Comparison Summary

LogMeIn Rescue: LogMeIn Rescue enhances enterprise remote IT support capabilities. Companies can try the software for free to elevate their technical support.

Jira Service Management: Jira Service Management offers flexible IT service desk and ITSM software designed for future needs. A free trial of Jira Service Desk is available today.

logo LogMeIn Rescue

Focus area

Software Failure Risk

  • low

logo Jira Service Management

Focus area

Software Failure Risk

  • medium

LogMeIn Rescue and Jira Service Management: Customer Satisfaction Data

Most deployed common Use Cases for LogMeIn Rescue and Jira Service Management

What makes LogMeIn Rescue and Jira Service Management ideal for Helpdesk Management?

LogMeIn Rescue focuses on providing remote technical support to customers. It enables helpdesk professionals to provide assistance through the internet without requiring pre-installed software. Jira Service Management, on the other hand, is a helpdesk platform designed for managing and organizing support requests, offering self-service options, automation, and SLA management. Both tools support a range of business sizes. A limitation of LogMeIn Rescue is that it does not integrate with Atlassian solutions like Jira helpdesk.
"...Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between...." Peer review
"...Analysis CVE-2019-14994 is a URL path traversal vulnerability in Jira Service Desk and Jira Service Desk Data Center...." CVE-2019-14994: URL Path Traversal Vulnerability in Jira Service Desk Leads to Information Disclosure

How does LogMeIn Rescue and Jira Service Management address your Collaboration Challenges?


LogMeIn Rescue in Action: Unique Use Cases

How efficiently Does LogMeIn Rescue manage your Engagement Management?

What Are the key features of LogMeIn Rescue for Customer Feedback Management?


Jira Service Management in Action: Unique Use Cases

How does Jira Service Management address your Workflow Management Challenges?

What Are the key features of Jira Service Management for Training & Onboarding?

What Are the key features of Jira Service Management for Knowledge Management?

About

LogMeIn Remote Access | Secure Remote Desktop Software

Jira Service Management | flexible, collaborative ITSM solution...

Age

2003

Financials

IPO

PRIVATE

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting