Guiding you to choose between Liveperson LiveEngage vs. eGain: 2024

Comparison Summary

Liveperson LiveEngage: LivePerson provides an omnichannel messaging platform. Customer communications are optimized and unified across all channels.

eGain: eGain is a cloud customer engagement platform offering real-time voice assistance and digital transformation through AI, knowledge, and analytics. Its suite includes modules like eGain CallTrack, Chat, Virtual Assistant, and ClickToCall.

Liveperson LiveEngage and eGain: Customer Satisfaction Data

Most deployed common Use Cases for Liveperson LiveEngage and eGain

What benefits does Liveperson LiveEngage and eGain offer for Engagement Management?

Liveperson Liveengage and Egain both focus on customer engagement. Liveperson Liveengage offers real-time interaction with customers, providing tools to measure engagement performance. Egain focuses on managing customer interactions across multiple channels and providing a unified view of customer data. Egain also leverages artificial intelligence to personalize customer engagement.

"...Greater customer engagement and improved CSAT...." Peer review by SAURABH G., Lead Technical Architect, Transportation/Trucking/Railroad

"...The chat functions make it super simple for customers to engage with CSRs and the analytics it can track is perfect for any business...." Peer review by Victor C, Customer Support Professional

Why is Liveperson LiveEngage and eGain the best choice for Contact List Management?

Liveperson Liveengage enables companies to manage customer contacts through chat, providing customer information and transcripts. Egain focuses on unifying customer interactions across channels, providing agents with a comprehensive view of customer history and reducing contact center calls through self-service options. Both tools aim to improve customer engagement, but Liveperson Liveengage emphasizes live chat while Egain promotes multichannel integration and self-service.

"...Liveperson allowed us to chat with up to 4 customers concurrentlyLiveperson provided customer's inputted information -- name, order #, country where the customer is contacting us fromLiveperson saved transcripts including time/date stampsLiveperson was user friendly and easy to train people on..." Peer review by Verified User, Supervisor in Customer Service, Apparel & Fashion

"...Adding new customer contact channels can complicate interaction management as a result of cross-channel effects, channel limitations and customer channel preferences...." Analyst Recognition

Why is Liveperson LiveEngage and eGain the best choice for Helpdesk Management?

Liveperson Liveengage and Egain are similar in that they both offer helpdesk solutions for businesses. However, Liveperson Liveengage focuses primarily on live chat and email interactions, while Egain emphasizes multichannel customer interaction hubs, including call centers. Liveperson Liveengage is used by organizations that primarily rely on online communication, while Egain caters to organizations that need to manage interactions across various channels, including phone calls, emails, and social media.

"...To my organization ,LiveEngage has gone beyond just being an help-desk solution , it has enabled us segment web visitors based on activities such as the part of our website they visit,how long they spend on a particular web page ,their past interaction with the help-desk team etc ...." Peer review by Basiirat A., Customer Support Analyst, Entertainment

"...This forces them to call your contact center leading to customer frustration and increased costs for the business...." What is Best Customer Service Software