Comparison Summary
This comparison report of livepro vs. Upland RightAnswers is based on a specific set of business needs and context. The comparison uses 1157 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing livepro and Upland RightAnswers
livepro, Upland RightAnswers, PHPKB Knowledge Management Software, KnowledgeOwl, etc., belong to a category of solutions that help Knowledge Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
livepro covers Knowledge Management, Engagement Management, Customer Feedback Management, Helpdesk Management with Phone Calls, etc.
Upland RightAnswers focuses on Knowledge Management, Engagement Management with E-Mail, Communication Management with User Generated Content, Campaign Management, etc.
"We are so pleased we chose livepro for our knowledge management. livepro delivered great results and have turned out to be great partners. " - Libby Ewing-Jarvie
"The RightAnswers platform and partnership from the Upland team has been critical to our success with knowledge and self-service, and the support of our dedicated Customer Success Manager is helping us drive continuous improvement. " - Jon Drake
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
livepro: Customer Experience Knowledge Management
Enterprise Knowledge Management Software to manage and share knowledge and improve customer service
Age
2010
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
41
23
Total Goals
(we found evidences for)
10
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Acquire customers
-
Enhance customer relationships
-
Scale best practices
-
Improve ROI
-
Launch new products
-
Improve internal communications
-
Improve consistency
-
Improve navigation
-
Improve efficiency
-
Establish thought leadership
- See 7 more
-
Acquire customers
-
Scale best practices
-
Enhance customer relationships
-
Enter new markets internationally or locally
- See 1 more
Top Channels
Channels Used
-
user generated content
-
blogs
-
phone calls
-
mobile
-
e-mail
- See 2 more
-
user generated content
-
blogs
-
phone calls
-
mobile
-
e-mail
- See 2 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
