Liveperson LiveEngage vs. eGain: Live Chat Solution Comparison 2025

Overview: Liveperson LiveEngage and eGain as Live Chat Category solutions.

Liveperson LiveEngage primarily benefits larger businesses, offering strong support in engagement management and customer feedback management to enhance customer service and grow sales. Its features like AI-powered tools and custom reports align well with enterprise needs. On the other hand, eGain provides robust knowledge management and collaboration tools, which are appealing in telecommunications and consumer goods industries. Smaller businesses often choose eGain due to its comprehensive 24/7 support and focus on scaling best practices.

Liveperson LiveEngage: LivePerson provides an omnichannel messaging platform. Customer communications are optimized and unified across all channels.

eGain: eGain is a cloud customer engagement platform offering real-time voice assistance and digital transformation through AI, knowledge, and analytics. Its suite includes modules like eGain CallTrack, Chat, Virtual Assistant, and ClickToCall.

Liveperson LiveEngage and eGain: Best Use cases based on the customer satisfaction data

Liveperson LiveEngage

Key Capabilities Supported

Liveperson LiveEngage enables firms to manage customer engagement, follow-ups, contact lists, and customer feedback. read more →

eGain excels in engagement management, knowledge management, and collaboration, focusing on robust customer interactions. read more →

Business Goals

Liveperson LiveEngage supports goals like customer acquisition, sales growth, and enhancing customer relationships. read more →

eGain aids in scaling practices, improving customer relationships, and aiming to enhance digital presence. read more →

Core Features

Liveperson LiveEngage offers features such as AI, security, analytics, and seamless integrations. read more →

eGain stands out with analytics, AI, comprehensive integrations, and high customizability in reports. read more →

Vendor Support

Liveperson offers 24/7 chat, phone, and email support, focusing on accessibility and responsiveness. read more →

eGain provides extensive 24/7 support across phone, chat, and email, ensuring constant availability. read more →

Segments and Industries

Liveperson LiveEngage is predominantly used by enterprises, particularly in IT and apparel sectors. read more →

eGain is widely used in utilities and consumer goods, catering to diverse industry needs with its solutions. read more →

Operational Alignment

Liveperson LiveEngage fits well into enterprise workflows, offering tools tailored for complex operations. read more →

eGain integrates smoothly into environments needing strong collaboration and knowledge sharing, ideal for consumer industries. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Chat Support

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Phone Support

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24/7 Support

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Email Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Liveperson LiveEngage and eGain

How does Liveperson LiveEngage and eGain address your Engagement Management Challenges?

Liveperson Liveengage and Egain both focus on customer engagement. Liveperson Liveengage offers real-time interaction with customers, providing tools to measure engagement performance. Egain focuses on managing customer interactions across multiple channels and providing a unified view of customer data. Egain also leverages artificial intelligence to personalize customer engagement.

"...Easy to engage with customer and API is great to implement...." Peer review by Internal Consultant

"...What I like about Egain is the implementation of artificial intelligence to optimize the interaction with the users of the networks, allows the client to feel satisfied because he receives an immediate response to their concerns...." Peer review by Kristin B, Customer Support Professional

What benefits does Liveperson LiveEngage and eGain offer for Contact List Management?

Liveperson Liveengage enables companies to manage customer contacts through chat, providing customer information and transcripts. Egain focuses on unifying customer interactions across channels, providing agents with a comprehensive view of customer history and reducing contact center calls through self-service options. Both tools aim to improve customer engagement, but Liveperson Liveengage emphasizes live chat while Egain promotes multichannel integration and self-service.

"...LiveEngage brings the next chapter in customer contact, the tool has a variety of usages that is only limited by the needs that you have for your company...." Peer review by Willy Bernardo, Senior Operations Manager, Conduent

"...Making the digital channels easier to use in order to find relevant information is one of the key ways of avoiding a large number of customers contacting the call center...." Case Study Vodafone

How can Liveperson LiveEngage and eGain enhance your Helpdesk Management process?

Liveperson Liveengage and Egain are similar in that they both offer helpdesk solutions for businesses. However, Liveperson Liveengage focuses primarily on live chat and email interactions, while Egain emphasizes multichannel customer interaction hubs, including call centers. Liveperson Liveengage is used by organizations that primarily rely on online communication, while Egain caters to organizations that need to manage interactions across various channels, including phone calls, emails, and social media.

"...To my organization ,LiveEngage has gone beyond just being an help-desk solution , it has enabled us segment web visitors based on activities such as the part of our website they visit,how long they spend on a particular web page ,their past interaction with the help-desk team etc ...." Peer review by Basiirat A., Customer Support Analyst, Entertainment

"...Over the last few years, the customer interaction center had evolved from a phone-only call center to a multichannel contact center that was responsible for serving a customer base of 5 million roughly half of whom chose email to interact with the company. ..." Case Study Replacements