Comparison Summary
This comparison report of Liveperson LiveEngage vs. Intercom is based on a specific set of business needs and context. The comparison uses 23761 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Liveperson LiveEngage and Intercom
Liveperson LiveEngage, Intercom, Pure Chat, Tawk.to, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Liveperson LiveEngage covers Engagement Management with Chat, Contact List Management with Chat, Helpdesk Management with Chat, Customer Feedback Management with Chat, etc.
Intercom focuses on Engagement Management with Chat, Helpdesk Management with Chat, Training & Onboarding, Communication Management with E-Mail, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
LivePerson: The World's #1 AI-Powered Messaging Platform for ...
Complete customer communications platform with bots, apps, product tours, and more
Age
1995
Financials
IPO
SERIES D
Business Need
Total Processes
(we found evidences for)
41
127
Total Goals
(we found evidences for)
8
18
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Increase sales & revenue
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Enhance customer relationships
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Grow market share
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Scale best practices
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Improve digital and social presence
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Enter new markets internationally or locally
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Launch new products
- See 5 more
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Launch new products
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Improve internal communications
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Scale best practices
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Improve ROI
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Enter new markets internationally or locally
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Establish thought leadership
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Build brand awareness
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Grow market share
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Improve efficiency
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Reduce bounce
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Improve digital and social presence
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Improve consistency
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Improve brand engagement
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Increase customer life time value
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Improve navigation
- See 15 more
Top Channels
Channels Used
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chat
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e-mail
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website
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user generated content
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blogs
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mobile
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phone calls
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mobile app
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offline
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promotions
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video
-
social media
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display advertisement
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point of sale
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on premises
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Slack
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omnichannel
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newsletter
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support groups
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games
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text SMS
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trade shows
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Facebook
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review sites
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events
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mass media
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Instagram
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eBay
-
Twitter
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coupons
-
Facebook at work
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channel partners
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radio
-
Skype
-
Netflix
-
out of home
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billboards
-
Snapchat
-
Whatsapp
-
Amazon
- See 37 more
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chat
-
e-mail
-
website
-
user generated content
-
blogs
-
mobile
-
phone calls
-
mobile app
-
offline
-
promotions
-
video
-
social media
-
display advertisement
-
point of sale
-
on premises
-
Slack
-
omnichannel
-
newsletter
-
support groups
-
games
-
text SMS
-
trade shows
-
Facebook
-
review sites
-
events
-
mass media
-
Instagram
-
eBay
-
Twitter
-
coupons
-
Facebook at work
-
channel partners
-
radio
-
Skype
-
Netflix
-
out of home
-
billboards
-
Snapchat
-
Whatsapp
-
Amazon
- See 37 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
