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M-files vs Newgen OmniDocs Contextual Content Services (ECM): 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of M-files vs. Newgen OmniDocs Contextual Content Services (ECM) is based on a specific set of business needs and context. The comparison uses 7031 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing M-files and Newgen OmniDocs Contextual Content Services (ECM)

M-files, Newgen OmniDocs Contextual Content Services (ECM), DocuWare, Alfresco ECM, etc., belong to a category of solutions that help Content Management Systems. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

M-files covers Workflow Management, Sales Document Management, Content Management, Collaboration, etc.

Newgen OmniDocs Contextual Content Services (ECM) focuses on Content Management with Omnichannel, Engagement Management with Omnichannel, Sales Document Management, Collaboration with Mobile, etc.

"From the first time I saw M-Files, I was blown away. M-Files provides so much functionality and flexibility, it was obvious that the platform would be suitable to achieve our content and records management goals as well as help automate our major co...nstruction project-management processes. " - Jade Brown

"We at Infomedia have been using Newgen's BPM, ECM platforms at our Finance Shared Services platform for Telkom Indonesia Group and it has been really helpful for us during the pandemic COVID-19 situation. We've been able to maintain business continu...ity despite of WFH situation. All the documents that we require are available anywhere, anytime. With Newgen's implementation we have been able to " - Tri Indra Basoeki

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo M-files

Focus area

Software Failure Risk

  • low

logo Newgen OmniDocs Contextual Content Services (ECM)

Focus area

Newgen OmniDocs Contextual Content Services (ECM) is better than M-files for

Software Failure Risk

  • low

About

Intelligent Information Management Solutions

Anytime-anywhere content access and document management

Age

2001

Financials

SERIES B

IPO

Business Need

Total Processes
(we found evidences for)

67

72

Total Goals
(we found evidences for)

16

13

Top Processes

Evidences indicate better relative satisfaction



sales document management

contract management

proposal & quote management


searching for content

content publishing



communication management

sending & publishing communications


engagement management

engaging and following up


competitive intelligence


training & onboarding


contact list management


compliance & governance


customer case management


customer feedback management

measuring customer satisfaction


knowledge management


products & pricelist management


opportunity management





social media management

social media analytics



helpdesk management


generation of new leads



courses & assessment

track learning progress


business development


performance management


sales call management


rating and review management


subscription management



lifetime value management


lead qualification


relationship management



campaign management


distribution management




conversion management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Acquire customers

  • Improve ROI

  • Improve efficiency

  • Improve internal communications

  • Improve digital and social presence

  • Scale best practices

  • Grow market share

  • Increase sales & revenue

  • Establish thought leadership

  • Improve visibility

  • Improve stakeholder relations

  • Manage risk

  • Improve consistency

  • Launch new products

  • See 13 more
  • Enhance customer relationships

  • Manage risk

  • Improve ROI

  • Increase sales & revenue

  • Acquire customers

  • Improve visibility

  • Establish thought leadership

  • Scale best practices

  • Increase customer life time value

  • Improve stakeholder relations

  • Grow market share

  • Improve efficiency

  • Improve digital and social presence

  • See 10 more

Top Channels

Channels Used

  • omnichannel

  • social media

  • user generated content

  • blogs

  • mobile

  • video

  • mobile app

  • Twitter

  • out of home

  • brochure

  • e-mail

  • phone calls

  • website

  • chat

  • offline

  • text SMS

  • point of sale

  • games

  • on premises

  • Facebook

  • See 17 more
  • omnichannel

  • social media

  • user generated content

  • blogs

  • mobile

  • video

  • mobile app

  • Twitter

  • out of home

  • brochure

  • e-mail

  • phone calls

  • website

  • chat

  • offline

  • text SMS

  • point of sale

  • games

  • on premises

  • Facebook

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting