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livepro vs Lighthouse Desktop: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of livepro vs. Lighthouse Desktop is based on a specific set of business needs and context. The comparison uses 1350 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing livepro and Lighthouse Desktop

livepro, Lighthouse Desktop, PHPKB Knowledge Management Software, KnowledgeOwl, etc., belong to a category of solutions that help Knowledge Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

livepro covers Knowledge Management, Engagement Management, Customer Feedback Management, Helpdesk Management with Phone Calls, etc.

Lighthouse Desktop focuses on Knowledge Management with Phone Calls, Helpdesk Management with Phone Calls, Engagement Management with Chat, Content Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo livepro

Focus area

Software Failure Risk

  • medium

logo Lighthouse Desktop

Focus area

Software Failure Risk

  • low

About

livepro: Customer Experience Knowledge Management

KMS lighthouse: Knowledge Management System

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

41

37

Total Goals
(we found evidences for)

10

7

Top Processes

Evidences indicate better relative satisfaction


knowledge management

creating knowledge base


engagement management

engaging and following up


customer feedback management

measuring customer satisfaction

measuring net promoter score


training & onboarding


helpdesk management


contact list management


content management

searching for content


social media management

social media analytics


communication management

sending & publishing communications



lifetime value management


sales call management


workflow management


customer case management


campaign management

campaign analytics


rating and review management




customise loyalty program


loyalty management

customise loyalty program


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve ROI

  • Launch new products

  • Improve internal communications

  • Improve consistency

  • Improve navigation

  • Improve efficiency

  • Establish thought leadership

  • See 7 more
  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Launch new products

  • Grow market share

  • Improve ROI

  • Improve internal communications

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • user generated content

  • blogs

  • offline

  • social media

  • chat

  • on premises

  • website

  • e-mail

  • omnichannel

  • mobile

  • point of sale

  • trade shows

  • review sites

  • Amazon

  • video

  • See 13 more
  • phone calls

  • user generated content

  • blogs

  • offline

  • social media

  • chat

  • on premises

  • website

  • e-mail

  • omnichannel

  • mobile

  • point of sale

  • trade shows

  • review sites

  • Amazon

  • video

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting