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livepro vs ServiceNow® Knowledge Management: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of livepro vs. ServiceNow® Knowledge Management is based on a specific set of business needs and context. The comparison uses 1329 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing livepro and ServiceNow® Knowledge Management

Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

livepro covers Knowledge Management, Engagement Management, Customer Feedback Management, Helpdesk Management with Phone Calls, etc.

ServiceNow® Knowledge Management focuses on Knowledge Management with User Generated Content, Workflow Management, Helpdesk Management with Phone Calls, Social Media Management with User Generated Content, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo livepro

Focus area

livepro is better than ServiceNow® Knowledge Management for

Software Failure Risk

  • medium

logo ServiceNow® Knowledge Management

Focus area

Software Failure Risk

  • low

About

livepro: Customer Experience Knowledge Management

Knowledge Management | ServiceNow

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

41

32

Total Goals
(we found evidences for)

10

4

Top Processes

Evidences indicate better relative satisfaction


knowledge management

creating knowledge base


engagement management

engaging and following up


customer feedback management

measuring customer satisfaction

measuring net promoter score


training & onboarding


helpdesk management


contact list management


content management


social media management

social media analytics


communication management

sending & publishing communications



lifetime value management


sales call management


workflow management


customer case management


campaign management

campaign analytics


rating and review management




Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve ROI

  • Launch new products

  • Improve internal communications

  • Improve consistency

  • Improve navigation

  • Improve efficiency

  • Establish thought leadership

  • See 7 more
  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Manage risk

  • See 1 more

Top Channels

Channels Used

  • user generated content

  • blogs

  • phone calls

  • offline

  • mobile

  • on premises

  • causes and charity

  • promotions

  • mobile app

  • point of sale

  • See 7 more
  • user generated content

  • blogs

  • phone calls

  • offline

  • mobile

  • on premises

  • causes and charity

  • promotions

  • mobile app

  • point of sale

  • See 7 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting