Comparison Summary
This comparison report of ManageEngine ServiceDesk Plus vs. BMC Helix ITSM is based on a specific set of business needs and context. The comparison uses 4150 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing ManageEngine ServiceDesk Plus and BMC Helix ITSM
ManageEngine ServiceDesk Plus, BMC Helix ITSM, SysAid, Mojo Helpdesk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
ManageEngine ServiceDesk Plus covers Helpdesk Management, Sales Document Management, Knowledge Management with E-Mail, Workflow Management, etc.
BMC Helix ITSM focuses on Helpdesk Management, Workflow Management, Knowledge Management, Communication Management with E-Mail, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
ManageEngine ServiceDesk Plus
Focus area
ManageEngine ServiceDesk Plus is better than BMC Helix ITSM for
Software Failure Risk
About
Service desk software to supercharge IT help desk
BMC Helix ITSM Capabilities - BMC Software
Age
1996
Financials
PRIVATE
Business Need
Total Processes
(we found evidences for)
43
35
Total Goals
(we found evidences for)
6
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Scale best practices
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Enhance customer relationships
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Improve internal communications
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Improve ROI
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Launch new products
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Improve consistency
- See 3 more
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Scale best practices
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Improve efficiency
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Acquire customers
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Enhance customer relationships
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Improve stakeholder relations
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Launch new products
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Improve visibility
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Improve ROI
- See 5 more
Top Channels
Channels Used
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e-mail
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phone calls
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offline
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on premises
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website
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social media
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Facebook
- See 4 more
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e-mail
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phone calls
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offline
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on premises
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website
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social media
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Facebook
- See 4 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
