Overview: Liveperson LiveEngage and ProProfs Chat as Live Chat Category solutions.

Liveperson LiveEngage and ProProfs Chat both serve the Live Chat category but target different user needs and environments. Liveperson LiveEngage excels with advanced enterprise features, catering more to large businesses with a focus on AI, analytics, and extensive integration capabilities. ProProfs Chat, while also robust, caters to smaller markets with strengths in engagement management and social media functionalities. Their support infrastructure and primary channels reflect their distinct approaches to customer outreach and management.

Liveperson LiveEngage: LivePerson provides an omnichannel messaging platform. Customer communications are optimized and unified across all channels.

ProProfs Chat: ProProfs offers free live chat software for websites and mobile apps. Small businesses and startups can deliver 24/7 support with the forever-free plan.

Liveperson LiveEngage and ProProfs Chat: Best Use cases based on the customer satisfaction data

Liveperson LiveEngage

Key Activities Supported

Liveperson LiveEngage enables engagement management, facilitating smooth communication and customer feedback processes. read more →

ProProfs Chat focuses on helpdesk management and social media analytics, aiding in real-time customer satisfaction tracking. read more →

Business Goals Facilitated

Liveperson LiveEngage supports acquiring customers and enhancing sales through integrated digital presence management. read more →

ProProfs Chat boosts sales and customer relationships, aiming to improve ROI and enter new markets. read more →

Core Features

Liveperson LiveEngage features strong AI capabilities, robust analytics, and seamless integration options for comprehensive reporting. read more →

ProProfs Chat offers analytics and custom reports, enhancing data handling and integration with moderate AI features. read more →

Vendor Support Preferences

Liveperson LiveEngage offers 24/7 support and diverse contact methods, suited for large-scale operations. read more →

ProProfs Chat provides extensive chat support, emphasizing round-the-clock accessibility. read more →

User Segments and Industries

Liveperson LiveEngage is popular among enterprises and the IT sector, reflecting its fit for tech-driven environments. read more →

ProProfs Chat suits small to mid-size companies, with particular interest in IT and automotive sectors. read more →

Operational Alignment

Liveperson LiveEngage is designed for complex, large-scale businesses with significant operational demands. read more →

ProProfs Chat fits smaller, flexible operations with a need for agile customer engagement strategies. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Chat Support

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Phone Support

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24/7 Support

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Email Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Liveperson LiveEngage and ProProfs Chat

How can Liveperson LiveEngage and ProProfs Chat optimize your Engagement Management Workflow?

Liveperson Liveengage and ProProfs Chat both allow businesses to engage with customers in real time. Liveperson Liveengage emphasizes features like measuring operational performance and handling complex engagements. ProProfs Chat focuses on customer loyalty programs, building chat-based campaigns, and increasing website traffic. Both tools offer easy-to-use interfaces for customer interaction.

"...LivePerson helps address customer confusion on the website and to follow up on already placed orders...." Peer review by Kayla Volland, Customer Service Representative, Signature Announcements

"...For me it s got to be the ability to answer customer queries in real-time and keeping them engaged with our services...." Peer review by Eugene K, Software Engineer, Real Estate

How efficiently Does Liveperson LiveEngage and ProProfs Chat manage your Helpdesk Management?

Liveperson Liveengage is particularly well-suited for call centers, providing easy access to canned responses and numerous chat windows. Proprofs Chat focuses on integrating with other platforms, such as CRM and helpdesk software, to streamline customer support processes. Both tools offer canned responses and aim to improve customer satisfaction. However, Liveperson Liveengage is more mobile-friendly, while Proprofs Chat emphasizes integrations and real-time customer support.

"...Very good for having numerous chats open at once, easy access to canned responses, help and support...." Peer review by Consultant

"...ProProfs Chat will help your support teams reduce tickets,improve customer response time and satisfaction, and ultimately increase sales & ROI...." Peer review from ProProfs

How can Liveperson LiveEngage and ProProfs Chat optimize your Customer Feedback Management Workflow?

Liveperson Liveengage and Proprofs Chat both allow customers to provide feedback through surveys. Liveperson Liveengage offers real-time feedback through chat, while Proprofs Chat offers feedback after the chat ends. Liveperson Liveengage focuses on improving customer service satisfaction, while Proprofs Chat emphasizes increasing sales and customer satisfaction rates.

"...Greater customer engagement and improved CSAT...." Peer review by SAURABH G., Lead Technical Architect, Transportation/Trucking/Railroad

"...Its associated analytical services have helped us to analyze sales trigger points and redefined our customer satisfaction parameters...." Peer review by Preethi R., Information Technology and Services