Liveperson LiveEngage vs. Haptik: Live Chat Solution Comparison 2025

Overview: Liveperson LiveEngage and Haptik as Live Chat Category solutions.

Liveperson LiveEngage and Haptik both provide robust live chat solutions, catering to different business needs and operational scales. Liveperson LiveEngage excels in engagement management and offers comprehensive vendor support, making it suitable for enterprises and large businesses. Haptik focuses on customer engagement and satisfaction, predominantly serving the financial and insurance sectors with extensive use of AI technology.

Liveperson LiveEngage: LivePerson provides an omnichannel messaging platform. Customer communications are optimized and unified across all channels.

Haptik: Haptik uses Generative AI-powered Conversational CRM to streamline support, boost marketing, and fire up sales. Enterprises manage the customer lifecycle effectively with Haptik.

Liveperson LiveEngage and Haptik: Best Use cases based on the customer satisfaction data

Liveperson LiveEngage

Key Capabilities Supported

Liveperson LiveEngage specializes in engagement management, focusing on engaging and following up with customers. read more →

Haptik supports engagement management with extensive capabilities in measuring customer satisfaction and generating new leads. read more →

Business Goals

Liveperson LiveEngage helps businesses acquire new customers and increase sales and revenue. read more →

Haptik emphasizes enhancing customer relationships and improving ROI for businesses. read more →

Core Features

Liveperson LiveEngage offers AI-powered solutions with strong analytics and integration features. read more →

Haptik provides an AI-powered platform with a focus on analytics and custom reporting tools. read more →

Vendor Support

Liveperson LiveEngage provides robust 24/7 support, spanning email, chat, and phone support. read more →

Haptik ensures 24/7 support availability, focusing on chat and email support. read more →

Segments and Industries

Liveperson LiveEngage caters predominantly to enterprise and large organizations across various sectors. read more →

Haptik is widely used by the financial and insurance industries, especially in mid-market businesses. read more →

Operational Alignment

Liveperson LiveEngage integrates well into complex workflows of large enterprises. read more →

Haptik is designed for operational alignment with financial services and consumer goods companies. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Chat Support

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Phone Support

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24/7 Support

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Email Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Liveperson LiveEngage and Haptik

How efficiently Does Liveperson LiveEngage and Haptik manage your Engagement Management?

Liveperson Liveengage and Haptik are similar in that they both offer platforms for businesses to engage with customers. Both tools provide ways to interact with customers in real-time and automate certain tasks. However, Liveperson Liveengage is more focused on customer support and sales while Haptik focuses on building AI-powered virtual assistants for user engagement and retention. Limitations of both tools include the need for time and effort to maximize their benefits.

"...Live chat makes it very easy for customers to engage with your support staff...." Peer review by Chad F.

"...Partnering with Haptik led us to drive the true power of automation combined with human intervention, empowering us to deliver highly engaging, superior user experiences that keep our customers hooked to our games...." Testimonial by Mihir Samir Verma, Senior Manager - Strategy and Customer Experience, Junglee Game

Why is Liveperson LiveEngage and Haptik the best choice for Contact List Management?

Liveperson Liveengage and Haptik both enable businesses to manage contact lists. Liveperson Liveengage allows for segmenting web visitors based on their activity, while Haptik focuses on analyzing past interactions to build chatbots. Haptik integrates with Zendesk Agent Workspace, providing agents with access to past customer interactions.

"...Liveperson allowed us to chat with up to 4 customers concurrentlyLiveperson provided customer's inputted information -- name, order #, country where the customer is contacting us fromLiveperson saved transcripts including time/date stampsLiveperson was user friendly and easy to train people on..." Peer review by Verified User, Supervisor in Customer Service, Apparel & Fashion

"...With Intent Discovery, you can use your existing information sources to identify such intents and instantly build your bot without doing any guesswork - Leverage past chat records and live agent conversations...." Advanced Natural Language Understanding

Why is Liveperson LiveEngage and Haptik the best choice for Customer Feedback Management?

Liveperson Liveengage and Haptik both focus on improving customer satisfaction (CSAT). Liveperson Liveengage offers features for real-time feedback and post-chat surveys, enabling quick insights to improve customer service. Haptik emphasizes automation and intelligent chat solutions, driving CSAT by enhancing customer engagement and resolving queries efficiently.

"...I've used this to get instant feedback from customers, and improve customer service...." Peer review by Verified Reviewer

"...The bot's 24X7 availability and instant response has led to higher customer satisfaction and delight for our users...." Peer review by Sandeep Singh, Head Digital, Dr. Lal PathLabs

How can Liveperson LiveEngage and Haptik enhance your Helpdesk Management process?

Liveperson Liveengage and Haptik both aim to reduce call center traffic and costs. Liveperson Liveengage is used as a helpdesk solution in call centers. Haptik focuses on building chatbots for messaging platforms like WhatsApp to handle customer queries. Liveperson Liveengage offers a more comprehensive helpdesk solution that can segment web visitors and provide a mobile-friendly experience.

"...To my organization ,LiveEngage has gone beyond just being an help-desk solution , it has enabled us segment web visitors based on activities such as the part of our website they visit,how long they spend on a particular web page ,their past interaction with the help-desk team etc ...." Peer review by Basiirat A., Customer Support Analyst, Entertainment