Comparison Summary
This comparison report of ManageEngine ServiceDesk Plus vs. Giva is based on a specific set of business needs and context. The comparison uses 3282 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing ManageEngine ServiceDesk Plus and Giva
ManageEngine ServiceDesk Plus, Giva, SysAid, Mojo Helpdesk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
ManageEngine ServiceDesk Plus covers Helpdesk Management, Sales Document Management, Knowledge Management with E-Mail, Workflow Management, etc.
Giva focuses on Helpdesk Management with Mobile, Customer Feedback Management with Mobile, Workflow Management with Mobile, Knowledge Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
ManageEngine ServiceDesk Plus
Focus area
ManageEngine ServiceDesk Plus is better than Giva for
Software Failure Risk
About
Service desk software to supercharge IT help desk
Cloud Customer Service Software | Giva
Age
1996
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
43
25
Total Goals
(we found evidences for)
6
5
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Scale best practices
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Enhance customer relationships
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Improve internal communications
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Improve ROI
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Launch new products
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Improve consistency
- See 3 more
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Improve ROI
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Acquire customers
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Increase sales & revenue
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Enhance customer relationships
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Scale best practices
- See 2 more
Top Channels
Channels Used
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mobile
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mobile app
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phone calls
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e-mail
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offline
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point of sale
- See 3 more
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mobile
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mobile app
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phone calls
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e-mail
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offline
-
point of sale
- See 3 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
