Overview: Liveperson LiveEngage and Gist as Live Chat Category solutions.

Liveperson LiveEngage and Gist both serve as robust solutions within the Live Chat category, catering to diverse user needs. Liveperson LiveEngage emphasizes engagement management and aims to enhance customer relationships, while Gist prioritizes knowledge management and acquiring customers. Liveperson LiveEngage is preferred by larger enterprises, particularly in tech-related industries, while Gist finds favor in marketing and education sectors due to its comprehensive features like integration and compliance. Both offer substantial 24/7 support, with Gist offering a broader channel presence.

Liveperson LiveEngage and Gist: Best Use cases based on the customer satisfaction data

Liveperson LiveEngage

Key Capabilities Supported

Liveperson LiveEngage supports engagement management and contact list management, suitable for businesses focusing on customer interaction. read more →

Gist offers extensive knowledge management and drip marketing, ideal for companies enhancing their information distribution. read more →

Business Goals

Liveperson LiveEngage helps acquire customers and increase sales, aligning with goals to boost customer relationships. read more →

Gist is designed to enhance customer relationships and launch new products, aiding in acquiring customers. read more →

Core Features

Liveperson LiveEngage provides AI-powered analytics and seamless data integration, which are critical for privacy-focused enterprises. read more →

Gist excels in integration and custom reporting, enabling marketing teams to efficiently handle data management. read more →

Vendor Support

Liveperson LiveEngage offers reliable 24/7 support across chat and phone, ensuring continuous assistance. read more →

Gist provides extensive 24/7 chat support, catering to users needing around-the-clock communication. read more →

Segments and Industries

Liveperson LiveEngage is favored by enterprise clients in tech and software industries due to its robust capabilities. read more →

Gist sees high adoption in marketing and advertising sectors, supported by its comprehensive feature set. read more →

Operational Alignment

Liveperson LiveEngage fits large organizations focused on digital communication workflows. read more →

Gist suits companies needing sophisticated marketing automation, often preferred by large enterprises seeking versatile solutions. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Chat Support

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Phone Support

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24/7 Support

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Email Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Liveperson LiveEngage and Gist

Why is Liveperson LiveEngage and Gist the best choice for Engagement Management?

Liveperson Liveengage and Gist both help businesses engage with customers. Liveperson Liveengage focuses on providing real-time interactions, such as live chat, to address customer queries and support. Gist emphasizes automating customer interactions, such as follow-up emails and drip campaigns, to nurture leads and improve customer experiences. However, Liveperson Liveengage primarily addresses immediate customer needs, while Gist focuses on nurturing leads and building long-term relationships. Both tools have limitations; Liveperson Liveengage's interface lacks customization options, while Gist has limited automated trigger options for certain users.

"...Greater customer engagement and improved CSAT...." Peer review by SAURABH G., Lead Technical Architect, Transportation/Trucking/Railroad

"...It allows us to track user interaction on our web, enable us to recognize the consumer behavior on our homepage, and also monitor chat discussions...." Peer review by Sammy K, Marketing Manager, Marketing and Advertising

How can Liveperson LiveEngage and Gist optimize your Contact List Management Workflow?

Liveperson Liveengage and Gist both allow for managing customer contacts. Liveperson Liveengage excels at providing a comprehensive customer service solution, enabling businesses to interact with customers through various channels, including live chat and email. Gist offers a broader range of features, including inbound and outbound marketing, autoresponder messaging, and automated workflows, making it a more versatile tool for managing contacts. However, both platforms have limitations in their CRM capabilities.

"...Liveperson allowed us to chat with up to 4 customers concurrentlyLiveperson provided customer's inputted information -- name, order #, country where the customer is contacting us fromLiveperson saved transcripts including time/date stampsLiveperson was user friendly and easy to train people on..." Peer review by Verified User, Supervisor in Customer Service, Apparel & Fashion

"...We use Gist for live customer support, knowledge base, autoresponder messaging, targeted email drip campaigns, automations, inbound and outbound marketing, contact management, website popup forms, online calendar bookings, tracking activity across our application, our website, and more...." Peer review by Mark Sinclair, Co-founder, Spark Chart

How does Liveperson LiveEngage and Gist address your Helpdesk Management Challenges?

Liveperson Liveengage and Gist are both helpdesk solutions. Liveperson Liveengage is better suited for large organizations with call centers. Gist is more appropriate for smaller organizations or solopreneurs. Liveperson Liveengage excels in providing a comprehensive helpdesk solution that handles various customer interactions, including live chat, email, and phone calls, but lacks robust email deliverability. Gist is an all-in-one tool that offers live chat, helpdesk, knowledge base, email marketing, and more but may not be ideal for ticket-based helpdesk environments.

"...To my organization ,LiveEngage has gone beyond just being an help-desk solution , it has enabled us segment web visitors based on activities such as the part of our website they visit,how long they spend on a particular web page ,their past interaction with the help-desk team etc ...." Peer review by Basiirat A., Customer Support Analyst, Entertainment

"...I love that it comes with a knowledgebase, support ticket center, live view, and a ton of other stuff...." Peer review by Aisha S, Creative Director, Design