Guiding you to choose between Liveperson LiveEngage vs. Haptik: 2024

Comparison Summary

Liveperson LiveEngage: LivePerson provides an omnichannel messaging platform. Customer communications are optimized and unified across all channels.

Haptik: Haptik uses Generative AI-powered Conversational CRM to streamline support, boost marketing, and fire up sales. Enterprises manage the customer lifecycle effectively with Haptik.

Liveperson LiveEngage and Haptik: Customer Satisfaction Data

Most deployed common Use Cases for Liveperson LiveEngage and Haptik

How can Liveperson LiveEngage and Haptik enhance your Engagement Management process?

Liveperson Liveengage and Haptik are similar in that they both offer platforms for businesses to engage with customers. Both tools provide ways to interact with customers in real-time and automate certain tasks. However, Liveperson Liveengage is more focused on customer support and sales while Haptik focuses on building AI-powered virtual assistants for user engagement and retention. Limitations of both tools include the need for time and effort to maximize their benefits.

"...Easy to engage and talk to customers about your product...." Peer review by Verified Reviewer, Computer Software

"...We partnered with Haptik for Valentine’s Day & this was our first foray into using AI/Chatbots to drive engagement & sales...." Testimonial by Abhishek Ahluwalia, Business Head – eCommerce, Mondelez

What benefits does Liveperson LiveEngage and Haptik offer for Contact List Management?

Liveperson Liveengage and Haptik both enable businesses to manage contact lists. Liveperson Liveengage allows for segmenting web visitors based on their activity, while Haptik focuses on analyzing past interactions to build chatbots. Haptik integrates with Zendesk Agent Workspace, providing agents with access to past customer interactions.

"...Liveperson provided customer's inputted information -- name, order #, country where the customer is contacting us from...." Peer review by Supervisor in Customer Service

"...50. calls to contact centers go unresolved. ..." Haptik Conversational IVR

How can Liveperson LiveEngage and Haptik enhance your Customer Feedback Management process?

Liveperson Liveengage and Haptik both focus on improving customer satisfaction (CSAT). Liveperson Liveengage offers features for real-time feedback and post-chat surveys, enabling quick insights to improve customer service. Haptik emphasizes automation and intelligent chat solutions, driving CSAT by enhancing customer engagement and resolving queries efficiently.

"...Post chat surveys provide easy/clear feedback for managers on exceptional or poor chats...." Peer review by Rich Fahey, Retail Manager, Backcountry.com

"...As we add new customers every day, the IVA seamlessly handles 70% of query flow, helping us achieve incredible customer satisfaction rates, exceeding anything ever seen before...." Testimonial by MVS Murthy, Head – Marketing & Digital, Tata Asset Management Ltd

What benefits does Liveperson LiveEngage and Haptik offer for Helpdesk Management?

Liveperson Liveengage and Haptik both aim to reduce call center traffic and costs. Liveperson Liveengage is used as a helpdesk solution in call centers. Haptik focuses on building chatbots for messaging platforms like WhatsApp to handle customer queries. Liveperson Liveengage offers a more comprehensive helpdesk solution that can segment web visitors and provide a mobile-friendly experience.

"...LivePerson is not really needed in a situation where you do not have an incoming call center - general email or phone calls would suffice in that case...." Peer review by Kayla Volland, Customer Service Representative, Signature Announcements

"...In this webinar, we discuss everything you want to learn about the MyGov Corona Helpdesk Tune in to learn what WhatsApp Commerce means for telcos and how you can leverage WhatsApp Commerce to boost your business. ..." Latest Webinars on Conversational AI Across Industries