Comparison Summary
This comparison report of Liveperson LiveEngage vs. inSided community is based on a specific set of business needs and context. The comparison uses 1611 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Liveperson LiveEngage and inSided community
Liveperson LiveEngage, Pure Chat, Tawk.to, etc., belong to a category of solutions that help Live Chat, whereas inSided community, Khoros Communities, Higher Logic Vanilla, etc., belong to a category of solutions that help Community Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Liveperson LiveEngage covers Engagement Management with Chat, Contact List Management with Chat, Helpdesk Management with Chat, Customer Feedback Management with Chat, etc.
inSided community focuses on Engagement Management, Helpdesk Management with Phone Calls, Contact List Management with User Generated Content, Customer Feedback Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
LivePerson: The World's #1 AI-Powered Messaging Platform for ...
Central platform for engagement amongst customers in different categories
Age
1995
2011
Financials
IPO
SERIES E
Business Need
Total Processes
(we found evidences for)
41
40
Total Goals
(we found evidences for)
8
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Increase sales & revenue
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Enhance customer relationships
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Grow market share
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Scale best practices
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Improve digital and social presence
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Enter new markets internationally or locally
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Launch new products
- See 5 more
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve digital and social presence
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Improve internal communications
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Build brand awareness
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Improve ROI
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Manage risk
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Establish thought leadership
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Increase customer life time value
- See 7 more
Top Channels
Channels Used
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user generated content
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blogs
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phone calls
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mobile
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social media
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offline
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website
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e-mail
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newsletter
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mass media
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on premises
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radio
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television
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promotions
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point of sale
- See 12 more
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user generated content
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blogs
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phone calls
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mobile
-
social media
-
offline
-
website
-
e-mail
-
newsletter
-
mass media
-
on premises
-
radio
-
television
-
promotions
-
point of sale
- See 12 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
