction data

Liveperson LiveEngage

Key Capabilities Supported

Liveperson LiveEngage supports engagement management and customer feedback effectively. Its capabilities align well with the needs of businesses aiming to manage communications seamlessly. read more →

Acquire™ enhances collaboration and sales call management. This product supports users looking for strong tools in managing sales processes and engagements. read more →

Business Goals

Liveperson LiveEngage helps in acquiring customers and increasing sales. It aligns with goals to enhance customer relationships and improve market presence. read more →

Acquire™ focuses on acquiring customers and increasing revenue. It supports businesses aiming to enhance customer relationships and brand engagement. read more →

Core Features

Liveperson LiveEngage features strong analytics and integration capabilities. These features resonate with users needing custom reports and easy data management. read more →

Acquire™ offers robust training and analytics features. It appeals to businesses needing AI-powered insights and smooth onboarding processes. read more →

Vendor Support

Liveperson LiveEngage provides 24/7 support with chat and phone options. Users prefer an array of support reflecting varied needs for immediate assistance. read more →

Acquire™ boasts extensive chat support and 24/7 availability. It's attractive for those needing comprehensive training and support options. read more →

Segments and Industries

Liveperson LiveEngage is used by enterprises, particularly in software and tech. It serves a wide range of businesses from large to small. read more →

Acquire™ is predominantly used by large enterprises across legal and retail. It's tailored to specific industries with complex collaboration needs. read more →

Operational Alignment

Liveperson LiveEngage integrates well into digital engagement workflows. It's adaptable for diverse operational scales in the tech sector. read more →

Acquire™ fits into operations needing advanced sales and collaboration tools. It's ideal for large-scale operations in dynamic industries. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Chat Support

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Phone Support

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24/7 Support

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Email Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Liveperson LiveEngage and Acquire™

How does Liveperson LiveEngage and Acquire™ address your Engagement Management Challenges?

Liveperson Liveengage and Acquire both help businesses engage with their customers. Liveperson Liveengage focuses on providing a platform for real-time interactions, while Acquire offers a range of engagement tools, including live chat, video, and cobrowsing. Both tools aim to improve customer satisfaction and engagement, but they achieve this through different functionalities. Acquire's strengths lie in its versatility and ability to integrate various customer touchpoints, while Liveperson Liveengage excels in offering a user-friendly interface and efficient customer service support. However, Liveperson Liveengage has limitations in its administrative interface customization.

"...To provide superlative and engaging user experience to the users coming to our site and looking for any sort for clarifications, that should help our business to get more inbound leads and achieve higher conversion...." Peer review by Pooran P., Telecommunications

"...We see Acquire as a central component to online customer engagement. ..." Testimonial by David Boots, VP of Strategic Development, Dilawri Group

What benefits does Liveperson LiveEngage and Acquire™ offer for Helpdesk Management?

Liveperson Liveengage and Acquire are similar in that they both offer helpdesk solutions that can be used to manage customer inquiries. Both tools offer features like canned responses and intuitive user interfaces. Liveperson Liveengage focuses on providing a comprehensive helpdesk solution for call centers, while Acquire emphasizes customer support tools that help qualify issues faster and reduce resolution time. However, Acquire lacks the capability to integrate with call centers, which is a limitation compared to Liveperson Liveengage.