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livepro vs Upland RightAnswers: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of livepro vs. Upland RightAnswers is based on a specific set of business needs and context. The comparison uses 1157 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing livepro and Upland RightAnswers

livepro, Upland RightAnswers, ComAround Knowledgeâ„¢, PHPKB Knowledge Management Software, etc., belong to a category of solutions that help Knowledge Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

livepro covers Knowledge Management, Engagement Management, Customer Feedback Management, Helpdesk Management with Phone Calls, etc.

Upland RightAnswers focuses on Knowledge Management, Engagement Management with E-Mail, Communication Management with User Generated Content, Campaign Management, etc.

"Our business case was to reduce AHT by 30 seconds and we achieved that in just under four months after implementing livepro. " - Heather Svendsen

"With RightAnswers knowledge management, Syngenta employees have fast and easy access to support information when they need it, so they are able to stay focused on our company goals. " - Andrea O’Brien

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo livepro

Focus area

livepro is better than Upland RightAnswers for

Software Failure Risk

  • medium

logo Upland RightAnswers

Focus area

Software Failure Risk

  • medium

About

livepro: Customer Experience Knowledge Management

Enterprise Knowledge Management Software to manage and share knowledge and improve customer service

Age

2010

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

41

23

Total Goals
(we found evidences for)

10

4

Top Processes

Evidences indicate better relative satisfaction


knowledge management

creating knowledge base


engagement management

engaging and following up


customer feedback management

measuring customer satisfaction

measuring net promoter score


training & onboarding


helpdesk management


contact list management


content management


social media management

social media analytics


communication management

sending & publishing communications



lifetime value management


sales call management


workflow management


customer case management


campaign management

campaign analytics


rating and review management




Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve ROI

  • Launch new products

  • Improve internal communications

  • Improve consistency

  • Improve navigation

  • Improve efficiency

  • Establish thought leadership

  • See 7 more
  • Acquire customers

  • Scale best practices

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • See 1 more

Top Channels

Channels Used

  • user generated content

  • blogs

  • phone calls

  • mobile

  • e-mail

  • See 2 more
  • user generated content

  • blogs

  • phone calls

  • mobile

  • e-mail

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting